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Matthew123

Why are bullet points / numbered lists suddenly completely broken?

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I've been a long user of Evernote on iOs, Mac, Windows, and web. I keep a weekly note for simple todos and such. Its organized with bullet points and has worked fine for a year+. Within the past couple days however I'm noticing that frequently the depth and spacing of bulleted items gets completely wrecked when I come back to a note.

  • This
    • Is
      • How
      • It
    • Should
    • Look

But I'll come back to the note or load it from mobile, or from web (there's no set pattern as to the cause)

  • And
  • The
  • Note
  • Now
    Looks
  • Like
    This

And I can't just go back up to those bullets and tab them over. It's completely hosed in the metadata. I try to tab and it ends up like

  • First line
  •      Broken indent
  • Broken indent

Example shots attached.

This is an extremely breaking bug. For my usage of Evernote, this renders the product entirely broken. What the hell is going on?

web.png

web2.png

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Hi.  I've not been aware of any recent changes to the web client - could this be a connection issue?  Are you wired or wi-fi'ed into a fast internet line?  Does this happen on all your devices?

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6 minutos atrás, gazumped disse:

Hi.  I've not been aware of any recent changes to the web client - could this be a connection issue?  Are you wired or wi-fi'ed into a fast internet line?  Does this happen on all your devices?

Hi, I'm having the exactly same problem, it's not a connection issue, it's a browser issue.

That happens in Google Chrome and for what I look around seems that Google update Chrome and broke some parts of the Web Client, then Evernote team go back in time and revert the Web Client to an old version, because those bugs were already been solved in the past. I'm not from Evernote team and I deduced that for what I read. It's been a week this is happening.

I tried in Firefox and that happens too, the only Web Client that I found that still works fine is Safari.

An alternative is use the desktop client and apps, but if you change something in the note from the Web Client and save, the note will be broken again.

It would be interesting if the Evernote team could confirm or not what I said and give us a deadline for the fix, because this problem really leaves the product totally broken.

 

  •  Long time user :mellow:
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I just said in another thread that fixes aren't a problem - but often finding out what's causing an issue is.  Chrome has updated and Evernote will be looking into these and many other issues users are having with clipper...

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4 hours ago, 4verNote said:

Hi, I'm having the exactly same problem, it's not a connection issue, it's a browser issue.

That happens in Google Chrome and for what I look around seems that Google update Chrome and broke some parts of the Web Client, then Evernote team go back in time and revert the Web Client to an old version, because those bugs were already been solved in the past. I'm not from Evernote team and I deduced that for what I read. It's been a week this is happening.

I tried in Firefox and that happens too, the only Web Client that I found that still works fine is Safari.

An alternative is use the desktop client and apps, but if you change something in the note from the Web Client and save, the note will be broken again.

Can confirm this mirrors my experience.

And unfortunately, I can't just fall back on desktop client because I'm primarily a Linux user and Evernote has no native Linux client...all the available apps are wrappers around the web client and all using Chromium as the backend

So, yeah, my interface with Evernote is fully borked until they fix this. This might finally get me to switch off using EN.

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Seeing a bit of a trend with regard to Chrome issues...

 

 

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Hi gazumped,

Definitely find the cause of an issue is the hard part, that's why I tried to show my experience and see if that helps the team. I saw the topics you posted and in one of them you posted a link to support ticket, since I'm a subscriber, I'm going to open a ticket there and see what happens.

Hi Matthew123,

I'm a multiplataform user too and use Evernote as a task list, so this problem is causing me nightmares too.

Thank you guys.

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I had the same problem this morning with Firefox, and found a similar post :

 

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I've been having the same issues for weeks. I use the Evernote desktop app on my home computer (Windows machine) and the iOS app on my iPhone, but do not want to pay to have a third app on my work computer, so use the web version (Chrome) at work. Now, almost daily, I have to reformat every list I touch during the day when I get home that night. It's terribly frustrating. Why can't we get a fix for it? I almost stopped using Evernote when they started limiting the number of devices, and now this issue may force me to do just that. 

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Hi guys,

I opened an support ticket to them and they answered me.

The answer was that they know that the problem is ocurring with Chrome and Firefox, and the development team are working to solve it, but they said that don't know how long it will take to solve.

The only options now are use the Safari browser or Evernote apps.

