Sync failure

[johnogden 0]

I use Evernote on 3 devices: Windows PC, Samsung Galaxy Tab 3, and Samsung Galaxy Note II. Sync works fine on the two Samsung devices, but has not been effective on the PC since June 25. (Windows 10 Version 1607 Build 14393.1480.

I have followed the advice in Troubleshooting (Sync Issues) but without success. I have checked the Evernote Web; it is up to date. I cannot find Internet Explorer; it seems a recent System Update may have removed it, because I remember it being there some time ago (I don't normally use it).

The activity log this morning is as follows:

Evernote for Windows 6.5.4.4720 (304720) Public
OS: Windows 10.0.14393 
User: john4o
Memory: 36.7 MB
Created: 2017/07/29 12:04:09
---
Bootstrap info: loadedFresh
<bootstrap_info><profile name="Evernote"><settings account_email_domain="m.evernote.com" cardscanUrl="https://cscan.evernote.com/cardagain" enable_facebook_sharing="1" enable_gift_subscriptions="1" enable_google="1" enable_linkedin_sharing="1" enable_shared_notebooks="1" enable_single_notesharing="1" enable_sponsored_accounts="1" enable_support_tickets="1" enable_twitter_sharing="1" marketing_url="https://evernote.com" service_host="www.evernote.com" support_url="https://help.evernote.com/hc/"/></profile></bootstrap_info>
---
Log opened on 2017/07/29 11:52:38 (UTC+1:00)

11:52:38 [15584] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe" 
11:52:38 [15584] Evernote for Windows 6.5.4.4720 (304720) Public
11:52:38 [15584] Client info: Evernote Windows/304720 (en-US, DDL); Windows/10.0.14393 (Win64);
11:52:38 [15584] Common Editor: ce-1.0.29.936-develop-win (37b21f0e0ce4cb64b49ea2234d305d4f61c18559)
11:52:38 [15584] Bootstrap info: Evernote (loadedBundled)
11:52:38 [14144] Requesting bootstrap info from "www.evernote.com" (en-US)
11:52:39 [14144] Bootstrap info: request to "www.evernote.com" returned profiles: Evernote
11:52:39 [14144] Bootstrap info: Evernote (loadedFresh)
11:52:39 [15584] Registered session count: 1, last session: 2017/07/29 11:45:00
11:52:40 [15584] Loaded session count: 1, last session: 2017/07/25 08:30:00
11:52:40 [15584] Opened database: C:\Users\John\Evernote\Databases\john4o.exb (45.8 MB Fixed 41.4 GB free)
11:52:40 [15584] * email: john.ogden4@btopenworld.com
11:52:40 [15584] * user: 12697819
11:52:40 [12112] Sync rate configuration changed:
11:52:40 [12112] * syncStateIntervalMillis=30000
11:52:40 [12112] * updateNoteWhenIdleForMillis=3000
11:52:40 [12112] * updateNoteDuringEditIntervalMillis=6000
11:52:40 [15584] Communication Engine client handler failed to retrieve cached events from local data store
11:52:40 [15584] Registered session count: 2, last session: 2017/07/29 11:45:00
11:52:41 [10640] 0% SyncState: devices used: 4
11:52:52 [15584] Launching url https://help.evernote.com/hc/?utm_source=evernote_app&utm_medium=windows
11:54:39 [4592] Received status code 200 when accessing URL https://update.evernote.com/public/ENWin6/ReleaseNotes_6.5.4.4720_en-us.html
12:03:14 [15584] Registered session count: 3, last session: 2017/07/29 12:00:00
 

 

[gazumped 11,665]

Hi.  Not sure you can uninstall Explorer completely,  though it seems to be called "Edge" these days... try clicking the 'start' button and typing that.  If resetting comms in Edge doesn't help,  try an uninstall / reinstall.

How to uninstall and reinstall Evernote

[johnogden 0]

I must be getting seriously dumb in my old age, but I can't figure out how to 'reset comms in Edge'.

Incidentally, one note was synced on 30 July  (no idea what prompted that), but I did lots of work between 25 June and 30 July that didn't get synced at all. What I value most about Evernote is the seamless interface with all my devices. 

[gazumped 11,665]

5 hours ago, johnogden said:

I must be getting seriously dumb in my old age, but I can't figure out how to 'reset comms in Edge'.

Incidentally, one note was synced on 30 July  (no idea what prompted that), but I did lots of work between 25 June and 30 July that didn't get synced at all. What I value most about Evernote is the seamless interface with all my devices. 

No dumbness or age involved - I'd assumed that Edge would be like IE and have... well,  settings that you could check / reset / refresh to restore the internet connection.

Apparently that's not qute the case (I just opened Edge on my 4-year old laptop for the first time... )

Don't know if this will help - http://www.thewindowsclub.com/reset-microsoft-edge-browser-to-default-settings-in-windows-10 -  but I definitely suggest you reach out to Support directly if you're a paying customer on https://help.evernote.com/hc/requests/new or tweet them if not via https://twitter.com/evernotehelps

[Starlyt 0]

Hi, the 'sync button' on menu bar has a symbol on it in 'red' !    What does this mean and what should I do about it?

Chrome is current, W7, HP desk computer.   Thank you for your help.

[gazumped 11,665]

6 hours ago, Starlyt said:

Hi, the 'sync button' on menu bar has a symbol on it in 'red' !    What does this mean and what should I do about it?

Chrome is current, W7, HP desk computer.   Thank you for your help.

Hi.  Since you posted in the 'sync failure' thread I'm guessing you realise that the red "!" means exactly that.  How to troubleshoot syncing issues

[Starlyt 0]

Hi Mr. Guru, I am sorry I did not mention that I was still able to sync at my last writing. But the red "!" is still there. So, in Chrome, W7, HP PC, I can sync. But that mark is still there. Thank you for your help.  Nothing in HELP addresses this issue.

[Rubinstein 15]

Hi Starlyt, there were sync problems if you look here: http://status.evernote.com/

But it should work now.

[Rubinstein 15]

Hi Starlyt, there were sync problems if you look here: http://status.evernote.com/

But it should work now.

[Starlyt 0]

My problem is not the failure to sync, but that there is a RED EXCLAMATION MARK on the sync button on the menu bar.

[Rubinstein 15]

I also had the red exclamation mark on the sync button earlier today, but after 6:20 am PT it was gone again. So maybe in your case, it's a different problem?

[gazumped 11,665]

Well,  the red exclamation mark does mean that there at least was a problem in syncing,  but it should disappear when things get back to normal.  You just prompted me to look at my sync button - which has a red mark!  I tapped it for a manual sync and it went away.  If yours doesn't do that,  try holding Ctrl and clicking the button - you may get an error window with more details.

Left-click the radar dish Activity icon for a list of recent activity - mine now shows -

 

[dconnet 529]

41 minutes ago, Rubinstein said:

I also had the red exclamation mark on the sync button earlier today, but after 6:20 am PT it was gone again. So maybe in your case, it's a different problem?

There was a service outage earlier this morning.