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amanda_h

Chrome Evernote Web Clipper Not Loading Notebooks in Safari and Chrome Browsers

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Hi y'all,

Our development team is currently investigating an issue where the notebooks list is not loading within the Evernote Web Clipper in Safari and Chrome. If you're experiencing this issue, please submit a support request with the following information:

If this is occurring in Safari:

 

  •  Send the activity logs from the Web Clipper:

1. Open Safari and click the Evernote Web Clipper icon in the toolbar
2. Select Options
3. Scroll down to Error logs and click View Logs
4. Copy/Paste the log information into a text file
5. Attach the text file in your ticket submission

If this is occurring in Chrome:

  • Send the complex log from the Developer Console:

1. In Chrome, enter chrome://extensions/ in the address bar
2. Enable Developer mode
3. Find Evernote Clipper
4. Click on the link background.html
5. Open the Console tab in the newly opened window
6. In the main browser, try to open the Clipper and load notebooks.
7. Return to background.html window and send us the Console contents in your ticket submission

Thank you for your patience while our Technical Support Team and development team work together to help get this resolved.

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Im not seeing a lot of my notebooks in Safari web clipper - I have evernote for business and I use stacks and quite a lot of notebooks. Here is the log file attached.

evernote-log.rtf

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I'm looking forward to seeing this fixed. I'm a Google Chrome power user and for now I have to keep a Mozilla Firefox browser open for the times I have to web clip something. That is when I want to web clip, I copy the URL page from Chrome, paste in Firefox, then Evernote Web Clip it. There's the work around if you need it. 

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On 1/17/2017 at 6:40 AM, Sarad4 said:

still not working in Safari

Try to uninstall it from Safari, quit and restart Safari, re-install the Evernote Web Clipper. That might do the trick. It's what tech support suggested I do and it worked (mind you on Google Chrome). 

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There is no option to do anything when clicking on the icon in the Safari toolbar, so there is no way to access Activity Logs.

On clicking the toolbar button Safari attempts to connect to evernote.com, but all that appears is the message, "You must sign in using the Clip To Evernote toolbar button ..." This is Safari 10.0.3 using Sierra 10.12.2.

I've tried all the standard stuff (uninstall, reinstall, restart, reset, etc.); nothing works. It hasn't been working now for a considerable time.

 

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I'm using Sierra 10.12.2 and Safari 10.0.2 - the only thing the Web Clipper extension is doing is pointing to its login page where it indicates a successful login.

It's working fine in Firefox.

_Chrome__Evernote_Web_Clipper_Not_Loading_Notebooks_in_Safari_and_Chrome_Browsers_-_Web_Clipper_Help_-_Evernote_User_Forum.jpg

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Any progress on this for either browser? All support tells me is that you are aware of the issue, but this is significantly impeding the way I use Evernote. Some sort of update would be appreciated. 

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ONLY on my MOBILE DEVICES. 

I recently began a huge migration of notes to fewer notebooks.  I am having to do it in DESKTOP client cause you cant SELECT ALL in the web client. 

Anyway, NONE of the EVERNOTE CLIPPER clients on ANY MOBILE device shows the NEW notebooks.  And these notebooks are at the TOP of the list. 

They were created TWO weeks ago.  I have the problem on iPad, iPhone and all devices are uptodate as is the evernote client on the devices. 

Problem is in SAFARI and CHROME on the devices. 

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Not sure if this is the same topic but Web clipper isn't working in Safari and in Chrome I can't find the notebook it says it's going to be saved in.  

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This issue is occurring again. Evernote clipper is becoming an anti-productive tool, I have to copy-paste every page I want to save, to Firefox. Please fix this. The Chrome clipper is COMPLETELY USELESS in the meanwhile. Thanks.

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