Grant837 110 Posted March 23, 2018 Share Posted March 23, 2018 Hi, I submitted a ticket on 17 March, and have no reply other than the first one where they said they got my request (Ticket# 2427859) and will reply soon. So far I have heard nothing, and sent two reminders. Maybe I am doing something wrong? Or they don't really care about supporting paying individuals? Grant Link to comment
Level 5* DTLow 5,736 Posted March 23, 2018 Level 5* Share Posted March 23, 2018 Possibly there are higher priority tickets being addressed. Feel free to post your issue in these forums (provided by Evernote) Maybe the userbase can provide assistance Link to comment
Level 5* Metrodon 2,184 Posted March 23, 2018 Level 5* Share Posted March 23, 2018 I'm afraid that's BS about higher priority tickets... I'd tweet @evernotehelps and add the CEO @croneill - my guess is you'll get a response pretty quickly Link to comment
Grant837 110 Posted March 24, 2018 Author Share Posted March 24, 2018 DT Low, of course I searched this forum before going sending an email to support (I have been a member since 2011). My issue is, and others have it, but from what I saw, no straight forward solution, is a small thing, but I do pay for support, so would expect some kind of rely inside a week.. The issue: I always get (probably 20 times) the ' Evernote Essentials, lets Get Started' dialog box when I restart Evernote... its not possible to complete the 5 tasks either, which I assume would make it stop popping up... other posts say its supposed to stop after a number of times, or, of course, I should finish the tasks, but that does not work. If you can find an answer on the forum the helps more than the answers that already where supplied, i would be very happy. Metrodon, I will wait a few more day, and then try the Twitter mode... I agree, there is no reason to not answer me because my question is not as 'big' as other peoples... Regards, Grant Link to comment
Level 5* DTLow 5,736 Posted March 24, 2018 Level 5* Share Posted March 24, 2018 2 hours ago, Grant837 said: The issue: I always get (probably 20 times) the ' Evernote Essentials, lets Get Started' dialog box when I restart Evernote Perhaps @dconnet can reply regarding the lastest Essentials manifestation. There was a comment posted last year here >>my question is not as 'big' as other peoples... I was thinking more on the line of first in first out (FIFO), but there could be bigger issues being worked on. There does seem to be limited resources for handling the support backlog. Link to comment
Grant837 110 Posted March 25, 2018 Author Share Posted March 25, 2018 DTLow: Ah, OK, I understand now. Thanks Link to comment
Level 5 jbenson2 2,147 Posted March 26, 2018 Level 5 Share Posted March 26, 2018 On 3/24/2018 at 4:55 PM, DTLow said: There does seem to be limited resources for handling the support backlog That certainly seems to be the case. In my opinion, Evernote is relying too heavily on their 3rd party group of experts. In the past, as a paying customer, I could expect an answer in 24 hours (1 business day). That is no longer the norm. Link to comment
dconnet 529 Posted March 26, 2018 Share Posted March 26, 2018 We've never been able to reproduce the Essentials not going away after 3 dismissals. The only way that has worked so far is to delete the `.context` file in the Database directory that is associated with that account. (That's where the how-many-times-have-you-seen-it info is stored. The best reasoning I can think of is the file was corrupted or the OS (as in a virus detector) is preventing us from writing. (I'll have to look at the error recovery path in that code is see if we're logging anything - and if not, add that so we can at least see... Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.