So, basically there is no fix, we have to wait :(

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I experience the same problem with IE. I don't have access to Safari or the Evernote apps on my work setup. I'm hoping that this can be fixed very soon.  

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I'm also a linux user, so I have no choice but to use the web version. And I can't install Safari either.

A few moments ago, for the 20th time, I've witnessed a note with multiple pages of nested bulletpoints completely reformatted, with all the nesting removed.

This is data loss, plain and simple. Completely invalidates the purpose of Evernote as a safe universal store of information.

Anyone know an Evernote alternative that works on linux, supports rich text / HTML, and can import Evernote data? This issue has been known for a month and remains unsolved. I don't know that I can continue waiting for a fix while watching my data being screwed up on a daily basis.

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I would like to add my voice to those requesting a fix as a high priority. My workplace uses Linux, and so I cannot currently use Evernote to modify notes with complex formatting on my work computer, unless I bring in my own laptop from home and switch between them. I've paid for the Premium subscription, so to not be able to edit notes with formatting on the web seems like very poor service. Some update on the progress that's been made towards fixing this issue would be much appreciated.

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I notice that in the Evernote Web settings, I can "go back to the old version" - does anyone know if that fixes the issue?

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14 minutes ago, Pagw said:

I notice that in the Evernote Web settings, I can "go back to the old version" - does anyone know if that fixes the issue?

Don't know if it fixes things,  but if you have the option to revert to the older web version you'll be able to switch between old and new versions as you wish.  Check settings in the old version and you'll see the option.  Why not try it out and see what happens?  If you find that is better for your purposes,  please come back here and tell us...

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9 hours ago, Pagw said:

I notice that in the Evernote Web settings, I can "go back to the old version" - does anyone know if that fixes the issue?

Not sure, but that's a good find. I'm testing this as well.

Unfortunately, I don't know of any way to consistently reproduce the bullet-mangling, so only time will tell whether this temporary fix works or not.

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19 horas atrás, DerekSomething disse:

Not sure, but that's a good find. I'm testing this as well.

Unfortunately, I don't know of any way to consistently reproduce the bullet-mangling, so only time will tell whether this temporary fix works or not.

Unfortunately, It did not work for me.

My solution for now is: the notes I change in the Chrome/Firefox Web App, I do not change in the Desktop/Mobile/Safari Web App, and vice versa. Some notes I duplicate to be able to change in both. It's not a solution, it's a workaround, but for now it was the best I could think of :unsure:

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Does anyone know if this is being treated as an issue by Evernote? Are they looking into it? 

If so, I think they should extend the minimum number of devices that can have an app installed on to it as the web client is unusable until this is resolved. 

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This happens to me between Chrome browser and iOS app.  The bullet list between them seems to be broken.  There seems to be an extra newline character being added when using iOS, but not with Web.  Appreciate if this could be solved soon.  Bullet list is big part of my workflow.  Thanks!

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So what are some workarounds to the issue of bulleted lists losing their indentation? I don't really want to edit my notes in an attached Word document. Does Microsoft OneNote have any problems with bulleted lists? It would be a huge hassle to port all of my notes from Evernote to OneNote, but I will bite the bullet if I have to.

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I am having the same issue as well. It very frustrating considering. I already spend one evening fixing my notes that were affected by this issue. Currently using google chrome `Version 66.0.3359.139 (Official Build) (64-bit)`

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I'm having the same issue.  I've started using a Chromebook for certain parts of my work.  If I use Chrome to edit any note with bullet lists or numbered lists, when I go back to the desktop app on my Mac, all the indentation of bullet lists has been removed.  This makes it impossible for me to use the web interface for any editing.  I'll submit a bug report to customer service so they're aware that this issue is affecting lots of people.

As a long time Evernote user, I've been frustrated by issues with bullet lists in the desktop app for years.  It's quite buggy, but I've always found workarounds in the app over the years.  However, this issue with Chrome makes Evernote completely unusable.

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This may have something to do with this post, on how "webkit based browsers" broke recently and they had to revert to an earlier version. He also mentions the new web application will be released soon so they are not focusing on fixing this things, but instead they are focusing on releasing the new web application.

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Just adding my voice that this has been a huge issue for me as well, and would really like to see it fixed. It's been 2 months.

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Joining the choir - I have exactly the same issue. 

When is this going to be fixed?

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This is affecting me too as I have to use Linux at work..

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Same annoyance. 

