jim.g 53 Posted January 20, 2017 Share Posted January 20, 2017 2 minutes ago, Lslukas said: I select my devices and continue and then I get a screen that tells me that I will be logged out of my current device, or I can upgrade. No other options. thats it. This screen about being logged out appears on both my iPad and my iMac, which i did not upgrade. Screen still appears. Stuck not being able to use either of the chosen devices. I took a screen shot but its apparently too large a file to upload here. I'd really appreciate some help with this. I don't need the bells and whistles, I don't need to upgrade. I barely use my phone for anything but calls I had something similar happen to me. I think this may work. Sign into the web version of EN, click on the Account icon at the bottom left of the screen, select Settings, then Devices, and hopefully you can fix the problem there. Link to comment
Lslukas 0 Posted January 20, 2017 Share Posted January 20, 2017 That little log out screen stops any access to the menu except to upgrade. Link to comment
jim.g 53 Posted January 20, 2017 Share Posted January 20, 2017 16 minutes ago, Lslukas said: That little log out screen stops any access to the menu except to upgrade. I think I've recreated your situation. Attached are screen shots of the first windows that pop up on my mac, iPhone, and iPad. Is this what you first saw? Link to comment
Lslukas 0 Posted January 20, 2017 Share Posted January 20, 2017 Oops - That is the first screen to arise. Choose the devices, and then another screen coms up that says you will be logged out of your current device. and if you try it it does that and it just keeps happening. If Evernote is discontinuing the free subscription they should just say so outright. I'm now very annoyed at the amount of time figuring this out is taking, and very unlikely to upgrade. Link to comment
jim.g 53 Posted January 20, 2017 Share Posted January 20, 2017 Is this the window you can't move past? Link to comment
jim.g 53 Posted January 20, 2017 Share Posted January 20, 2017 If yes, are you unable to select 2 devices and then click the green "Keep selected devices" in the bottom right of the window? Link to comment
Lslukas 0 Posted January 20, 2017 Share Posted January 20, 2017 No. On the previous screen you showed, if you hit the button that says " Choose 2 devices" a new screen comes up that says " You will now be logged out of your current device." Link to comment
jim.g 53 Posted January 20, 2017 Share Posted January 20, 2017 Ok, I think I got that yesterday when I upgraded. Go ahead and log out. I put the below in an earlier post. If you haven't already tried it, then I think you should. I think you've got to reselect your devices there. It seems like I got some prompt that sent me there, but I'm not sure. Let me know. 44 minutes ago, jim.g said: I had something similar happen to me. I think this may work. Sign into the web version of EN, click on the Account icon at the bottom left of the screen, select Settings, then Devices, and hopefully you can fix the problem there. Link to comment
Padma Weerasinghe 0 Posted January 20, 2017 Share Posted January 20, 2017 I am really stressed with the new update by the Evernote. I have lost all my notes stored and synchronised in my iPad and iPhone. I have tried everything mentioned in the forums but I am still without my notes. Is there any hope of getting the notes back? Link to comment
Lslukas 0 Posted January 20, 2017 Share Posted January 20, 2017 Worked like a charm on the iMac. Did get a new screen on iPad but tried to find my previous notes and poof - just a white screen. I will delete the app and reinstall just to see. Link to comment
jim.g 53 Posted January 20, 2017 Share Posted January 20, 2017 I got the same white screen. It eventually went away and said it was logging me. I then got a login screen, I did, and everything was fine. Link to comment
Lslukas 0 Posted January 20, 2017 Share Posted January 20, 2017 aw jeez. I just went through the whole thing of having to choose 2 devices. Back to the same old. the screen that showed my choices had the first choice as iPhone(iPad) and said that was my current device, which I am now logged out of. The other 2 choices were iMac and iPad, which I chose. And all this after I did what you said above. I will come back to this later as I have an appointment. Im really appreciating all your help jim.g. Thanks so much. Link to comment
pmarjou 0 Posted January 20, 2017 Share Posted January 20, 2017 Same pb with french app re-install works Link to comment
jim.g 53 Posted January 20, 2017 Share Posted January 20, 2017 Ok, one more suggestion. Do a full quit of EN on all devices. Go to Devices on web EN and revoke access for all listed devices. This will force a login on each device. Then open EN on each device. When you do, you will be redirected to a sign-in screen. Login and everything should be working. Link to comment
Edwin Diaz 19 Posted January 20, 2017 Share Posted January 20, 2017 I must say, I never expected to update Evernote to be left hanging by a non-functioning application. I depend on Evernote and without it, I'm on a deserted island. Please fix soon, as this is impacting every aspect of my personal and business life. I too have to much data to be messing with deleting and re-installing the app so please update and upload to Apple. Thank you so much. I know you guys are the best and stuff does happen and you have never let me down before. Cheers! Link to comment
