Sync Errors from Mac Desktop

[TXMikeD 1]

Hello,

I started getting sync errors for my Mac Desktop client (Version 6.10 (454269 App Store)). I am a Basic account.

I have stopped and started, I have rebooted. I have not uninstalled. I had been traveling outside the US and thought that might be the reason but I am back in the US and the problem still persists. My internet is satellite or 4G but has not been an issue in the past. Evernote on my iPhone can sync on both of those networks.

I tried signing out and am now not able to sign back in. I get conflicting errors. A pop up that says:

Quote

Please check your Internet connection or try again later.

 

And an red banner that says:

Quote

Incorrect username or password.

 

The error from the activity log was:

Quote

 

  Version: Evernote Mac 6.10 (454269) [App Store]
   Locale: en-US
       OS: 10.10.5
   WebKit: 600.8.9
  WebCore: 600.8.9
 Username: MY NAME IS HERE
    Email: MY EMAIL IS HERE
Mac Model: EMAIL
 CPU Type: Intel
CPU Count: 8
CPU Speed: 2.500000 GHz
      RAM: 16.000000 GB
     Date: 2017-04-03 19:29:05 +0000

2017/04/03 14:17:33:924 E|*** __63-[ENConnectedServicesController updateConnectedServicesForced:]_block_invoke_2  | Error fetching scoped credential: TTransportException: Error loading HTTP request
  userInfo = {
    error = "Error Domain=NSURLErrorDomain Code=-1200 \"An SSL error has occurred and a secure connection to the server cannot be made.\" UserInfo=SOMECODEORHASH {_kCFStreamErrorDomainKey=3, NSLocalizedRecoverySuggestion=Would you like to connect to the server anyway?, _kCFStreamErrorCodeKey=-9836, NSUnderlyingError=0x610000848580 \"An SSL error has occurred and a secure connection to the server cannot be made.\", NSErrorPeerCertificateChainKey=(\n), NSLocalizedDescription=An SSL error has occurred and a secure connection to the server cannot be made., NSErrorFailingURLKey=https://www.evernote.com/shard/s256//utility, NSErrorFailingURLStringKey=https://www.evernote.com/shard/s256//utility, NSErrorClientCertificateStateKey=0}";
}
2017/04/03 14:17:34:566 E|*** __74-[ENLinkedInTokenManager fetchSharedLinkedInCredentialIfNecessaryAndWait:]_block_invoke_2  | TTransportException: Error loading HTTP request
  userInfo = {
    error = "Error Domain=NSURLErrorDomain Code=-1200 \"An SSL error has occurred and a secure connection to the server cannot be made.\" UserInfo=SOMECODEORHASH {_kCFStreamErrorDomainKey=3, NSLocalizedRecoverySuggestion=Would you like to connect to the server anyway?, _kCFStreamErrorCodeKey=-9836, NSUnderlyingError=0x608000458060 \"An SSL error has occurred and a secure connection to the server cannot be made.\", NSErrorPeerCertificateChainKey=(\n), NSLocalizedDescription=An SSL error has occurred and a secure connection to the server cannot be made., NSErrorFailingURLKey=https://www.evernote.com/shard/s256//utility, NSErrorFailingURLStringKey=https://www.evernote.com/shard/s256//utility, NSErrorClientCertificateStateKey=0}";

 

Any suggestions for getting this working?

 

Thanks,

Me

[TXMikeD 1]

This is the error I see in the activity log when I try to log in.

 

 

Quote

 

  Version: Evernote Mac 6.10 (454269) [App Store]
   Locale: en-US
       OS: 10.10.5
   WebKit: 600.8.9
  WebCore: 600.8.9
 Username: <not signed in>
    Email: <not signed in>
Mac Model: MacBookPro11,3
 CPU Type: Intel
CPU Count: 8
CPU Speed: 2.500000 GHz
      RAM: 16.000000 GB
     Date: 2017-04-03 20:06:34 +0000

2017/04/03 15:06:26:264 W|**  -[ENAuthenticator handleAuthCallException:]  | TTransportException: Error loading HTTP request
  userInfo = {
    error = "Error Domain=NSURLErrorDomain Code=-1200 \"An SSL error has occurred and a secure connection to the server cannot be made.\" UserInfo=0x6180001b4740 {_kCFStreamErrorDomainKey=3, NSLocalizedRecoverySuggestion=Would you like to connect to the server anyway?, _kCFStreamErrorCodeKey=-9836, NSUnderlyingError=0x600000242160 \"An SSL error has occurred and a secure connection to the server cannot be made.\", NSErrorPeerCertificateChainKey=(\n), NSLocalizedDescription=An SSL error has occurred and a secure connection to the server cannot be made., NSErrorFailingURLKey=https://www.evernote.com/edam/user, NSErrorFailingURLStringKey=https://www.evernote.com/edam/user, NSErrorClientCertificateStateKey=0}";
}

I can get to https://www.evernote.com/edam/user in my browser and via curl on the command line. Both give me an error, but I can get there. 

