Eddy P 0 Posted January 5, 2017 Share Posted January 5, 2017 Make it possible to report bugs The bug: lost content Many time now when I have been working on larger documents I have lost content. This was ok because 2 copies of the document somehow appeared, one would have the right content in. But this no longer happens and so valuable content gets lot. I would like to be able to report this, but don't know how. I have just lost several hours worth of work and am not happy. This happens on such a regular basis, it is a bug. Link to comment
Level 5* DTLow 5,736 Posted January 5, 2017 Level 5* Share Posted January 5, 2017 Two methods for contacting Evernote support are Contact Evernote Support Twitter @evernotehelps I am not experiencing lost content, but would recover from my personal backups or Evernote's Note History backup feature Not sure about the "2 copies" appearing; could this be sync conflict notices? Link to comment
aelberg 0 Posted June 6, 2017 Share Posted June 6, 2017 The Contact Evernote Support link takes me to a form. At the end of the forms appears the notice below, with no option to submit a ticket. Applying the Activity log link has a circular reference ending in the same place. So, how can I submit a bug? Please submit a ticket and provide as much information as possible so we can diagnose the problem. For example: Steps to reproduce Screen recording or screenshots Device & operating system Activity log Link to comment
Level 5* DTLow 5,736 Posted June 7, 2017 Level 5* Share Posted June 7, 2017 On 2017-06-06 at 1:04 AM, aelberg said: So, how can I submit a bug? Paid Accounts Contact Evernote Support All Accounts Twitter @evernotehelps Also, this forum is monitored by Evernote. You can post bug details here Link to comment
gjbrns 0 Posted September 14, 2017 Share Posted September 14, 2017 Twitter @evernotehelps doesn't work. i can't find anyway of contacting evernote. i suddenly have strange lines of symbols appearing in my notes. i am not sure whether they have erased notes or not. any help gratefully received . gjbrns@yahoo.com.au Link to comment
funkygrrl 3 Posted April 30, 2018 Share Posted April 30, 2018 I've thought about buying paid evernote, but if they have zero interest in allowing users to submit bugs, then I might not. Might be time to look at alternatives. Link to comment
Level 5* jefito 5,589 Posted April 30, 2018 Level 5* Share Posted April 30, 2018 10 minutes ago, funkygrrl said: if they have zero interest in allowing users to submit bugs Since when is this true? There are a number of ways that users can report bugs: On 6/7/2017 at 9:20 AM, DTLow said: Paid Accounts Contact Evernote Support All Accounts Twitter @evernotehelps Also, this forum is monitored by Evernote. You can post bug details here Link to comment
funkygrrl 3 Posted April 30, 2018 Share Posted April 30, 2018 Thanks, I found this thread by Googling it. Unfortunately, Google didn't direct me to the part of the forums for reporting tech problems. Not EN's fault. Link to comment
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