ssm 2 Posted January 21, 2017 Share Posted January 21, 2017 PLEASE let us "update" back down to the old version right away so we can function while you are figuring this out. And email us as soon as we are able to do so. Thank you. Link to comment
Edwin Diaz 19 Posted January 21, 2017 Share Posted January 21, 2017 I would agree, that would be a great compromise and temp solution. Link to comment
Lslukas 0 Posted January 21, 2017 Share Posted January 21, 2017 Many many thanks jim.g - app now functioning perfectly on both devices. Thanks so much for all your help. Mwah! Link to comment
Edwin Diaz 19 Posted January 21, 2017 Share Posted January 21, 2017 Did you get an update because I'm not seeing it in the app store. Link to comment
jim.g 53 Posted January 21, 2017 Share Posted January 21, 2017 53 minutes ago, Lslukas said: Many many thanks jim.g - app now functioning perfectly on both devices. Thanks so much for all your help. Mwah! @Lslukas, that's fantastic. I should have gotten you to do that from the beginning. So glad it finally fixed your problem. Link to comment
jim.g 53 Posted January 21, 2017 Share Posted January 21, 2017 53 minutes ago, Edwin Diaz said: Did you get an update because I'm not seeing it in the app store. @Edwin Diaz, the update to 8.0.1 was released yesterday. Link to comment
Obonaventure 1 Posted January 21, 2017 Share Posted January 21, 2017 Same problem when installing the update on my iPad. I had to remove it and then reinstalling it to have it working again. Now it crashes when I tried to open a pdf file and annotate it. Evernote was very reliable and now is completely unusable on the iPad. Link to comment
katpiper 7 Posted January 21, 2017 Share Posted January 21, 2017 I totally agree with Obonaventure: Evernote is now completely unusable on the iPad. EN: are you guys doing anything about this??? Link to comment
AlicetheBrit 6 Posted January 21, 2017 Share Posted January 21, 2017 Ugh, I had to uninstall and reinstall on ipad.. luckily I'm on WiFi to RE-download all the data/notes etc. Also I have an Android, so that hasn't been hit with an update. But what I really wanted to say was YUCK ... I totally HATE the look of the latest update .... I REALLY liked it before, wish one could downgrade versions!! Link to comment
taoduh 0 Posted January 21, 2017 Share Posted January 21, 2017 I was away from home when this happened so I was without my shopping list at the grocery store. I'm home now and have reinstalled. It works but I don't have my groceries. I'm a programmer, I get it, bugs happen. But as a workaround while at the store I went to the web and wished this decision hadn't been made... Any chance of reconsidering this? Link to comment
Gabriel L. 2 Posted January 22, 2017 Share Posted January 22, 2017 Seems to work fine for me, thankfully...good work on the update, Evernote staff! Link to comment
melmalko 2 Posted January 22, 2017 Share Posted January 22, 2017 This is the second time in recent memory that an update was a total fail! Rebooting my phone did not work, and I, like many others, don't want to delete the app. Make it work before you force an update and inconvenience/panic your customers. Link to comment
Helen Lalas 0 Posted January 22, 2017 Share Posted January 22, 2017 I've reinstalled on both iPhone & iPad - Evernote now opens but I have no access to my notes and I agree with several other people, the new version looks horrible. If you could just give us the option of reverting to the previous version that would be brilliant. Worst update ever Link to comment
Emancipist 3 Posted January 22, 2017 Share Posted January 22, 2017 So what is the fix for the crashing that doesn't burn large data cost paid for by Me!! surely this was tested before launch!! Is there a 'fix' 'update' Evernote? i am a currently a premium user and don't generally expect this level of disruption to my business from a failed app update Link to comment
Mette10 1 Posted January 22, 2017 Share Posted January 22, 2017 Evernote app crashes on launch on iPad 4 after the big update.. I reinstalled it, but it still does not work. On Android it is ok. Link to comment
Level 5* CalS 5,280 Posted January 22, 2017 Level 5* Share Posted January 22, 2017 18 hours ago, taoduh said: I was away from home when this happened so I was without my shopping list at the grocery store. I'm home now and have reinstalled. It works but I don't have my groceries. I'm a programmer, I get it, bugs happen. But as a workaround while at the store I went to the web and wished this decision hadn't been made... Any chance of reconsidering this? Can't help with the quality of the update or internet access, but I might suggest Wunderlist for grocery lists. Great free app for such. Link to comment
Mugwort 2 Posted January 22, 2017 Share Posted January 22, 2017 20 hours ago, taoduh said: I was away from home when this happened so I was without my shopping list at the grocery store. I'm home now and have reinstalled. It works but I don't have my groceries. I'm a programmer, I get it, bugs happen. But as a workaround while at the store I went to the web and wished this decision hadn't been made... Any chance of reconsidering this? I hope the developers realize how impactful it is for an Evernote release to be DOA; I was on the road, expecting to be able to use my notes. Now I'm questioning if Evernote is what I should be depending on! At a minimum, we deserve an announcement of what went wrong and why Beta testing didn't catch it. (Or do you not even use Beta testers?) Link to comment
