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acebreezy

WHERE DO YOU SUBMIT A TICKET?!?

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Hello,

 

This website is the worst. I just want to submit a ticket about a issue I'm having. Someone hacked my account and deleted all of my notes. I just want to know if there is anything to get my stuff back. I have reset password. two step verification. and I revoked the other device from using my account. I just need help getting my notes back. 

someone please help me submit a ticket and try and help me with this situation.  

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2 hours ago, acebreezy said:

Someone hacked my account and deleted all of my notes.

Deleted notes can be retrieved from the Trash; unless your trash was emptied too

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Hi aceybreezy: reached out to you via PM and looks like you were able to submit a ticket and get support from our team--hopefully we'll be able to get you sorted. 

In the near future we'll be improving this experience to make it easier to find support options. You can also submit a ticket directly through this link here, which is available in our Help Center

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gbarry, 

I've been struggling to submit a ticket as well and this link is NO HELP. I fill in all the drop boxes: Technical Help>Notes>Lost Content and all I get is another helpful list of things to check and a suggestion to submit a ticket. ?? 

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On 2017-06-13 at 11:58 AM, SaraB said:

I've been struggling to submit a ticket as well and this link is NO HELP. I fill in all the drop boxes: Technical Help>Notes>Lost Content and all I get is another helpful list of things to check and a suggestion to submit a ticket. ?? 

You're using the support page for paid accounts

For non-paying accounts, you can post in these forums or as posted at the top of this page  Reach out to Evernote support on Twitter @EvernoteHelps 

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Those links get you into a loop of nothing but the forum. I want to submit a ticket! Simple as that. I am a Premium member and signed in!!!

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25 minutes ago, belgique said:

Those links get you into a loop of nothing but the forum. I want to submit a ticket! Simple as that. I am a Premium member and signed in!!!

I go to the site at   Contact Evernote SupportIMG_1739.thumb.PNG.c5a843948af0b3a5f3adaad45cc03a96.PNG

I get the page on the right
I'm already signed in via this forum so I don't have to sign in

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The support page is very misleading. It says

Quote

Please submit a ticket and provide as much information as possible so we can diagnose the problem.

But you say there is no way to actually submit a ticket with a free account. You should at least clarify the page there. But really, it does not make sense to not allow non-paying users to report bugs and give feedback.

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Hi. 

On 08/06/2017 at 5:00 PM, gazumped said:

Hi.  We're (mainly) users herein the Forum,  not Evernote staff. You can reach out to Support directly if you're a paying customer on https://help.evernote.com/hc/requests/new or tweet them if not via https://twitter.com/evernotehelps

- and as you'll see from the Forums,  all sorts of opinions and suggestions are presented here...

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On 2017-12-27 at 6:18 AM, SonOfNoah said:

But really, it does not make sense to not allow non-paying users to report bugs and give feedback.

Evernote provides these forums for all users to report bugs and give feedback

There is enhansed support available for paid accounts

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