theward 0 Posted February 21, 2017 Share Posted February 21, 2017 I've got two notes that are fairly large in size. 11 MB and 23 MB. In each of these notes, I have text and a number of .png screen capture images. Many (not all) of these images in each note are not showing up. Basically, they are not getting loaded when I scroll down the page. This happens in both the new and old web view. I know the images are there because of the broken image placeholder. I can right-click on the broken image and view the image in a new tab, just not in the note itself. I have not seen this issue when using the Windows desktop application. Just the web application. Link to comment
Level 5* gazumped 11,652 Posted February 21, 2017 Level 5* Share Posted February 21, 2017 Hi. AFAIK The web version is set up to show page content as quickly as possible, so big notes will get text immediately and pictures (which can themselves be big files) as and when they can be downloaded over whatever sort of internet connection you have. If that is slow or busy, then you won't see pictures for a while. The fix would be to split the text up as far as you can and/ or to process the pictures to the smallest size possible - maybe 680 pixels wide and 72 pixels per inch definition. Or give the note much longer to download fully. NB We're a (mostly) user-supported forum; if you're a paying subscriber it's a good idea to contact support directly at https://help.evernote.com/hc/requests/new (premium subscribers can chat from the same link) - or anyone can message them on Twitter via https://twitter.com/evernotehelps Link to comment
Bane_The_Srbn 27 Posted March 5, 2017 Share Posted March 5, 2017 I have the same problem. However, when I upload another image in the same note, all the other images suddenly appear. Link to comment
theward 0 Posted March 5, 2017 Author Share Posted March 5, 2017 2 hours ago, Bane_The_Srbn said: I have the same problem. However, when I upload another image in the same note, all the other images suddenly appear. Well, that's interesting. I'll have to try that. I think the whole thing (annoying errors in the web version) is just to push the user away from using the web platform and onto the desktop version. Which of course would count as one of your two free installs on the free tier and thus, perhaps, push you into upgrading to the subscription plan. Link to comment
Level 5* gazumped 11,652 Posted March 6, 2017 Level 5* Share Posted March 6, 2017 20 hours ago, theward said: Well, that's interesting. I'll have to try that. I think the whole thing (annoying errors in the web version) is just to push the user away from using the web platform and onto the desktop version. Which of course would count as one of your two free installs on the free tier and thus, perhaps, push you into upgrading to the subscription plan. <Sigh> "The two free installs" refers to two ACTIVE connections to the account. I have a free account and it's no great trouble to temporarily disconnect one of the existing two devices so that I can add a third when necessary. On which basis I don't think Evernote is trying to dissuade anyone from using the web client. In fact they're talking about upgrading it, hopefully soon... https://blog.evernote.com/tech/2016/10/17/bringing-micro-services-to-the-client-side-project-ion-and-micro-components Link to comment
imurphy 3 Posted March 22, 2017 Share Posted March 22, 2017 I have the same problem. It happens on a note that is 20Mb in size and seems to have marked all the older images in the note on the browser as broken links. The note contents are fine in the android app. Link to comment
Level 5* gazumped 11,652 Posted March 23, 2017 Level 5* Share Posted March 23, 2017 On 22/03/2017 at 0:43 AM, imurphy said: I have the same problem. It happens on a note that is 20Mb in size and seems to have marked all the older images in the note on the browser as broken links. The note contents are fine in the android app. Hi. If the pictures are present on one device, the 'missing' links on another may be down to connection speed or network activity - and if we're talking a basic account here the 20MB note size is pushing the max of 25MB which is never a great idea. Does splitting the note into two halves help with viewing the pictures? Link to comment
askswap 4 Posted April 13, 2017 Share Posted April 13, 2017 windows desktop app, android app - images OK web version - missing images Link to comment
Level 5* gazumped 11,652 Posted April 14, 2017 Level 5* Share Posted April 14, 2017 17 hours ago, askswap said: windows desktop app, android app - images OK web version - missing images Hi. Are they large images and do you have a fast internet connection? Link to comment
imurphy 3 Posted April 15, 2017 Share Posted April 15, 2017 I have a very fast internet connection (240Mg down) & each image is approx 350k Link to comment
Level 5* gazumped 11,652 Posted April 15, 2017 Level 5* Share Posted April 15, 2017 Hmmn. OK that's one theory shot down in flames. Sadly it was also pretty much my only theory. I can only suggest you contact support directly if you're a paying subscriber at https://help.evernote.com/hc/requests/new (premium subscribers can chat from the same link) - or message them on Twitter via https://twitter.com/evernotehelps Link to comment
Bane_The_Srbn 27 Posted April 15, 2017 Share Posted April 15, 2017 I wrote to contact support on Twitter and they answered to me that it's an issue about rendering images and that they are working on it, however we should know that our images are still there. Link to comment
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