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Matthew123

Why are bullet points / numbered lists suddenly completely broken?

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I've been a long user of Evernote on iOs, Mac, Windows, and web. I keep a weekly note for simple todos and such. Its organized with bullet points and has worked fine for a year+. Within the past couple days however I'm noticing that frequently the depth and spacing of bulleted items gets completely wrecked when I come back to a note.

  • This
    • Is
      • How
      • It
    • Should
    • Look

But I'll come back to the note or load it from mobile, or from web (there's no set pattern as to the cause)

  • And
  • The
  • Note
  • Now
    Looks
  • Like
    This

And I can't just go back up to those bullets and tab them over. It's completely hosed in the metadata. I try to tab and it ends up like

  • First line
  •      Broken indent
  • Broken indent

Example shots attached.

This is an extremely breaking bug. For my usage of Evernote, this renders the product entirely broken. What the hell is going on?

web.png

web2.png

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Hi.  I've not been aware of any recent changes to the web client - could this be a connection issue?  Are you wired or wi-fi'ed into a fast internet line?  Does this happen on all your devices?

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6 minutos atrás, gazumped disse:

Hi.  I've not been aware of any recent changes to the web client - could this be a connection issue?  Are you wired or wi-fi'ed into a fast internet line?  Does this happen on all your devices?

Hi, I'm having the exactly same problem, it's not a connection issue, it's a browser issue.

That happens in Google Chrome and for what I look around seems that Google update Chrome and broke some parts of the Web Client, then Evernote team go back in time and revert the Web Client to an old version, because those bugs were already been solved in the past. I'm not from Evernote team and I deduced that for what I read. It's been a week this is happening.

I tried in Firefox and that happens too, the only Web Client that I found that still works fine is Safari.

An alternative is use the desktop client and apps, but if you change something in the note from the Web Client and save, the note will be broken again.

It would be interesting if the Evernote team could confirm or not what I said and give us a deadline for the fix, because this problem really leaves the product totally broken.

 

  •  Long time user :mellow:
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I just said in another thread that fixes aren't a problem - but often finding out what's causing an issue is.  Chrome has updated and Evernote will be looking into these and many other issues users are having with clipper...

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4 hours ago, 4verNote said:

Hi, I'm having the exactly same problem, it's not a connection issue, it's a browser issue.

That happens in Google Chrome and for what I look around seems that Google update Chrome and broke some parts of the Web Client, then Evernote team go back in time and revert the Web Client to an old version, because those bugs were already been solved in the past. I'm not from Evernote team and I deduced that for what I read. It's been a week this is happening.

I tried in Firefox and that happens too, the only Web Client that I found that still works fine is Safari.

An alternative is use the desktop client and apps, but if you change something in the note from the Web Client and save, the note will be broken again.

Can confirm this mirrors my experience.

And unfortunately, I can't just fall back on desktop client because I'm primarily a Linux user and Evernote has no native Linux client...all the available apps are wrappers around the web client and all using Chromium as the backend

So, yeah, my interface with Evernote is fully borked until they fix this. This might finally get me to switch off using EN.

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Seeing a bit of a trend with regard to Chrome issues...

 

 

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Hi gazumped,

Definitely find the cause of an issue is the hard part, that's why I tried to show my experience and see if that helps the team. I saw the topics you posted and in one of them you posted a link to support ticket, since I'm a subscriber, I'm going to open a ticket there and see what happens.

Hi Matthew123,

I'm a multiplataform user too and use Evernote as a task list, so this problem is causing me nightmares too.

Thank you guys.

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I had the same problem this morning with Firefox, and found a similar post :

 

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I've been having the same issues for weeks. I use the Evernote desktop app on my home computer (Windows machine) and the iOS app on my iPhone, but do not want to pay to have a third app on my work computer, so use the web version (Chrome) at work. Now, almost daily, I have to reformat every list I touch during the day when I get home that night. It's terribly frustrating. Why can't we get a fix for it? I almost stopped using Evernote when they started limiting the number of devices, and now this issue may force me to do just that. 

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Hi guys,

I opened an support ticket to them and they answered me.

The answer was that they know that the problem is ocurring with Chrome and Firefox, and the development team are working to solve it, but they said that don't know how long it will take to solve.

The only options now are use the Safari browser or Evernote apps.

So, basically there is no fix, we have to wait :(

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I experience the same problem with IE. I don't have access to Safari or the Evernote apps on my work setup. I'm hoping that this can be fixed very soon.  

