pinemeadows 3 Posted September 20, 2017 Share Posted September 20, 2017 Nothing has changed on this computer - no updates, no new software, nothing....but Evernote will not stop syncing! I am using El Capitan, 10.11.6, Evernote 6.12.2 - and of course can't update THAT because it is eternally syncing. Emailed support but have heard nothing. I'm a premium member. Link to comment
Level 5* gazumped 11,661 Posted September 20, 2017 Level 5* Share Posted September 20, 2017 Hi. No reason that I know of for Evernote to coninually sync - if you have no local notebooks, you could restart your system and see whether that solves the issue - at least to the point of allowing you to uninstall / reinstall. If you do have local notebooks a restart might still be possible if you have a system backup, or a specific backup of your Evernote notes to fall back on in case there is some problem. Worst case - your database will be rebuilt from the server after you reinstall, and you can add ocal notebooks from the backup. AFAIK it's not possible to email Support, but as a paying customer you can reach out to them directly on https://help.evernote.com/hc/requests/new or anyone can reach them on Twitter https://twitter.com/evernotehelps You'll get an immediate ticket number as a reference, and human contact in a business day or so. There's also a chat option if your timezones align. Link to comment
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