amanda_h 300 Posted February 22, 2017 Share Posted February 22, 2017 Hi y'all, We're seeing some reports of Avast antivirus software alerting users on Mac of a virus or infection caused by Evernote. This is a false positive, you can read more on the Avast Forum here. Updating Avast to the latest version will help to resolve this issue. Link to comment
gwalls 0 Posted February 22, 2017 Share Posted February 22, 2017 Attached are the two error messages that pop up. Avast claims to be updated, but I'll "update the update" and see what happens! Link to comment
amanda_h 300 Posted February 22, 2017 Author Share Posted February 22, 2017 Hi @gwalls - I just created a support ticket for you and escalated it to our Technical Support Team who will help investigate this further. Thanks for your patience. Link to comment
randy_b 1 Posted February 23, 2017 Share Posted February 23, 2017 Having the exact same issue and Avast shows as up to date for both the app and def files. Hope to see a fix soon Thanks. Link to comment
amanda_h 300 Posted February 23, 2017 Author Share Posted February 23, 2017 9 hours ago, randy_b said: Having the exact same issue and Avast shows as up to date for both the app and def files. Hope to see a fix soon Thanks. Hi @randy_b, Please try recreating your Evernote note index to resolve this. If Evernote is not crashing: Open Evernote Hold the Option key down on the keyboard and click Help in the menu bar. Go to Troubleshooting and select Recreate Full Text Search Index. If Evernote is crashing: Open Finder, then select Go > Go To Folder from the menu bar. If you have the Mac App Store build, paste: ~/Library/Containers/com.evernote.Evernote/Data/Library/Application Support/com.evernote.Evernote/accounts/www.evernote.com/ . If you have the direct download build, paste: ~/Library/Application Support/com.evernote.Evernote/accounts/www.evernote.com/ Locate and open the numbered folder Locate and delete the folder called note.index Open Evernote Link to comment
WannabeHolmes 9 Posted March 10, 2017 Share Posted March 10, 2017 The only malware here is "Avast" itself. Link to comment
antarktis 0 Posted April 11, 2018 Share Posted April 11, 2018 I have the same issue. :/ Link to comment
antarktis 0 Posted April 11, 2018 Share Posted April 11, 2018 On 23.2.2017 at 2:50 PM, amanda_h said: Hi @randy_b, Please try recreating your Evernote note index to resolve this. If Evernote is not crashing: Open Evernote Hold the Option key down on the keyboard and click Help in the menu bar. Go to Troubleshooting and select Recreate Full Text Search Index. If Evernote is crashing: Open Finder, then select Go > Go To Folder from the menu bar. If you have the Mac App Store build, paste: ~/Library/Containers/com.evernote.Evernote/Data/Library/Application Support/com.evernote.Evernote/accounts/www.evernote.com/ . If you have the direct download build, paste: ~/Library/Application Support/com.evernote.Evernote/accounts/www.evernote.com/ Locate and open the numbered folder Locate and delete the folder called note.index Open Evernote Following this instruction unfortunately didn't work: Hold the Option key down on the keyboard and click Help in the menu bar. Go to Troubleshooting and select Recreate Full Text Search Index. The avast virus alert still pops up. I use the newest version of Avast and of Evernote. What can I do? Link to comment
Level 5 Shane D. 1,818 Posted July 3, 2018 Level 5 Share Posted July 3, 2018 @antarktis Please try following the second set of instructions to delete the 'note.index' file. Does this fix the issue? Link to comment
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