PatrickTGB 0 Posted March 10, 2017 Share Posted March 10, 2017 I'm a premium user and am trying to contact support. I've used messaging on the Twitter evernotehelps page and also sent a tweet, but not getting any answer. When I try the help.evernote.com page to create a ticket, there is no option to create a ticket. How do I contact support and create a ticket? Link to comment
Irwin 1 Posted March 10, 2017 Share Posted March 10, 2017 No kidding. This is really really frustrating. It tells me to submit a ticket. But there is absolutely no way I can find to submit a ticket. How can this be? Link to comment
Level 5* DTLow 5,735 Posted March 10, 2017 Level 5* Share Posted March 10, 2017 20 minutes ago, PatrickTGB said: I'm a premium user and am trying to contact support. I use the support page at Contact Evernote Support I'm already signed in via the forum so I don't sign in I anser some questions, then click on click on Chat or Submit Ticket Link to comment
PatrickTGB 0 Posted March 10, 2017 Author Share Posted March 10, 2017 Thanks, that worked. I tried some other choices to those questions and got to the option to add a ticket. Not all options will let you get there apparently. Link to comment
Irwin 1 Posted March 10, 2017 Share Posted March 10, 2017 What? There is no "Submit Ticket" button. Link to comment
Level 5* DTLow 5,735 Posted March 10, 2017 Level 5* Share Posted March 10, 2017 27 minutes ago, Irwin said: What? There is no "Submit Ticket" button. The chat / ticket submission is a feature for paying accounts Non-paying accounts can contact support using Twitter @evernotehelps Link to comment
Irwin 1 Posted March 10, 2017 Share Posted March 10, 2017 Ok, well maybe a good suggestion for evernote is to actually tell people that? Don't you think they should say just that at some point instead of lead people on in some strange loop? I think it makes people mad and frustrated. I certainly now don't feel like ever signing up for any paid accounts because of the frustration in this just basic support. Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.