nebaughman 1 Posted January 31, 2017 Share Posted January 31, 2017 It is not possible to log in to help.evernote.com to submit a support ticket. I am logged into www.evernote.com, but help.evernote.com shows "Sign In" ... clicking this takes me back to www.evernote.com, where I am already logged in. Clicking on Account -> Help & Learning leads me back to help.evernote.com, where I am not signed in (still shows "Sign In" in the corner), and can therefore not submit a support ticket. By the way, I have Evernote Plus, so I should be allowed to receive email support, but there is no indication how else to do this. Please assist. Link to comment
Level 5* gazumped 11,661 Posted February 1, 2017 Level 5* Share Posted February 1, 2017 Hi. If you try the Contact Support link in help.Evernote, that's at https://www.evernote.com/SupportLogin.action -try that one. You should see an option menu for types of issue... Link to comment
Level 5* DTLow 5,736 Posted February 1, 2017 Level 5* Share Posted February 1, 2017 15 hours ago, nebaughman said: It is not possible to log in to help.evernote.com to submit a support ticket. I am logged into www.evernote.com, but help.evernote.com shows "Sign In" I just ignore the sign in, since I'm already signed in Link to comment
nebaughman 1 Posted February 1, 2017 Author Share Posted February 1, 2017 The help page still insists that I am not signed in. Nonetheless, the "Submit Ticket" button is available today (yesterday it was always disabled). Thank you for your feedback. Please improve the behavior of the help system. Link to comment
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