AntoineG 5 Posted January 23, 2017 Share Posted January 23, 2017 Hello, Since EN 8 launch the app is crashing on startup (iPhone 6s). Versions 8.0.1 and 8.0.2 didn't fix the problem. I sent a Support Ticket friday 20th : no answer. I contacted EvernoteHelps via DM : no answer. Now I want to access the Support Chat, but the "Chat Now" button is not functionning = nothing happens when I click. I tried to access the Chat from two desktop computers, using Safari, Chrome, Firefox. Also tried from my iPhone. To sum up : - the Evernote app is broken. - I'm unable to reach any support and specifically Chat Support which is a feature that I pay for. Can you help ? Link to comment
Level 5* gazumped 11,652 Posted January 23, 2017 Level 5* Share Posted January 23, 2017 Hi. I'd imagine the support team are kept pretty busy right now with issues arising from the recent updates to iOS, so a quick human response is unlikely. If you sent a support request you should have received a ticket number - if you post it here we can get one of the Admin team to take a look to see what's going on... Chat is a first come service - if you're in the right time zone (0700-1900 PST weekdays) and an agent is free you should get through. Link to comment
AntoineG 5 Posted January 26, 2017 Author Share Posted January 26, 2017 On 23/01/2017 at 6:09 PM, gazumped said: Chat is a first come service - if you're in the right time zone (0700-1900 PST weekdays) and an agent is free you should get through. To me it looks like the button is just not functionning. Shouldn't it open a window and then tells me I'm in a queue ? Link to comment
Level 5* gazumped 11,652 Posted January 26, 2017 Level 5* Share Posted January 26, 2017 Don't think so - it would make sense not to allow a connection unless there's a reasonable chance you'll get an answer within a few minutes at most... Link to comment
AntoineG 5 Posted January 26, 2017 Author Share Posted January 26, 2017 22 minutes ago, gazumped said: Don't think so - it would make sense not to allow a connection unless there's a reasonable chance you'll get an answer within a few minutes at most... Could you give it a try to confirm the button does nothing for you ? It's here : https://evernote.com/contact/ Then click "Support Page" in the first paragraph, then fill in any subject and you'll get the Chat link at the bottom of the page. Link to comment
Level 5* gazumped 11,652 Posted January 26, 2017 Level 5* Share Posted January 26, 2017 OK - just tried it and got through to a chat window immediately.. we're currently in the 7-6 CST working day... Link to comment
AntoineG 5 Posted January 26, 2017 Author Share Posted January 26, 2017 15 minutes ago, gazumped said: OK - just tried it and got through to a chat window immediately.. we're currently in the 7-6 CST working day... Thanks a lot for checking that for me ! On my account the button does nothing. I tried using 3 different browsers, on 3 computers and also on my iPhone. No luck for me. Link to comment
Level 5* gazumped 11,652 Posted January 27, 2017 Level 5* Share Posted January 27, 2017 Hmmn. Should have checked - Chat is restricted to Business or Premium users... Link to comment
AntoineG 5 Posted January 27, 2017 Author Share Posted January 27, 2017 9 hours ago, gazumped said: Hmmn. Should have checked - Chat is restricted to Business or Premium users... I'm a Premium user ! Link to comment
Level 5* gazumped 11,652 Posted January 27, 2017 Level 5* Share Posted January 27, 2017 Just checking! OK you do have a problem - this is the latest iOS 8 release thread; try the update (if that's relevant to your issue) and try posting in that thread to get the devs attention... Link to comment
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