• Announcements

    • gbarry

      Reach out to Evernote support on Twitter @EvernoteHelps   09/20/2016

      We've been leveling up our support across all channels. If you're active on Twitter, try your hand with our @evernotehelps feed. It's helmed by a crack team out of Austin, TX who are here to answer your questions. They're generally active from 7am-4pm CST.  https://twitter.com/evernotehelps  
wookash

NO SUPPORT TICKET REPLIES

Recommended Posts

Im a premium subscriber and I have posted 2 tickets about not recieving password resets to my email. (first one nearly two weeks ago)
Email is verified.

Im accessing my account via Google Sign on, but I cannot reset my password. 

This is really poor service. No replies at all. 

Share this post


Link to post

Hi there @wookash 

It looks like I responded to your support requests on Saturday. I will resend my response. Please check for an email from me shortly. It may help to double check your spam folder if you did not receive my response, just in case. If you still do not get my message, send me a direct message here with another email address I can reach you with.

Thanks!

Share this post


Link to post

Ellen,

Thanks, but unfortunately Im not getting emails from evernote to this account. I searched ALL folders. I received your above reply and that is it. 

I need to have my password reset, but I am not getting any emails wookash@Hotmail.com from evernote. 

Thanks,

LK

 

Share this post


Link to post
On 5/18/2017 at 2:12 PM, wookash said:

Ellen,

Thanks, but unfortunately Im not getting emails from evernote to this account. I searched ALL folders. I received your above reply and that is it. 

I need to have my password reset, but I am not getting any emails wookash@Hotmail.com from evernote. 

Thanks,

LK

 

Thanks for letting me know. I've replied to your private message to have you provide another email address so I can be sure my messages reach you. Please reply there so I can help out as soon as possible!

Share this post


Link to post

Im getting messages from YOU, but Im not getting email messages from evernote password reset. 

Thanks,

LK

Share this post


Link to post

I cannot sign into my account which is required for paid support and the GOOGLE sign in is not responding. 

Can you please send me a reset password to my account. 

Thank you.

Share this post


Link to post
On 6/13/2017 at 4:34 PM, wookash said:

I cannot sign into my account which is required for paid support and the GOOGLE sign in is not responding. 

Can you please send me a reset password to my account. 

Thank you.

Hi again, please reply back to my private message from the forum with another email address to reach you since our responses are not arriving to the one you've provided previously. Thank you!

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now