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Larhard

Very dark photos on Android

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I've been using Android Evernote for a while, then suddenly it started taking much darker pictures. Any other application (Camera, NeoReader, etc.) has no problems like that. Is that known case to you?

I attach screenshot of Camera and Evernote in good light.

594771f70c781_Capture_2017-06-19-08-34-28.png.a702f2eb033efbd60f5a4bf9fe6dfe5c.png594771fa114be_Capture_2017-06-19-08-34-51.png.5b52d962c47934513569f50ccb9071c0.png

Evernote 7.11 GA
Android 6.0.1
LG K220

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That is unusual. I note that in the good photo, the flash is apparently turned off, while in Evernote it is set to Auto. Perhaps turning on the flash in Evernote (even though the other app apparently doesn't need it!) would help.

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In Evernote settings you should have the option to use the device camera rather than the Evernote feature.  It's unusual though to have such dark photos - have you tried really bright lighting?  Direct sunlight or a nearby desk-light?

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Thanks for the workaround, but I would like to have these nice image post-processing options.

Sadly all my windows are to the north, so I never have direct sunlight :P Yes, in very light environment it works, but it has to be really strong light.

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Hmmn.  Some light is required for pictures,  though if other apps are working normally with the camera...

I'd suggest you uninstall and reinstall the app to see if there's any improvement.  That's about as techy as you can get with a mobile app:  if nothing changes I'd suggest you reach out to Support directly if you're a paying customer on https://help.evernote.com/hc/requests/new or tweet them if not via https://twitter.com/evernotehelps

 

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Reinstallation of the app was one of the first things I've done.

Ticket created, let's wait for the reply.

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