 

Does this look right? I got the same results using both google and openDNS.

Quote

$ nslookup www.evernote.com
Server:        192.168.0.1
Address:    192.168.0.1#53

Non-authoritative answer:
Name:    www.evernote.com
Address: 35.186.213.138

$ nslookup 35.186.213.138
Server:        192.168.0.1
Address:    192.168.0.1#53

Non-authoritative answer:
138.213.186.35.in-addr.arpa    name = 138.213.186.35.bc.googleusercontent.com.

 

[TXMikeD 1]

OK, restarted again and I see this, with a new URL.

 

Quote

********
* The Activity Log may contain information about your account and notes.
* For example, the titles of some of your notes may be mentioned in this log file.
* When providing log information, feel free to edit the file to remove anything
* you do not want to send us.
********

  Version: Evernote Mac 6.10 (454269) [App Store]
   Locale: en-US
       OS: 10.10.5
   WebKit: 600.8.9
  WebCore: 600.8.9
 Username: <not signed in>
    Email: <not signed in>
Mac Model: MacBookPro11,3
 CPU Type: Intel
CPU Count: 8
CPU Speed: 2.500000 GHz
      RAM: 16.000000 GB
     Date: 2017-04-03 20:21:05 +0000

2017/04/03 15:20:01:010 I|*   -[ENBootstrapManager performEDAMGetBootstrapInfo]  | Bootstrap url: https://app.yinxiang.com/edam/user
2017/04/03 15:20:04:230 E|*** -[ENBootstrapManager performEDAMGetBootstrapInfo]  | caught: TTransportException: Error loading HTTP request
  userInfo = {
    error = "Error Domain=NSURLErrorDomain Code=-1200 \"An SSL error has occurred and a secure connection to the server cannot be made.\" UserInfo=0x6080001bf100 {_kCFStreamErrorDomainKey=3, NSLocalizedRecoverySuggestion=Would you like to connect to the server anyway?, _kCFStreamErrorCodeKey=-9824, NSUnderlyingError=0x61000024f6f0 \"An SSL error has occurred and a secure connection to the server cannot be made.\", NSErrorPeerCertificateChainKey=(\n), NSLocalizedDescription=An SSL error has occurred and a secure connection to the server cannot be made., NSErrorFailingURLKey=https://app.yinxiang.com/edam/user, NSErrorFailingURLStringKey=https://app.yinxiang.com/edam/user, NSErrorClientCertificateStateKey=0}";
 

I try to log in and get the same error as my previous post, with an EverNote URL. Looks like yinxiang.com is the Chinese site for Evernote?

[gazumped 11,661]

Hi.  Are your device settings back to US location and language?  Your app shouldn't be looking at the Chinese site - unless you opened an account with them?

[TXMikeD 1]

5 hours ago, gazumped said:

Hi.  Are your device settings back to US location and language?  Your app shouldn't be looking at the Chinese site - unless you opened an account with them?

I agree, but I changed no settings for location/locale/language and never signed up for the Chinese site. No idea where that is coming from.

[gazumped 11,661]

Hmmn.  I'd suggest you contact support directly (if you haven't already).  If you're a paying subscriber at https://help.evernote.com/hc/requests/new (premium subscribers can chat from the same link) - or message them on Twitter via https://twitter.com/evernotehelps

[TXMikeD 1]

23 minutes ago, gazumped said:

Hmmn.  I'd suggest you contact support directly (if you haven't already).  If you're a paying subscriber at https://help.evernote.com/hc/requests/new (premium subscribers can chat from the same link) - or message them on Twitter via https://twitter.com/evernotehelps

I've been tweeting with them. Thanks!

[Qianzhou 0]

I got the same issue on my mac now, any solutions?

my version is: Version 6.12.3 (455521 App Store)