Niquey67 3 Posted January 22, 2017 Share Posted January 22, 2017 I'm having the same issue as everyone here. After the update (8.0.1) on my iPhone 6 plus, running iOS 10.2, the app crashes upon trying to open it. I can not believe the recommendation is to uninstall and reinstall the app on my phone. I have thousands of notes. I am a paying Premium user. This kind of "solution" is unacceptable. The update should not have caused this issue to occur in the first place!! Yes, I have gone through all my devices to make sure notes are synched and that I have restarted those devices as well. That did not solve the problem. My solution: I eventually had to delete the app on my phone and reinstall it. That fixed the problem. It didn't take very long to get all notes to reappear in the app. Link to comment
WRZim 35 Posted January 22, 2017 Share Posted January 22, 2017 I am a premium user, I use Evernote constantly, but it is completely useless now. The app crashes 5-10 seconds after launch, and for those few seconds it's open it is laggy and unusable. I have deleted, restarted, reinstalled, etc in every combination I can think of several times, the furthest I've ever gotten is one word into a note. Please, this is not the level of quality control I expect from a $60/yr app. Most of the features I need I could get for free elsewhere, so I feel pretty bad paying to get absolutely nothing right now. Also, on iPad, PDF annotation is gone—one of the largest reasons I paid for Evernote in the first place. Link to comment
Charlie Victor 2 Posted January 22, 2017 Share Posted January 22, 2017 Well I have been having the crash on opening problem on my iPad Air 2 since I updated to Evernote 8.0.1....I just now updated to Evernote 8.0.2 and it STILL CRASHES ON OPENING on my iPad running IOS 10.2. Please get a real fix for this problem...I have already closed up the app & restarted iPad several times to no avail. And please don't advise me to delete the app and reinstall...with almost 29,000 notes on my device that is just a non starter solution!!! So very disappointed with this!! Link to comment
JohnLinney 2 Posted January 22, 2017 Share Posted January 22, 2017 Same issue here ... just downloaded the latest version released today (8.02) and hasn't fixed the app crashing on iOS 10.2 issue .... hopefully somebody at EN will get this sorted! Really loathe to delete app, reinstall and then download all my data again! Link to comment
Mizz 1 Posted January 23, 2017 Share Posted January 23, 2017 App crashes on launch. If I delete the app and reinstall, will I lose all notes? Link to comment
tassiecelt 57 Posted January 23, 2017 Share Posted January 23, 2017 Same here, 8.02 did NOTHING to fix the crashes, my iPad is unusable for Evernote. Shame on Evernote, is will and should be the end of them. Link to comment
DrewMack 0 Posted January 23, 2017 Share Posted January 23, 2017 Updating to Evernote 8.0.2 led to persistent crashing. Quitting all apps and restarting iPhone did not resolve crashing. Deleting and reinstalling app solved the problem. Link to comment
Maximus812 1 Posted January 23, 2017 Share Posted January 23, 2017 IOS 9.3.5 Ipad 3. Last update of the Evernote hasn't fixed the issue, the app still crushed after opening. I have to reinstall the app, now it works. But how much troubles and wasted time... I am a premium user, by the way. Not sure that I'll buy a premium account next time... Link to comment
RL7836 13 Posted January 23, 2017 Share Posted January 23, 2017 On 1/20/2017 at 6:26 PM, Edwin Diaz said: I must say, I never expected to update Evernote to be left hanging by a non-functioning application. I depend on Evernote and without it, I'm on a deserted island. Please fix soon, as this is impacting every aspect of my personal and business life. v8.0.2 crashes on startup on my iPhone. Give me a rollback. Give me something so I can function!! I really thought EN learned it's lesson with the new version debacle a few years ago - obviously not! Lesson 1: First - Do no Harm!, Lesson 2: repeat Lesson 1. Aaaargh!! Link to comment
Level 5* DTLow 5,736 Posted January 23, 2017 Level 5* Share Posted January 23, 2017 15 hours ago, Mizz said: App crashes on launch. If I delete the app and reinstall, will I lose all notes? If you have synced, the master version of your notes is on the Evernote servers. You won't lose notes by reinstalling Link to comment
nailmusic 0 Posted January 23, 2017 Share Posted January 23, 2017 iPad app crashing on launch, same as these other folk. PLEASE fix ASAP, as EN has become indispensable to me. Still functions fine on iPhone 5 and Mac, but will not open on iPad 4. Link to comment
katpiper 7 Posted January 23, 2017 Share Posted January 23, 2017 Latest update for iPad works IF you install update, then delete app, then reinstall app. Thank you, EN, for fixing this!!! Link to comment
katpiper 7 Posted January 23, 2017 Share Posted January 23, 2017 Nope, I'm wrong. Still crashing... Link to comment
