Old Penultimate Note Lost with new iPad Pro

[Atiya Antoinette 0]

I'm new to communicating online and a newbie overall - I do only basic things on the internet and iPad. My old Penultimate notes from the first generation iPad no longer show up in Penultimate-Evernote on my new iPadPro. They were there a few weeks ago when I sync'd old iPad Penultimate notes to the new iPadPro, but now they are gone. I don't see anywhere in Help how to now retrieve them. My Penultimate app says I have "0" zero notes and everytime I sign in (which I'm being forced to do in Evernote) it says "0" notes. What am I doing wrong. I've sync'd and downloaded several times without success. Thank you.

[cvibba@gmail.com 0]

I have a similar problem. Have worked for days to try to find my notes. I've done everything they say on their help page. The content is just gone and there does not seem to be any way of contacting them. Very frustrating. I hope someone on here can help. 

[gazumped 11,661]

Hi.  We're not Evernote as such,  just a (mostly) user-supported forum;  if you're a paying subscriber it's a good idea to contact support directly at https://help.evernote.com/hc/requests/new (premium subscribers can chat from the same link) - or anyone can message them on Twitter via https://twitter.com/evernotehelps