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How to submit a ticket with support?

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I'm trying to contact support.  I fill in the various drop down choices ("What can we help you with?", "Select a topic", and "What type of note issue?").  The support site then says:  "Please submit a ticket and provide as much information as possible so we can diagnose the problem." 

OK, great.  That is exactly what I want to do, submit a ticket.  Only I do not see how I'm supposed to submit a ticket! 

What am I missing?  Any help you could give would be great.  Thanks!

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23 minutes ago, Guest Style said:

I'm trying to contact support.

There are two methods to contact support

As a paid account; I use the web site.  After answering the questions, I'm presented with

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Submit Ticket is on the right

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Thanks DTLow!  I don't have a paid account, so I don't see those options.  

I'll use twitter.  

Thanks so much!

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On 3/8/2018 at 4:06 PM, Guest Style said:

I'm trying to contact support.  I fill in the various drop down choices ("What can we help you with?", "Select a topic", and "What type of note issue?").  The support site then says:  "Please submit a ticket and provide as much information as possible so we can diagnose the problem." 

OK, great.  That is exactly what I want to do, submit a ticket.  Only I do not see how I'm supposed to submit a ticket! 

What am I missing?  Any help you could give would be great.  Thanks!

I am having the same issue, an unpaid account, and i do not use Twitter... what can I do?

I installed an update on my windows device, which broke the notebook structure locally (only, thankfully!)

Want to uninstall the latest update to fix it.

Any help would be greatly appreciated!!

 

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Seriously? If you don't have a paid account you have to use Twitter? I hate Twitter and it's annoying that its the only option Evernote is giving me for support.

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21 minutes ago, jayellezee said:

it's annoying that its the only option Evernote is giving me for support.

Evernote has also provided these forums you're posting in.  Feel free to post details of your issue.

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On 2018-03-20 at 2:42 PM, efb11 said:

Want to uninstall the latest update to fix it.

I'm not a Windows user but I know you can use your choice of versions.

If you downgrade versions, you should delete the database (.exb file) and it will be rebuilt from the servers.
Warning; the rebuild doesn't include local notebooks or unsync'd notes.

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