katpiper 7 Posted January 23, 2017 Share Posted January 23, 2017 Also a problem with this new version: HOW DO YOU SELECT ALL NOTES WITH A CERTAIN TAG? I used that feature all the time and cannot figure out how to use it with new version. That is, I couldn't figure it out prior to crashing. Again. PLEASE REVERT TO OLD VERSION!!!! Link to comment
Level 5* DTLow 5,736 Posted January 23, 2017 Level 5* Share Posted January 23, 2017 1 minute ago, katpiper said: Also a problem with this new version: HOW DO YOU SELECT ALL NOTES WITH A CERTAIN TAG? I used that feature all the time and cannot figure out how to use it with new version. I thought that was the new improved feature Select All Notes; click on the tag icon; select the tags for searching Of course you can always type tag:xxxx in the search box Link to comment
mothslayer 1 Posted January 23, 2017 Share Posted January 23, 2017 Sure, we could all delete the app and reinstall, but that puts the burden on the user not to mention is a very poor model for a developer to follow. Bad form, evernote. I'm losing confidence at an accelerated rate. Link to comment
katpiper 7 Posted January 23, 2017 Share Posted January 23, 2017 Found the tag icon. Thank you. Tried it, but then app crashed. Again. Link to comment
nailmusic 0 Posted January 23, 2017 Share Posted January 23, 2017 3 hours ago, katpiper said: Latest update for iPad works IF you install update, then delete app, then reinstall app. Thank you, EN, for fixing this!!! This worked for me - Yay! back to work. Link to comment
ActorTim 1 Posted January 23, 2017 Share Posted January 23, 2017 Had the same issue ... immediate crash when opening 8.0. Waited for an update -- loaded 8.0.2 this morning. No change. After working through the troubleshooting steps in the web help (except for the step of making sure my stuff is synced -- if the app won't open that is impossible, right?), I finally bit the bullet and deleted / reinstalled. That worked, but we shouldn't have to delete and reinstall just because of an update. Evernote, hope you are monitoring this thread. A lot of people are having this problem, and we'd like you to be more careful with future updates. Thanks! Link to comment
tassiecelt 57 Posted January 24, 2017 Share Posted January 24, 2017 I contacted tech support, I was told to delete and reinstall even though I had just told them I've done that six times already!! (Don't they listen??????) i said I wanted a way to return to an earlier version, they said Apple don't allow that, I should ask Apple to make that possible. yeah like that would happen sometime in the next few years, and anyway, who developed Evernote? It wasn't Apple. I told the guy that suggestion was a poor cop-out for badly messing up a great app. fed up with Evernote and their tech support is rubbish. Link to comment
Edwin Diaz 19 Posted January 24, 2017 Share Posted January 24, 2017 What they should do is make a small update or tweak on the last working code and resubmit it to Apple add an update. Link to comment
SevenBikeGuy 2 Posted January 24, 2017 Share Posted January 24, 2017 Caught out with my iPhone, needed a reservation number, Evernote crashes. Pull out my iPad, same thing. Surf to this forum with iPad, and try to download and reinstall. And my password for Evernote...is stored in Evernote. OK I agree that's dumb, but they have developed a product which people completely depend on, and once you get in the habit of using it, it becomes second nature. As others have said, they broke the most important rule of upgrading software - don't do harm. Bugs happen, I get it, I'm in the software business too. But having your product be completely inoperable on upgrade, on one of your major platforms, is unacceptable. Now I'm thinking I need to carry a thumb drive with an HTML backup of Evernote...an encrypted thumb drive of course. Pain in the a&&. On the bright side, I no longer get error messages when I'm offline (i.e., airplane mode). Notes pop up just fine. Link to comment
Level 5* DTLow 5,736 Posted January 24, 2017 Level 5* Share Posted January 24, 2017 1 hour ago, Edwin Diaz said: What they should do is make a small update or tweak on the last working code and resubmit it to Apple add an update. There have been two hot fixes posted. We're at version 8.0.2 now Link to comment
Tahitoe 0 Posted January 24, 2017 Share Posted January 24, 2017 Crashed on my iPhone and iPad. Same with my wife. Best solution is to wait for 8.1. Does anyone here know when we can expect that? Link to comment
Ramiro M 1 Posted January 24, 2017 Share Posted January 24, 2017 Same crash problem on iPad. Updating to iOS 10.2.1 won´t fix the problem. Only solution is to uninstall and install... VERY disappointed, specially having the paid version of EN. Personal configuration of the app. is lost after re install (i.e. preferred image & audio size). Hope they fixed the performance issue when having a note with many images. New design does not look better or more user friendly. I cannot annotate a PDF now? They removed the functionality? New version, less capabilities, really? :-( Link to comment
tassiecelt 57 Posted January 24, 2017 Share Posted January 24, 2017 On 1/22/2017 at 2:15 AM, ssm said: PLEASE let us "update" back down to the old version right away so we can function while you are figuring this out. And email us as soon as we are able to do so. Thank you. They wont do that, I asked, they just blamed Apple for not allowing reverting to previous versions. Link to comment
