• Announcements

    • gbarry

      Reach out to Evernote support on Twitter @EvernoteHelps   09/20/2016

      We've been leveling up our support across all channels. If you're active on Twitter, try your hand with our @evernotehelps feed. It's helmed by a crack team out of Austin, TX who are here to answer your questions. They're generally active from 7am-4pm CST.  https://twitter.com/evernotehelps  
ajplus10

Other purchased evernote plus from yinxiang, now have two accounts with same email

Recommended Posts

ajplus10    0

HI, i am Evernote basic user, and wanted to upgrade to Evernote plus. I live in China, and It was not feasible for me to use visa card. So i purchased Evernote Plus from Chinese Evernote website. https://app.yinxiang.com/ using union pay. I used the same email address as I am using for my Evernote Basic account. but apparently now I have two Evernote accounts with same email address. one that I already had. and the new one is only for Chinese version of Evernote.

But I wanted to upgrade my account to Evernote Plus, not creating a new account with evernote plus subscription.

Please help me to merge both accounts. as they have same email address.

Share this post


Link to post
gazumped    5,788

Hi.  This is a (mostly) user-supported forum,  and they don't let us have the keys to the cash drawer.  Best advice is to use the paid account to contact support directly at https://help.evernote.com/hc/requests/new - or message them on Twitter via https://twitter.com/evernotehelps. If you come back here and post your support ticket number we can flag the information for a forum Admin to take a look at.

@amanda_h is the forum subscriptions angel who should see this note and may be able to help too.

Share this post


Link to post
amanda_h    284
On 2/14/2017 at 8:17 PM, ajplus10 said:

My ticket # is 2015202 and I haven't heard anything from the support team until now

I just grabbed your ticket, keep an eye out for my email. Thanks for your patience.

Share this post


Link to post
ajplus10    0

Hi @amanda_h I have read your mail. But I still have few queries. because my email is same for both accounts... how will work chat behave in this situation?? If someone using international Evernote version sends me a work chat message... will I be able to receive it on my Yinxiang work chat??

Share this post


Link to post
ajplus10    0

one more thing...
As I was shifting from evernote international to yinxiang, I found another troubling thing... I can not login to evernote web clipper extension in Firefox because it doesn't have any option to change to evernote Yinxiang

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now