clare_bear13 0 Posted January 19, 2018 Share Posted January 19, 2018 Hello, I just bought a premium membership and I'm very happy with it, but I want to unlink my credit card from Evernote. Should I just get a support ticket to do this? Thanks! Link to comment
Level 5* DTLow 5,734 Posted January 19, 2018 Level 5* Share Posted January 19, 2018 1 hour ago, clare_bear13 said: I just bought a premium membership and I'm very happy with it, but I want to unlink my credit card from Evernote. You signed up for automatic renewal with your credit card You can change this using the subscription page in your account settings. Changing to the Basic account will take effect when your current subscription expires; your credit card is "unlinked" Link to comment
Level 5 Featured Comment Shane D. 1,813 Posted January 19, 2018 Level 5 Featured Comment Share Posted January 19, 2018 Hi there! As this is more of a how-to question as opposed to an actual billing question, we'll be glad to help! To cancel the automatic renewal of your Evernote subscription, follow these steps: 1. Navigate to your Evernote Account Settings for your Evernote Account (https://www.evernote.com/Settings.action) and view the Account Summary 2. Next to Account Level select Manage Subscription 3. From the options shown, select Free 4. Scroll to the bottom of the page and click Downgrade to Basic 5. Select a reason for canceling the subscription 6. Click the Cancel subscription button Your subscription won’t change until your current billing cycle ends. Once your subscription runs out your account will automatically be converted to Basic. None of your data will be lost, and all of your content will still be accessible. If you encounter any other issues with this, you'll want to open a support ticket. Hope this helps! Link to comment
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