FredR 1 Posted January 24, 2017 Share Posted January 24, 2017 I updated to 8.02 and the app still crashes on launch Link to comment
tassiecelt 57 Posted January 24, 2017 Share Posted January 24, 2017 Happy days! who was it here suggested revoking access to all devices? well that seems to have fixed it! Note: this didn't come from tech support, but from this forum. thanks, ios version seems to be working and not crashing. So much time wasted. I shall be very very wary of upgrades and will not stop looking for a solid alternative to EN. Link to comment
Level 5* DTLow 5,736 Posted January 24, 2017 Level 5* Share Posted January 24, 2017 1 hour ago, tassiecelt said: They wont do that, I asked, they just blamed Apple for not allowing reverting to previous versions. I don't know about blame, but you do have to use Apple to upgrade/downgrade. There are posts in this discussion describing the process for reverting versions Link to comment
Level 5* DTLow 5,736 Posted January 24, 2017 Level 5* Share Posted January 24, 2017 11 hours ago, Ramiro M said: I cannot annotate a PDF now? They removed the functionality? PDF annotation was a known bug. It's been fixed with the latest software version Link to comment
Level 5* DTLow 5,736 Posted January 24, 2017 Level 5* Share Posted January 24, 2017 12 hours ago, Tahitoe said: Crashed on my iPhone and iPad. Same with my wife. Best solution is to wait for 8.1. Does anyone here know when we can expect that? I'm sure 8.1 will be more stable, but for those locked into 8.0, hot fix updates are being rolled out. We're at 8.0.2 now Link to comment
Daniele89 1 Posted January 24, 2017 Share Posted January 24, 2017 I have the same crash-on-launch problem on my iPad updated to iOS 10.2.1. Evernote is currently updated to the latest version (8.0.2 ). I tried to reboot my device and the app, but it still does not work. I definetly CANNOT uninstall and reinstall the app because I CANNOT lose my unsync notes. Evernote was working well just last week, yesterday I needed it again and boom, it won't work. I need the app and i CANNOT reinstall because the notes inside are very very important for me, I sync my notes often, but not so often! not everyday! So it's impossibile to me to lose them, I need another solution. I am a premium member, I payed my money for this service and you can't tell me "reinstall and lose some notes" to troubleshoot this problem, this is unacceptable. Give me another practical, applicable, solution asap! Thank you all. Link to comment
katpiper 7 Posted January 24, 2017 Share Posted January 24, 2017 Here's an idea: EN should take the old version (the one everyone liked because it worked) and call it 8.1 and release it as an "update" Link to comment
jim.g 53 Posted January 24, 2017 Share Posted January 24, 2017 7 minutes ago, katpiper said: Here's an idea: EN should take the old version (the one everyone liked because it worked) and call it 8.1 and release it as an "update" What a fantastic idea!! Link to comment
evb 30 Posted January 24, 2017 Share Posted January 24, 2017 10 minutes ago, katpiper said: Here's an idea: EN should take the old version (the one everyone liked because it worked) and call it 8.1 and release it as an "update" Luv it! Great. That would be, as per today, an "alternative update" ... I am still wondering - as somebody who took part in various beta test of EN for various platforms for new major releases - why EN did not make use of the many EN users who are willing to take part in beta testing. 90% of the problems, hickups, foulups, bugs surely would have turned up in beta testing ... and would have saved us all the shitstorm regarding design (which can be experienced with almost every major update or release but here goes beyond common protests due to the technical deficiencies of the new version 8.0 and 8.0.1 and 8.0.2 and ???). Pity. As well that there is no adequate proactive crisis communication by EN on this truly disastrous update experience. Cheers, EvB Link to comment
Julian7725 0 Posted January 24, 2017 Share Posted January 24, 2017 Same thing is happening on my iPhone 6 plus. I forgot to turn automatic updates off. Logged in to find out the app is useless! Horrible! I cannot access any notes! Link to comment
jim.g 53 Posted January 24, 2017 Share Posted January 24, 2017 3 minutes ago, evb said: Luv it! Great. That would be, as per today, an "alternative update" ... I am still wondering - as somebody who took part in various beta test of EN for various platforms for new major releases - why EN did not make use of the many EN users who are willing to take part in beta testing. 90% of the problems, hickups, foulups, bugs surely would have turned up in beta testing ... and would have saved us all the shitstorm regarding design (which can be experienced with almost every major update or release but here goes beyond common protests due to the technical deficiencies of the new version 8.0 and 8.0.1 and 8.0.2 and ???). Pity. As well that there is no adequate proactive crisis communication by EN on this truly disastrous update experience. Cheers, EvB Well put. I would happily be a beta tester. I already am for the macOS beta. Link to comment