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I'm also a linux user, so I have no choice but to use the web version. And I can't install Safari either.

A few moments ago, for the 20th time, I've witnessed a note with multiple pages of nested bulletpoints completely reformatted, with all the nesting removed.

This is data loss, plain and simple. Completely invalidates the purpose of Evernote as a safe universal store of information.

Anyone know an Evernote alternative that works on linux, supports rich text / HTML, and can import Evernote data? This issue has been known for a month and remains unsolved. I don't know that I can continue waiting for a fix while watching my data being screwed up on a daily basis.

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I would like to add my voice to those requesting a fix as a high priority. My workplace uses Linux, and so I cannot currently use Evernote to modify notes with complex formatting on my work computer, unless I bring in my own laptop from home and switch between them. I've paid for the Premium subscription, so to not be able to edit notes with formatting on the web seems like very poor service. Some update on the progress that's been made towards fixing this issue would be much appreciated.

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I notice that in the Evernote Web settings, I can "go back to the old version" - does anyone know if that fixes the issue?

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14 minutes ago, Pagw said:

I notice that in the Evernote Web settings, I can "go back to the old version" - does anyone know if that fixes the issue?

Don't know if it fixes things,  but if you have the option to revert to the older web version you'll be able to switch between old and new versions as you wish.  Check settings in the old version and you'll see the option.  Why not try it out and see what happens?  If you find that is better for your purposes,  please come back here and tell us...

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9 hours ago, Pagw said:

I notice that in the Evernote Web settings, I can "go back to the old version" - does anyone know if that fixes the issue?

Not sure, but that's a good find. I'm testing this as well.

Unfortunately, I don't know of any way to consistently reproduce the bullet-mangling, so only time will tell whether this temporary fix works or not.

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19 horas atrás, DerekSomething disse:

Not sure, but that's a good find. I'm testing this as well.

Unfortunately, I don't know of any way to consistently reproduce the bullet-mangling, so only time will tell whether this temporary fix works or not.

Unfortunately, It did not work for me.

My solution for now is: the notes I change in the Chrome/Firefox Web App, I do not change in the Desktop/Mobile/Safari Web App, and vice versa. Some notes I duplicate to be able to change in both. It's not a solution, it's a workaround, but for now it was the best I could think of :unsure:

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Does anyone know if this is being treated as an issue by Evernote? Are they looking into it? 

If so, I think they should extend the minimum number of devices that can have an app installed on to it as the web client is unusable until this is resolved. 

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This happens to me between Chrome browser and iOS app.  The bullet list between them seems to be broken.  There seems to be an extra newline character being added when using iOS, but not with Web.  Appreciate if this could be solved soon.  Bullet list is big part of my workflow.  Thanks!

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So what are some workarounds to the issue of bulleted lists losing their indentation? I don't really want to edit my notes in an attached Word document. Does Microsoft OneNote have any problems with bulleted lists? It would be a huge hassle to port all of my notes from Evernote to OneNote, but I will bite the bullet if I have to.

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I am having the same issue as well. It very frustrating considering. I already spend one evening fixing my notes that were affected by this issue. Currently using google chrome `Version 66.0.3359.139 (Official Build) (64-bit)`

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I'm having the same issue.  I've started using a Chromebook for certain parts of my work.  If I use Chrome to edit any note with bullet lists or numbered lists, when I go back to the desktop app on my Mac, all the indentation of bullet lists has been removed.  This makes it impossible for me to use the web interface for any editing.  I'll submit a bug report to customer service so they're aware that this issue is affecting lots of people.

As a long time Evernote user, I've been frustrated by issues with bullet lists in the desktop app for years.  It's quite buggy, but I've always found workarounds in the app over the years.  However, this issue with Chrome makes Evernote completely unusable.

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This may have something to do with this post, on how "webkit based browsers" broke recently and they had to revert to an earlier version. He also mentions the new web application will be released soon so they are not focusing on fixing this things, but instead they are focusing on releasing the new web application.

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Just adding my voice that this has been a huge issue for me as well, and would really like to see it fixed. It's been 2 months.

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Joining the choir - I have exactly the same issue. 

When is this going to be fixed?

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This is affecting me too as I have to use Linux at work..

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Same annoyance. 

My nice billeted and numbered lists lose all their structured indentation. 

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Evernote, do your executives use the bullet point functionality?

>>

Mine are broken on Mac app and on iOS app.

When is the projected fix?

