new YouTube interface = Web Clipper broken

[BarthSiemens 9]

I frequently browse my subscriptions, add to my Watch Later, and finally watch my saved list. If I want to remember something, I clip to Evernote.

The new YouTube interface has been up for a while now—couple of weeks—and I hate it as much as the next user. This morning was the first time since the change that I tried to web clip. It's broken.

Five weeks ago, I saved my most recent working YouTube clip. When you click the link, you should see the format including title, URL, publisher, image, description, etc.

This morning, the option to save a YouTube clip is gone. I decided that best option was to save a broken bookmark clip. I realized that the title and links are correct; however, the description is from another video in my list, and the image is from an altogether different video in my list. That's not going to work. 

1. Is this happening to you, too?
2. What's the best workaround for the interim?
3. When will this be fixed?

[gazumped 11,652]

Hi.  It may depend on your browser - my FirefoxClipper is still getting the full icon plus description like your first attachment.

[BarthSiemens 9]

56 minutes ago, gazumped said:

Hi.  It may depend on your browser - my FirefoxClipper is still getting the full icon plus description like your first attachment.

Good to know. I am using Chrome Version 59.0.3071.134 on a Chromebook.

[RavBoy 189]

Hello Gazumped...I too have noticed the loss of the EN YouTube Clipper feature/function.  Im using Chrome browser on PC win10, and have the latest Chrome version 60.0.3112.113 (Official Build) (64-bit).

What's happened to clipping YouTube videos to EN?  Do I need to do something different in order to get this feature reenabled?

Cheers

Rick

[BuzzKill 11]

Same thing is happening to me as Rick.  Same chrome version.

[John_S 8]

Same here.  The new webclipper on Chrome lacks the YouTube clip option.

[gazumped 11,652]

I'd guess a Chrome version update killed that Clipper option for some reason.  Presumably the team are working to fix it,  but for the time being all I know is that Firefox works,  Chrome (apparently) doesn't. 

If everyone reports this as an issue you might get more attention on the fix - or at least some kind of timescale.  Contact Support directly if you're a paying customer on https://help.evernote.com/hc/requests/new or tweet them if not via https://twitter.com/evernotehelps

[BarthSiemens 9]

Hmm, thanks for differentiating support for paying customers and not. I have a Plus subscription, but I tweeted them—thinking that was the best way. Now, I will also contact support.

[BuzzKill 11]

1 hour ago, gazumped said:

I'd guess a Chrome version update killed that Clipper option for some reason.  Presumably the team are working to fix it,  but for the time being all I know is that Firefox works,  Chrome (apparently) doesn't. 

If everyone reports this as an issue you might get more attention on the fix - or at least some kind of timescale.  Contact Support directly if you're a paying customer on https://help.evernote.com/hc/requests/new or tweet them if not via https://twitter.com/evernotehelps

Firefox 55.0.3 is not working either.  The YouTube option does not show up.

[gazumped 11,652]

Most odd - I have 55.0.3 64bit too and when I just tried,  I don't get the YouTube option either!  It might be that I was using my 'other' laptop - I'll check tomorrow and report back...

[RavBoy 189]

On 03/09/2017 at 9:47 AM, gazumped said:

If everyone reports this as an issue you might get more attention on the fix - or at least some kind of timescale.  Contact Support directly if you're a paying customer on https://help.evernote.com/hc/requests/new 

Cheers Gazumped

 

Okay did as you advised...will update everyone here once i get a reply.

 

i have copied my ticket 'description' below

****

My EN Discussion name is 'RavBoy'  you can see what I said/asked here at https://discussion.evernote.com/topic/108494-new-youtube-interface-web-clipper-broken/?locale=en

Essentially the webclipper app installed on my Chrome Browser (version 60.0.3112.113 Official Build 64-bit) on my PC win10 laptop no longer includes the YouTube video clipping function as a Note-taking option.  I'm now forced to use the bookmark feature when wanting to save YouTube videos to EN.