Leftie 0 Posted January 24, 2017 Share Posted January 24, 2017 So much for convenience of a portable device. I will now begin to export 137 note files from "NeverNote" to some other tool. Thanks for the extra work, I needed extra work like a hole in the head. I can't consider NeverNote a productivity tool if it takes me several hours to port my notes to a non-portable platform and then back to some other tool. I reiterate my previous comment: A NOTE TAKING TOOL ABSOLUTELY MUST BE AS EASY AND FAST TO ACCESS AND USE AS PEN AND PAPER. Well, NeverNote, you lost my vote. What tool will other people in this forum be switching to? Link to comment
SteveHoughton 1 Posted January 24, 2017 Share Posted January 24, 2017 On 19/01/2017 at 2:09 PM, petepope said: Same problems here. Only fix was to delete and reinstall. I HATE the new format. Makes getting to the notes I want a lot more difficult and navigation is also more complex. Bring back the old method of organization and access to notes. New version sucks. This version looks like it was designed for a phone so on an iPad it more than awkward to use. Try looking at this on a full size iPad, it's just dreadful. I really dont like it at all. I was a huge Evernote fan and am now terribly disappointed. I am now worried that the Mac version will be changed to this new format so I have little choice to find another product. Link to comment
SteveHoughton 1 Posted January 24, 2017 Share Posted January 24, 2017 10 minutes ago, Leftie said: So much for convenience of a portable device. I will now begin to export 137 note files from "NeverNote" to some other tool. Thanks for the extra work, I needed extra work like a hole in the head. I can't consider NeverNote a productivity tool if it takes me several hours to port my notes to a non-portable platform and then back to some other tool. I reiterate my previous comment: A NOTE TAKING TOOL ABSOLUTELY MUST BE AS EASY AND FAST TO ACCESS AND USE AS PEN AND PAPER. Well, NeverNote, you lost my vote. What tool will other people in this forum be switching to? Moving notes to Apple Notes on the IPad. The old Evernote was miles better of course but that's gone now. I am keeping Evernote on my Mac but this is serious inconvenience. Link to comment
katpiper 7 Posted January 24, 2017 Share Posted January 24, 2017 6 hours ago, tassiecelt said: Happy days! who was it here suggested revoking access to all devices? well that seems to have fixed it! Note: this didn't come from tech support, but from this forum. thanks, ios version seems to be working and not crashing. So much time wasted. I shall be very very wary of upgrades and will not stop looking for a solid alternative to EN. Yes! Thank you to whoever suggested revoking ALL devices. That does seem to work! Not much help for those who have unsynced notes on their iPads, tho. Link to comment
Leftie 0 Posted January 24, 2017 Share Posted January 24, 2017 4 minutes ago, katpiper said: Yes! Thank you to whoever suggested revoking ALL devices. That does seem to work! Not much help for those who have unsynced notes on their iPads, tho. I didn't find that original post, how does one "revoke" devices? I assume it involves visiting the Evernote.com website? Where are those settings? Thanks in advance! Link to comment
Level 5* DTLow 5,736 Posted January 24, 2017 Level 5* Share Posted January 24, 2017 2 hours ago, Leftie said: I didn't find that original post, how does one "revoke" devices? I assume it involves visiting the Evernote.com website? Where are those settings? Thanks in advance! User Settings > My Accounts > Devices Before revoking access to a device, you should sync and log out Link to comment
Leftie 0 Posted January 24, 2017 Share Posted January 24, 2017 37 minutes ago, DTLow said: User Settings > My Accounts > Devices Before revoking access to devices, you should sync and log out Thank you for the instructions. I'm sorry to say that revoking device access, closing Evernote on my iPad, restarting the iPad, and opening Evernote gives the same crash-on-launch problem. IO IO, to recover notes I go. Link to comment
Level 5* DTLow 5,736 Posted January 24, 2017 Level 5* Share Posted January 24, 2017 28 minutes ago, Leftie said: opening Evernote gives the same crash-on-launch problem. IO IO, to recover notes I go. Since EN on the iPad is bricked, I would fall back to using the web platform to access my notes Warning: The view is not optimized for the iPad and usually the client software is a better user experience (not today) Link to comment
DidcotBob 1 Posted January 24, 2017 Share Posted January 24, 2017 I tried a reinstall and it made no difference. I get timeouts on synching and can't see my notes. Reduced to using my Windows phone which works fine. The app worked fine as it was and now doesn't at all. *****. Link to comment
jim.g 53 Posted January 24, 2017 Share Posted January 24, 2017 3 minutes ago, DidcotBob said: I tried a reinstall and it made no difference. I get timeouts on synching and can't see my notes. Reduced to using my Windows phone which works fine. The app worked fine as it was and now doesn't at all. *****. So people have apparently had success by revoking access to all their devices as mentioned here: Link to comment