>>

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I came here to say that I am extremely frustrated that this bug is still around. It's been months and my HUGE bulleted lists have to be reformatted every few days or so, and I can't help but to feel stupid grooming my lists, that were supposed to help me save time, not waste time.

It is unnacceptable that a software that claims to increase productivity forces users to waste HOURS putting lines, one by one, a little bit to the left or a little bit to the right

Also, data is being lost. Evernote is no a longer a safe app to store my data and I have REALLY important data that I am honestly considering removing from evernote forever.

Practically my life is organized on evernote, from creative work to groceries lists and long-term plans and I keep losing formatting data.

It's been months, guys, come on.

I have been a loyal user for years and for the first time, I am speaking ill of evernote.

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11 hours ago, Romero_Skarr said:

I came here to say that I am extremely frustrated that this bug is still around. It's been months and my HUGE bulleted lists have to be reformatted every few days or so, and I can't help but to feel stupid grooming my lists, that were supposed to help me save time, not waste time.

It is unnacceptable that a software that claims to increase productivity forces users to waste HOURS putting lines, one by one, a little bit to the left or a little bit to the right

Also, data is being lost. Evernote is no a longer a safe app to store my data and I have REALLY important data that I am honestly considering removing from evernote forever.

Practically my life is organized on evernote, from creative work to groceries lists and long-term plans and I keep losing formatting data.

It's been months, guys, come on.

I have been a loyal user for years and for the first time, I am speaking ill of evernote.

I share this frustration. I am a very heavy of user of Evernote, but due to this issue I’ve had to move to OneNote. I’ve submitted a ticket last month and the reply promised a fix “soon”.  

I cannot afford to spend any more time to reset basic formatting between clients. This is the most basic note taking feature.

I am really concerned that this issue is not taken seriously. 

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On 6/9/2018 at 2:40 AM, Hansard said:

I share this frustration. I am a very heavy of user of Evernote, but due to this issue I’ve had to move to OneNote. I’ve submitted a ticket last month and the reply promised a fix “soon”.  

I cannot afford to spend any more time to reset basic formatting between clients. This is the most basic note taking feature.

I am really concerned that this issue is not taken seriously. 

I am considering the same. I even found that OneNote has a migration feature of some sort. I just added "Get the hang of OneNote" to my Evernote To-Do bullet list. (Hope it doesn't get misaligned haha).

What are your thoughts? How was the adaptation? There's a big chance our conversation might be filtered by the mods but I guess it doesn't hurt to ask

"This is the most basic note taking feature" - FYI List are THE most primitive form of writing. As soon as writing was invented in Sumeria people started making lists. That was more than 4000 years ago, Evernote team, I'm sure you guys can figure it out!

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Yes, it is a disappointing state of affairs. It is certainly an adaption, I'm using OneNote on my iMac and it took a couple of weeks befriending YouTube again to get up to speed.

I've used a simple import tool by Microsoft ( https://www.onenote.com/import-evernote-to-onenote) with minor issues - mostly password protected notes did not transfer.

Honestly, I still hold out that this will be solved at some point. The problem is that I am now getting sucked into the MS ecosystem which evolved quite nicely to support how I work.

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After experiencing issues with lists losing their formatting for several years I recently migrated my data to OneNote using the import tool. I submitted a ticket to Evernote support and was just told that they are aware of the problem and working on it, but they couldn't give me a fix date. 

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It's been a couple of months and the issue still has not been resolved. I guess I am switching to OneNote :(

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I use latest version of Evernote for Windows at work (not browsers) and confirm the depth and spacing of bulleted items gets completely wrecked when one returns to a note.  Has been this way since late 2017 & raised a ticket at the beginning of 2018.  Evernote support acknowledged the issue, advised they had passed it to the developers and then CLOSED the ticket ... seriously no bullshit !  OneNote 2016 still not ready IMO (but everyone has unique note needs) ... OneNote issues noticed very quickly: no removal of hyperlinks, no search / replace, no ordering (ascending / descending) of section groups, sections or pages and Mac / Windows OneNote applications look completely different (Windows is way out in front from a user interface perspective).  Too bad, otherwise I would be an ex-evernote customer.

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Just wanted to echo the frustrations of other users on this post. This issue reared its ugly head a few days ago on some of my indented lists but only AFTER I started editing that note on the evernote website using Firefox.

Please fix!

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This is still broken!  I rely on this tool for work and this functionality has been broken for months!  This bug alone is pushing me towards leaving evernote!

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I've tried the new beta version of Evernote Web and it doesn't appear to have this problem after a quick test. See the link for how to enable it. It would be interesting to know if others find that this does not have the problem.

