gbarry 2,658 Posted November 28, 2017 Share Posted November 28, 2017 All— It’s with a certain degree of giddiness that I announce a new community-centric role here at Evernote. As some of you may recall, I started with Evernote way back in the day as their Community Manager. Those were heady days, when Dave’s content ruled the boards and we were still running on PHPBB. Our users numbered in the 5 million range. The rest is, as they say, history. Products were launched, lessons learned, and Evernote is now sitting with well over 200 million customers and a bunch of exciting new developments both recent, currently in beta, and on the way. Over the years regular members can see my engagement with our community has declined. That wasn’t by design, but something that occurred organically as my responsibilities grew. As a replacement, we coordinated with specific team members in Evernote to comment, post, and offer support and/or gather feedback. That could only carry us so far, however. We needed someone to own this space, coordinate improvements and generally support our community here. Y’all are one of our most important resources for feedback and direction, and we need someone who has a singular focus in engaging and working with you. I’m happy to welcome Shane as Evernote’s new Support Community Manager. He brings a wealth of product experience, having been a Technical Support Specialist for Evernote with deep expertise on almost every platform we are on. He’s worked extensively with our product teams to highlight issues and drive developmental priorities, and has a strong community background. With Shane taking an active role in administering the community, we’re aiming to make the space more helpful, deliver more community functionality, and up our engagement. Please welcome Shane and we’re looking forward to great conversations in the future! Geoff Link to comment
Level 5 Shane D. 1,818 Posted November 28, 2017 Level 5 Share Posted November 28, 2017 Hi All, As Geoff mentioned, my name is Shane and I'll be taking over as Evernote's new Support Community Manager! My main goals here are to relay the voice of the Evernote Community to our product and development teams, organize and curate the discussion forums to best enable users to find the information they're looking for, and to do whatever I can to continuously improve the overall community experience. I'm very exited to take on this role, and look forward to working with all of you in the future! Link to comment
TN007 2 Posted November 29, 2017 Share Posted November 29, 2017 Hi Shane ! We welcome the added support and focus on the needs of the growing evenote community. Welcome and thanks for being here! Trevor Link to comment
Level 5* DTLow 5,736 Posted November 30, 2017 Level 5* Share Posted November 30, 2017 On 2017-11-28 at 1:22 PM, Shane D. said: My main goals here are to relay the voice of the Evernote Community to our product and development teams, organize and curate the discussion forums to best enable users to find the information they're looking for, and to do whatever I can to continuously improve the overall community experience. Welcome and Happy to see additional Evernote support in the forums I hope this doesn't put a target on you from our more disgruntled users Link to comment
eafpres 111 Posted December 1, 2017 Share Posted December 1, 2017 On 11/28/2017 at 2:22 PM, Shane D. said: Hi All, As Geoff mentioned, my name is Shane and I'll be taking over as Evernote's new Support Community Manager! My main goals here are to relay the voice of the Evernote Community to our product and development teams, organize and curate the discussion forums to best enable users to find the information they're looking for, and to do whatever I can to continuously improve the overall community experience. I'm very exited to take on this role, and look forward to working with all of you in the future! Welcome. I’m sure you are in for a fun ride. Lots of great users here who help a lot. Having coordination should add value. Link to comment
Sandeelynne3 152 Posted December 1, 2017 Share Posted December 1, 2017 Hi Shane, Glad to have you on board! As an ECC, it's always good to have someone dedicated to supporting us and our clients. Link to comment
Ramkumar LS 1 Posted December 24, 2017 Share Posted December 24, 2017 On 11/29/2017 at 2:52 AM, Shane D. said: Hi All, As Geoff mentioned, my name is Shane and I'll be taking over as Evernote's new Support Community Manager! My main goals here are to relay the voice of the Evernote Community to our product and development teams, organize and curate the discussion forums to best enable users to find the information they're looking for, and to do whatever I can to continuously improve the overall community experience. I'm very exited to take on this role, and look forward to working with all of you in the future! Hi! Thanks. I am facing a bug. How do I report that? I have already reported in evernote forum but I dont know whether it has been taken into account.. Link to comment
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