DidcotBob 1 Posted January 24, 2017 Share Posted January 24, 2017 41 minutes ago, jim.g said: So people have apparently had success by revoking access to all their devices as mentioned here: Thanks for the tip, I was updating the iOS as you were replying. That seems to have done the trick (aside from one note that was showing that had been moved to a different Notebook!) . I will remember the revoke devices tip just in case. Link to comment
Harper1 0 Posted January 24, 2017 Share Posted January 24, 2017 I have deleted and downloaded "fresh" copies of Evernote five times now, resetting my IPad and IPhone each time, and still the app crashes upon opening. Clearly, the recommended workaround/fix DOES NOT solve the problem. I am a premium user and I filed a support ticket two days ago but have yet to receive a response. I am willing to try "revoking access," but I can't sync or logout before trying this approach if I can't get into the app in the first place. Is it dangerous to revoke without having synced? Link to comment
Julian7725 0 Posted January 25, 2017 Share Posted January 25, 2017 17 hours ago, DidcotBob said: Thanks for the tip, I was updating the iOS as you were replying. That seems to have done the trick (aside from one note that was showing that had been moved to a different Notebook!) . I will remember the revoke devices tip just in case. I tried this and it did not work. It all depends on the device being used I guess. Link to comment
RL7836 13 Posted January 25, 2017 Share Posted January 25, 2017 22 hours ago, evb said: I am still wondering - as somebody who took part in various beta test of EN for various platforms for new major releases - why EN did not make use of the many EN users who are willing to take part in beta testing. 90% of the problems, hickups, foulups, bugs surely would have turned up in beta testing ... and would have saved us all the shitstorm regarding design (which can be experienced with almost every major update or release but here goes beyond common protests due to the technical deficiencies of the new version 8.0 and 8.0.1 and 8.0.2 and ???). In an attempt to formalize this comment, I've suggested that Evernote actually utilize beta testers >> here: Link to comment
Harper1 0 Posted January 25, 2017 Share Posted January 25, 2017 EN auto updated its app on my IPad yesterday (1-24). I restarted and the app booted as usual, worked fine for about ten minutes, and then reverted to crashing. Back to square one. Still no response to my support ticket. Link to comment
Level 5* DTLow 5,736 Posted January 25, 2017 Level 5* Share Posted January 25, 2017 9 minutes ago, Harper1 said: EN auto updated its app on my IPad yesterday (1-24). I restarted and the app booted as usual, worked fine for about ten minutes, and then reverted to crashing. Back to square one. Still no response to my support ticket. You might want to follow the release discussion posts. I don't think Support staff are participating at this point Link to comment
djstory 0 Posted January 25, 2017 Share Posted January 25, 2017 I have been using Evernote for years and all of the sudden it won't load on my iPhone (iOS 10.2.1). I have restarted phone, updated iOS, updated Evernote. All to no avail. It starts to load, then that window kicks to the background and never loads. Suggestions? Link to comment
markeh 40 Posted January 26, 2017 Share Posted January 26, 2017 Well, a complete delete and re-install did work. But no one should have to do that.... Organizations, like the people in them, have limits. This upgrade is a major fail. I'm still using the last release of the Firefox add-in because the latest one doesn't work. The performance of the PC app is dog-slow, especially when starting up, and hasn't improved for quite a while. Encrypted notes aren't handled correctly on the PC. And then there is the privacy *****-up. Maybe Evernote the company has passed their limit. Time to be absorbed by a company with a more organized management. I would except less innovation for a product that actually works. just a thought..... Link to comment
jefezao 0 Posted January 26, 2017 Share Posted January 26, 2017 Same thing here. Evernote - you have ONE job. Link to comment
Harper1 0 Posted January 27, 2017 Share Posted January 27, 2017 After days of frustration, endlessly searching the forums, and trying every "solution" mentioned, today I got EN to work without crashing by first deleting the app, then restarting the device, downloading EN from the App Store, and signing into EN. At least for me, the sequence of actions turned out to matter. I had been deleting the app, downloading a fresh copy and restarting the device last, rather than deleting, restarting, and only then downloading and booting. Incidentally, following the correct sequence worked on my IPhone the first time I tried it, but I had to do the whole procedure twice with my IPad Air 2. Link to comment
Julian7725 0 Posted January 27, 2017 Share Posted January 27, 2017 Evernote just, today January 26, released a new update. However, the new update did not work. It crashes even faster now. But, I was able to revert back to 7.9. You can follow these instructions http://lifeinlofi.com/2015/12/30/how-to-reinstall-older-versions-of-apps-on-your-iphone-or-ipad/ This will only work if you backup to your computer. I am back to 7.9 after automatic update to 8.0. Link to comment
