Evernote won't open on my Mac

[DC Seward 1]

Recently did some software updates on my Mac, and Evernote no longer opens up.  I have the latest versions of everything.  I uninstalled and reinstalled Evernote.  Any ideas how to fix this?  The few forum topics I saw the problems just resolved itself.  

[DTLow 5,736]

1 hour ago, DC Seward said:

Recently did some software updates on my Mac, and Evernote no longer opens up.  I have the latest versions of everything.  I uninstalled and reinstalled Evernote.  Any ideas how to fix this?  The few forum topics I saw the problems just resolved itself.  

My solution to a corrupted installation is

1. Reboot my device; it sometimes solves problems
2. Remove the Evernote app, database, other components
   The app AppCleaner is recommented for this
3. Reinstall Evernote; login; the database will be rebuilt from the servers
   Warning: the rebuild doesn't include Local Notebooks or unsync'd notes

[DC Seward 1]

The problem is that I have already done those steps and it still won't work.  What is step 4, etc.?  

[gazumped 11,652]

Hmmn. 

Step 4 would be to contact Support who are available on https://www.evernote.com/SupportLogin.action if you're a paying customer,  Twitter - https://twitter.com/evernotehelps if not. 

(This forum is -mainly- supported by users.  It's read by Evernote developers,  but has no link into other support channels.)

[DC Seward 1]

Thanks for the links.  I will try to reach out via twitter.

[DTLow 5,736]

13 hours ago, DC Seward said:

The problem is that I have already done those steps and it still won't work.  What is step 4, etc.?  

Just to confirm, you removed the Evernote database before reinstalling the app

[DC Seward 1]

My bad.  I didn't remove the database.  I had assumed it was in the app directory.

When I deleted everything of the form ~/Library/Containers/com.evernote.*, Evernote started to work again.  

Thanks so much!  

[DC Seward 1]

Hmmm...all my data for the past 5 years is now gone.  The database rebuilt itself, but it is woefully out of date.  This is a complete disaster!!!!!!

[DC Seward 1]

OK....repeating the steps again seems to have correctly rebuilt my database.  Not sure what happened there, but the latest problem "seems to have resolved itself."  

I think I am good now.

[StevenFeil 0]

On 1/26/2018 at 6:20 AM, DC Seward said:

Hmmm...all my data for the past 5 years is now gone.  The database rebuilt itself, but it is woefully out of date.  This is a complete disaster!!!!!!

That is not encouraging.... even with the apparent recovery mentioned. How would one save a backup of the local data?

[DTLow 5,736]

24 minutes ago, StevenFeil said:

How would one save a backup of the local data?

Evernote automatically backs up data sync'd to the servers

If a user opts for  unsync'd data (Local Notebooks) they are responsible for their own backups.

Backups are typically exports in .enex format; they can be used as import to load the notes.  Since notebook information is  not included, a separate export is executed for each notebook

[aussiebushgirl 0]

I forced a quit on my Mac, and it completed the install correctly. Hope this helps.

[PinkElephant 8,075]

About your question of last year: If you run Time Machine on your Mac (as you should, out of many reasons), it will backup your local EN data automatically.

[DTLow 5,736]

8 hours ago, PinkElephant said:

If you run Time Machine on your Mac (as you should, out of many reasons), it will backup your local EN data automatically.

Just by using Evernote with sync'd notebooks, our data is uploaded and stored on servers, with various backups in action.

We can completely trash our computer installation, and know our Evernote data is easily retrievable.

Evernote handles the backup and restore

[PinkElephant 8,075]

1 hour ago, DTLow said:

Just by using Evernote with sync'd notebooks, our data is uploaded and stored on servers, with various backups in action.

We can completely trash our computer installation, and know our Evernote data is easily retrievable.

... if you do not have local notebooks, this is true. If you read through the thread, not everybody seems to be aware of that. Depending of your setup, you may not need the local backup, or you may have to fall back to it. Very bad, if you do not know about it before you pull the plug, and make a complete reinstall.