Canonball 1 Posted January 26, 2017 Share Posted January 26, 2017 All my Notebook Stacks have been renamed "Notebook Stack (01)" etc. I placed a support ticket but now find that my replies to it are not being delivered because my emails are undeliverable and pinging back and saying my account has been disabled. Evernote are waiting for a reply to an email but they aren't getting through! Help. Link to comment
Level 5* gazumped 11,665 Posted January 27, 2017 Level 5* Share Posted January 27, 2017 Hi. You seem to have found a whole new depth and meaning to the word 'glitch'... If this is not resolved by now you need to find a way to contact support directly. They normally use my everyday email address to send me emails and clearly you have one (which you might want to delete from the forums - this is a public page and you're spammer-bate). Get hold of them by whatever channel you learned all this from. We're mainly user-supported, so no access to support from here, although if you do have a ticket number, post it here and we can ask a forum Admin to pass on a message to Support... Link to comment
Canonball 1 Posted January 27, 2017 Author Share Posted January 27, 2017 Many thanks gazumped. I do have ticket number Ticket# 1989369 , and would be very grateful if someone could explain to Evernote support that my emails to them are pinging back as undeliverable. How do I change my profile name, there doesn't seem to be an option. Many thanks Link to comment
Level 5* DTLow 5,736 Posted January 27, 2017 Level 5* Share Posted January 27, 2017 2 minutes ago, phildollimore@hotmail.com said: How do I change my profile name, there doesn't seem to be an option. Click on your Name in the top right corner, then Account Settings On the left side you will see an option for updating Display Name Link to comment
Canonball 1 Posted January 27, 2017 Author Share Posted January 27, 2017 OK, many thanks, done. Link to comment
Level 5* gazumped 11,665 Posted January 29, 2017 Level 5* Share Posted January 29, 2017 Hi again - we reported your ticket number; things seem a little busy at present so it may take a couple of days for any response... Link to comment
Canonball 1 Posted January 29, 2017 Author Share Posted January 29, 2017 OK, thank you very much indeed. Link to comment
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