benkrall 6 Posted January 29, 2017 Share Posted January 29, 2017 On 1/26/2017 at 0:49 PM, markeh said: Maybe Evernote the company has passed their limit. Time to be absorbed by a company with a more organized management. I would except less innovation for a product that actually works Slightly off topic but in my opinion this is 100% accurate. At some point EN's management have decided to focus on "upsells" (work chat, context) and "enterprise," so they can get investment money. I would love to know the revenue breakdown of "enterprise" contracts vs. "pro" subscriptions vs. their investment capital raised ($200+ million). Not that it matters, since I can't imagine any big company client being satisfied with this level of quality control. Many users must be stuck invested in EN's infrastructure, and dreading a transition to another product. My iOS app still does not run. Link to comment
Cito Giulini 1 Posted January 30, 2017 Share Posted January 30, 2017 I started with one note in 2003 until microsoft screwed it up and evernote took it over beautifully, importing all the notes and everything.... i have been premium user since 09....now what? my whole life (music business, dog kennel business, and IT business) depends on evernote. its my CRM, time tracking, project management, GTD, creativity notepad and lyrics sheet, and of course my shopping list. Once again, corporate takeovers ***** up my day to day life... This is drastic. Looks like going back to text files on the mac with the mac tagging system and icloud... or box.com... I should have developed my own data organizing system years ago... but the convenience of having it on iphone and ipad at all times kept me from doing that... thanks evernote... I will take a couple of days off and see what happens, and maybe I can thank you for a non paid two day vacation if you fix it... or I have a complete meltdown ... charge more per month if you have to, but don't do this.... WTF? Link to comment
Level 5* DTLow 5,736 Posted January 30, 2017 Level 5* Share Posted January 30, 2017 12 hours ago, Cito Giulini said: Looks like going back to text files on the mac with the mac tagging system and icloud That's what I'm using as backup - exported notes in html format to an iCloud folder; accessible from my Mac and iPad I don't use the tagging but I append the metadata to the note contents so it's available for search. I also store the metadata in a spreadsheet; my version of a database I haven't figured out a replacement for the Evernote editor Link to comment
HeyMalc 29 Posted January 31, 2017 Share Posted January 31, 2017 EN started crashing on my iPhone 7 Plus the other day. Now it crashes every time. Restarted phone - same result. I deleted the app and reinstalled. Opened app OK, created a note, hung for 30 seconds then crashed. Hmmh. I'm feeling I want to downgrade. Malc Link to comment
Frank Blome 12 Posted January 31, 2017 Share Posted January 31, 2017 Any news on this @ evernote folks? I am running EN 8.0.3 on my iPhone 7 with iOS 10.2.1 and my EN crashes constantly after startup. I can not uninstall my app as it contains unsynced contents which I don't want to loose. I tried rebooting my phone, but without any luck. I need help! Link to comment
odjag 0 Posted January 31, 2017 Share Posted January 31, 2017 I have the app on my iphone and mac. My recorded notes wouldn't sync to my mac so I just had them on my iphone. The app was crashing on my phone so I reinstalled and lost every single one of my recorded notes. Get your ***** together, Evernote. Link to comment
Level 5* DTLow 5,736 Posted January 31, 2017 Level 5* Share Posted January 31, 2017 3 hours ago, odjag said: I reinstalled and lost every single one of my recorded notes. mmm, deleting the Evernote app causes your unsynced notes to be deleted; good to know Link to comment
Level 5* CalS 5,280 Posted January 31, 2017 Level 5* Share Posted January 31, 2017 24 minutes ago, DTLow said: mmm, deleting the Evernote app causes your unsynced notes to be deleted; good to know Unfortunately, not a shocking turn of events.... Link to comment
Leftie 0 Posted February 1, 2017 Share Posted February 1, 2017 3 hours ago, DTLow said: mmm, deleting the Evernote app causes your unsynced notes to be deleted; good to know Here's how I made sure I didn't lose anything: 1) I opened my Evernote account in a browser window, verified my files were there. 2) I installed Evernote, and logged into my account on a separate i-device (in this case my iPhone 5) 3) I deleted Evernote from my problem i-device (my iPad) 4) i reinstalled Evernote on my iPad. My rationale was that as long as the account existed and was open in other places, that the content would be preserved. Logical or not, it worked in my case. I had no unsync'ed notes so I cannot verify that aspect. Link to comment
Level 5* DTLow 5,736 Posted February 1, 2017 Level 5* Share Posted February 1, 2017 4 hours ago, Leftie said: Here's how I made sure I didn't lose anything: 1) I opened my Evernote account in a browser window, verified my files were there. The problem is the notes are not syncing - the only place they exist is on the device If this was the Mac, I could do something to save the note data On the iPhone, I know of no way to save the note data without Evernote if it won't sync If you can launch the app, you could mail the notes Link to comment
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