 

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In Linux, using NixNote is another way I've found to be able to edit notes without the bullet formatting problem (though I've found it can be quite slow to sync).

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On 7/5/2018 at 1:43 AM, Pagw said:

I've tried the new beta version of Evernote Web and it doesn't appear to have this problem after a quick test. See the link for how to enable it. It would be interesting to know if others find that this does not have the problem.

 

Thanks for pointing this out. I've tried the beta version and it seems to resolve the issue. I'll keep monitoring it.

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This seems to still be an issue.  I've had to move my content over to Google Docs until I find a functioning note program.

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21 hours ago, Ryne said:

This seems to still be an issue.  I've had to move my content over to Google Docs until I find a functioning note program.

Do you mean in the beta version of the web client? It would be useful to know if so, to save me from destroying one of my complex notes one day (which I've so far not let the new web client near, until I've seen it can be trusted).

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That is correct. I’m using the beta web version on Chrome and it seems to work fine. Bullets,  numbering and other formatting seems to work as expected now.

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The beta web version works for me as well.  I was testing it over the weekend, and all the formatting worked as expected across platforms (web, Mac app, and iOS app).

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Looks like it's August and this issue remains unfixed? 

 

Is everyone just switching to the beta, and is that what Evernote has decided to do to "fix" this?  Not quite a fan of the tags setup there as it currently stands, so that's not an option for me at the moment.

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11 hours ago, MisterM said:

Looks like it's August and this issue remains unfixed?

Is everyone just switching to the beta, and is that what Evernote has decided to do to "fix" this?  Not quite a fan of the tags setup there as it currently stands, so that's not an option for me at the moment.

There's a brand new web client - the latest beta* - available in Chrome,  and that appears to be the route Evernote will be following.  I tried it out recently - the UI is very similar to my Windows desktop version,  though I haven't done any serious feature comparisons yet.  With that new beta to develop,  I wouldn't have thought that Evernote would want to spend much time er 'spiffing' their old version.

* Just to be clear,  there are three current web versions:  the old 'classic' UI which is available only to users who joined more than a couple of years ago;  the 'first beta' which was intended to replace it,  but never got very far - that's now called the 'current version',  not a beta;  and the actual beta,  which was launched a matter of months ago and (for the moment) is only supported in Chrome.  If you don't already have it,  click Settings in your current (Chrome) version to see a link to the new beta.  There's also a huge invite to try Evernote Business (Hi, Marketing Guys 😛) which you can safely dismiss.

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Just tested the beta Chrome web client as #gazumped suggested, and I also confirm bullet point formatting works across clients.

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The beta web client works for me. If you already use the desktop client for Windows, the UIs are very similar.

Capture2.PNG

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For me too.

Many bullet point and indent bugs

Often loosing all formatting

I used to use Linux with web (Firefox) and windows with app but now only use web app on both OS to minimise my data losses

I am paying for this and it is not working properly

When will it be fixed?

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1 hour ago, Green said:

When will it be fixed?

Evernote don't (usually) do pre-announcements.  It's often more difficult to find out what's causing a problem (and there may be lots of 'causes') than it is to fix it once found. 

Of course it helps,  if you're a subscriber,  to report the issue to Evernote Support (which isn't us;  mainly other users here...).  Evernote can use the specific details of your report to improve their focus on what exactly is causing issues - and the number of reports they receive is also a good guide as to how painful this issue is for their users. 

Not to mention they can ask for more information,  get hold of logs,  try out fixes...

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8 minutes ago, gazumped said:

Evernote don't (usually) do pre-announcements.  It's often more difficult to find out what's causing a problem (and there may be lots of 'causes') than it is to fix it once found. 

Of course it helps,  if you're a subscriber,  to report the issue to Evernote Support (which isn't us;  mainly other users here...).  Evernote can use the specific details of your report to improve their focus on what exactly is causing issues - and the number of reports they receive is also a good guide as to how painful this issue is for their users. 

Not to mention they can ask for more information,  get hold of logs,  try out fixes...

Thanks,

Sorry for grumpy post - not directed at forum users, but what a pain.

I have now reverted to my old school method of word/odf documents for the important stuff - much safer (and I have a RPi Nextcloud box so can access anywhere).

As well as posting here (mainly to add to numbers doing so, in case it is monitored by EN) I submitted a ticket.

Best

PS I also have loads of problems with fonts and font sizes between platforms too, and with line breaks.

In fact all formatting is a pain.