My nice billeted and numbered lists lose all their structured indentation. 

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Evernote, do your executives use the bullet point functionality?

>>

Mine are broken on Mac app and on iOS app.

When is the projected fix?

>>

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I came here to say that I am extremely frustrated that this bug is still around. It's been months and my HUGE bulleted lists have to be reformatted every few days or so, and I can't help but to feel stupid grooming my lists, that were supposed to help me save time, not waste time.

It is unnacceptable that a software that claims to increase productivity forces users to waste HOURS putting lines, one by one, a little bit to the left or a little bit to the right

Also, data is being lost. Evernote is no a longer a safe app to store my data and I have REALLY important data that I am honestly considering removing from evernote forever.

Practically my life is organized on evernote, from creative work to groceries lists and long-term plans and I keep losing formatting data.

It's been months, guys, come on.

I have been a loyal user for years and for the first time, I am speaking ill of evernote.

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11 hours ago, Romero_Skarr said:

I came here to say that I am extremely frustrated that this bug is still around. It's been months and my HUGE bulleted lists have to be reformatted every few days or so, and I can't help but to feel stupid grooming my lists, that were supposed to help me save time, not waste time.

It is unnacceptable that a software that claims to increase productivity forces users to waste HOURS putting lines, one by one, a little bit to the left or a little bit to the right

Also, data is being lost. Evernote is no a longer a safe app to store my data and I have REALLY important data that I am honestly considering removing from evernote forever.

Practically my life is organized on evernote, from creative work to groceries lists and long-term plans and I keep losing formatting data.

It's been months, guys, come on.

I have been a loyal user for years and for the first time, I am speaking ill of evernote.

I share this frustration. I am a very heavy of user of Evernote, but due to this issue I’ve had to move to OneNote. I’ve submitted a ticket last month and the reply promised a fix “soon”.  

I cannot afford to spend any more time to reset basic formatting between clients. This is the most basic note taking feature.

I am really concerned that this issue is not taken seriously. 

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On 6/9/2018 at 2:40 AM, Hansard said:

I share this frustration. I am a very heavy of user of Evernote, but due to this issue I’ve had to move to OneNote. I’ve submitted a ticket last month and the reply promised a fix “soon”.  

I cannot afford to spend any more time to reset basic formatting between clients. This is the most basic note taking feature.

I am really concerned that this issue is not taken seriously. 

I am considering the same. I even found that OneNote has a migration feature of some sort. I just added "Get the hang of OneNote" to my Evernote To-Do bullet list. (Hope it doesn't get misaligned haha).

What are your thoughts? How was the adaptation? There's a big chance our conversation might be filtered by the mods but I guess it doesn't hurt to ask

"This is the most basic note taking feature" - FYI List are THE most primitive form of writing. As soon as writing was invented in Sumeria people started making lists. That was more than 4000 years ago, Evernote team, I'm sure you guys can figure it out!

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Yes, it is a disappointing state of affairs. It is certainly an adaption, I'm using OneNote on my iMac and it took a couple of weeks befriending YouTube again to get up to speed.

I've used a simple import tool by Microsoft ( https://www.onenote.com/import-evernote-to-onenote) with minor issues - mostly password protected notes did not transfer.

Honestly, I still hold out that this will be solved at some point. The problem is that I am now getting sucked into the MS ecosystem which evolved quite nicely to support how I work.

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After experiencing issues with lists losing their formatting for several years I recently migrated my data to OneNote using the import tool. I submitted a ticket to Evernote support and was just told that they are aware of the problem and working on it, but they couldn't give me a fix date. 

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It's been a couple of months and the issue still has not been resolved. I guess I am switching to OneNote :(

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I use latest version of Evernote for Windows at work (not browsers) and confirm the depth and spacing of bulleted items gets completely wrecked when one returns to a note.  Has been this way since late 2017 & raised a ticket at the beginning of 2018.  Evernote support acknowledged the issue, advised they had passed it to the developers and then CLOSED the ticket ... seriously no bullshit !  OneNote 2016 still not ready IMO (but everyone has unique note needs) ... OneNote issues noticed very quickly: no removal of hyperlinks, no search / replace, no ordering (ascending / descending) of section groups, sections or pages and Mac / Windows OneNote applications look completely different (Windows is way out in front from a user interface perspective).  Too bad, otherwise I would be an ex-evernote customer.

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