A 'GURU' on the EN discussion forum 'Gazumped' advised people to raise a ticket with you guys in hopes you would address the issue and fix.

I recall also reading something about this happening due to YouTube updating its interface and hence causing a downstream issue with EN clipping app!?

Please advise if you're aware of this issue?  Please let me know IF and when this issue will be addressed...many thanks 
Rick

[exceles 25]

Same thing to me with Chrome 60.0.3112.113 (Official Build) (64-bit) under Windows 7 Professional with SP1, I have also reinstall the clipper extension. 

I saved my last clipped note from youtube was last Monday 2017-08-28 and the next day (last Tuesday) I was unable to clip normally.

It basically treats YouTube as a regular web page and when it saves the page it doesn't prompt a pop up telling me I successfully clipped the page that I usually use as a shortcut to the evernote desktop application.
 

[BarthSiemens 9]

I found the official post about the YouTube UX change. Yes, I notice that the blog is dated five days after I posted in this forum. I probably clicked YES, when YouTube asked me if I wanted to see all new UX changes—essentially beta test. That may explain why this showed up for other users later than it did for me.

[gazumped 11,652]

OK I'm confused.  Unless I had a serious 'senior' moment a few days back I saw the Clipper menu with a YouTube option and clipped a page of interest. 

My main laptop (this one) runs Firefox 55.0.3 64bit and does NOT have that menu.  So I tried my backup laptop (which is the only other device I would have used for that clip). 

Going in,  it showed Fx 55.0.2 64bit as the version,  but still did NOT show the specific YT menu.  Then it updated to the latest version of Firefox - the same as my main laptop...  and still doesn't show the menu.  So how I saw that YouTube option fairly recently is a complete mystery to me.

Have tried all the variations on viewing the link that I can think of,  but I still only get the Article / Simplified Article / Bookmark etc choices.

Firefox updates pretty frequently,  and Clipper says it last updated on 16 June to 6.12.1.1 so I guess one or more of those changes might have affected what I see.  For the moment lets wait and see what sort of a reaction @RavBoy gets to a ticket...

[RavBoy 189]

Well, I pay for the EN Premium Plan...but as yet my experience at dealing with their online support has been anything but premium!  2 days later and still no reply from EN...will advise again if i hear anything

[John_S 8]

The answer I got yesterday from Tech Support:

Youtube has recently refreshed their webpage design, and it looks like the new design is not yet recognized by the Web Clipper.

I have opened a case to report this issue to our product team for investigation. At this time I’m not sure when the issue will be resolved.

As a workaround in the meantime, you can try clipping this page with a different clipping action, such as the 'bookmark' option.

I encourage you to continue updating the Evernote Web Clipper as new versions are released. You can find the latest updates and news about the Evernote Web Clipper on our product forum here: Evernote Web Clipper user Forum

[l3utterfish 19]

Still no solution.. youtube web clipper has gone from my chrome evernote web helper

[gazumped 11,652]

I can confirm the 'bookmark' option works pretty well for YouTube clips,  though it's not as pretty as the full-on playable window that was available...

[Maria Sp. 27]

Same problem here (premium customer too). Any fix or official response from EN?

[RavBoy 189]

I can report that the YouTube clipper/feature in EN when using Chrome Browser (latest version) on PC/Laptop Win10 is now working again for me :-)...just noticed it.

  @BarthSiemens  @gazumped

[BarthSiemens 9]

Odd that user support didn't let me know. Not really! 

Thanks. Web clipping YouTube vid works for me, too.

[pipkato 0]

YouTube clipping is still broken on Safari 10.1.2.

[zinoff 2]

Still broken on Safari 11.0.1

[vicentdar 0]

Still no solution.. youtube web clipper has gone from my chrome evernote web helper

[BarthSiemens 9]

On 17/11/2017 at 4:24 AM, vicentdar said:

Still no solution.. youtube web clipper has gone from my chrome evernote web helper

What version of Chrome and Web Clipper are you using? It works for me.

Chrome version 62.0.3202.82

Web clipper version 6.13