 

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3 hours ago, Green said:

I have now reverted to my old school method of word/odf documents for the important stuff

This is my standard processing method for the "important stuff".  
Any format file can be attached to a note; Evernote works well with Office/iWork documents

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46 minutes ago, DTLow said:

This is my standard processing method for the "important stuff".  
Any format file can be attached to a note; Evernote works well with Office/iWork documents

Thanks!!!

I didnt think of that,

However, when I tried it out and then tried to edit the word doc it was read only when I opened it

I had to download it, edit it, then re-upload it to the note and delete the old version in the note - a bit of a faff!

How do you do it?

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19 minutes ago, Green said:

However, when I tried it out and then tried to edit the word doc it was read only when I opened it

I had to download it, edit it, then re-upload it to the note and delete the old version in the note - a bit of a faff!

How do you do it?

It depends on the device/platform.
Mac/Windows handles attachment editing well.  It's automatic and the document is updated within the note.
Not so easy with the other platforms

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I am currently in Windows 10 but mostly dual boot into Xubuntu

I tend to use the Web app due (Firefox) to these formatting issues, and that's what I was using when I tried editing the word attachment

Perhaps I should use the Windows app, then? I'll try.

In Linux I think there is no real alternative to the web app (which Tusk also is) - or maybe Nixnote is still going?

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16 hours ago, DTLow said:

It depends on the device/platform.
Mac/Windows handles attachment editing well.  It's automatic and the document is updated within the note.
Not so easy with the other platforms

Brilliant!

Thank you very much indeed!

In the Windows app editing the word doc is easy - that's what I will do from now on as I don't trust the formatting in the notes themselves

Like that I will get the organisational advantages of Evernote as well - win-win!

I already got a reply to my ticket of yesterday, so will continue with that to see if it helps sort the problem,

"Thanks for reaching out to Evernote Support, my name is Corey.

It sounds like you're encountering some formatting issues on Evernote Web and Evernote for Windows.

While, there has been a known issue regarding bullet points across these platforms, I'd like to confirm whether this is the same issue. In order to better assist you, I’d like to gather a little more information:

  • Could you provide a series of screenshots displaying this issue?
  • What platform are you creating the lists on (Evernote Web or the Evernote for Windows app)?
  • Does this occur on every note, or just a few?

Please let me know what you find and we can determine next steps."

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Glad you got this resolved, @Green.  I had an issue on another matter and was happy to receive a quick response as well.  

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On 9/26/2018 at 10:02 AM, SVHOODS said:

Glad you got this resolved, @Green.  I had an issue on another matter and was happy to receive a quick response as well.   

Not resolved via the ticket, but by a workaround from this forum.

I got a response to my reply to their email as reproduced below

However, I think beta version is only for Chrome? I made sure I told them I was using Firefox, so its probably just a standard answer (yup, see edit at end of this post)

Thanks for the clarifications.

We have gotten complaints about inconsistencies in bulleted list across platforms in the past. This is something our development team is aware of and working to fix.

If you haven't already, I do recommend trying the beta version of Evernote Web, which has an improved editor in it. This can be switched to by navigating to your Settings an next to the Evernote Web section on your Account Summary page, you should see a link that says: "Go to beta version".

Using this version might improve the transitions across platforms. If not, please know that our development team is aware and working to fix this as quickly as they can.

If you have any other questions, please don't hesitate to let me know.

Kind regards,

Corey H.
Customer Support Representative
Mon-Fri, 6:30am-3:00pm CT

 

EDIT: when I tried to access the new version:

"Sorry, we don't support your browser at this moment.
To use the new Evernote Web experience, please use the latest version of Google Chrome or Safari. For a more integrated experience, you can also download Evernote."

 

 

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Just posting in the hope that this thread reaches a critical mass. That is, assuming that Evernote even prioritizes bugs based on customer feedback.

In any case, bullet points were one of the best features of Evernote.

Save the bullet points!!!

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After wasting my time from studying for an exam to fix this issue that is clearly still broken I'm going back to One Note which is FREE and the bullet points WORK!  Evernote get your act together.  I WAS a returning customer after two years with One Note and am going back.  What a joke.  Maybe Evernote could focus less time on silly things like Templates and spend more time actually getting their product to work.

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I was having this problem across platforms as well.  I am using the Evernote Mac app, and also using Evernote on the web through Chrome on a Mac and a Chromebook.  I switched to the beta version of Evernote on the web a couple months ago, and bullets have been working very well for me across platforms since I switched.

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