IvoS 0 Posted December 27, 2016 Sometime last week (but unfortunately I can’t pinpoint it exactly) Evernote stopped synchronizing on my Windows 7 installation. The synchronization works fine between the Evernote website and both my Android installations and I can see all my notes in all these installations, but the Windows installation fails to synchronize most notes with this type of error: 17:46:57 [2632] 85% Submitting a batch of 725 note calls, size=5.0 MB 17:46:57 [2632] 85% * retrieving note content for batched note {A6A45240-0473-4796-9E62-F033B6554C32} 17:46:57 [2632] 85% HTTP request failed, code: 503, error: Service Unavailable 17:46:57 [3480] 85% Submitting 250 notes for writing 17:46:57 [3480] 85% Waiting for 1 base writer tasks 17:46:57 [3192] 85% Writing 250 notes 17:46:57 [4144] 85% Connecting account 17:46:57 [4144] 85% Waiting for 15 sync tasks 17:46:58 [1256] Client synchronization finished, status: failed 17:46:58 [1256] * elapsed time: 2m 15s 17:46:58 [1256] * 1130 items received I have already re-installed Evernote (several times…), and even upgraded to Evernote for Windows 6.5.1.3988 (303988) Prerelease. (Client info: Evernote Windows/303988 (en-US, DDL); Windows/6.1.7601 Service Pack 1 (Win64)) In both situations (official version and prerelease version) I tried to see if I could force a complete full download of all files by each time creating a new (empty) installation and then synchronize with the server, but whatever I try I keep on getting the above type of error message. I have also already deleted the trash on all installation types (online, Android, Windows) but nothing changed: same error. The HTTP error message is strange: it says “Service Unavailable” but I tested to see whether other applications (like IE and Firefox) had that problem as well at the same time, but HTTP worked fine for those applications. I checked the Evernote server status at such times as well, but again: nothing noticeable. I can keep on creating the synchronization problem, it has been baffling me now for several days. Does anybody have any ideas what might cause this and how to check other probable causes? For instance, if the problem comes down to a specific note, how can I see which note might be causing the trouble? Share this post Link to post
3k47 11 Posted December 27, 2016 I have submitted a support ticket and am waiting for a response on the same issue. I haven't been able to get any of my windows clients to sync. Share this post Link to post
gazumped 6,923 Posted December 28, 2016 Hi. If you have a 'sync' icon on your desktop with a red "!" to show a non-sync, try holding Ctrl and clicking on the icon. The display may show you which note(s) is/ are causing the problem. Also see How to troubleshoot syncing issues Share this post Link to post
3k47 11 Posted December 28, 2016 Ctrl-click yields no notes. Support got back to me and it sounds like many people are having this problem. They are advising me to use the web client until they can track down the issue. Share this post Link to post
IvoS 0 Posted December 28, 2016 Didn’t know that trick with CTRL+[Sync. button], but unfortunately it's the same here: whether I go through all notes at once or individual notebooks I always get the message “No matching notes found”. Share this post Link to post
Sergio F. 0 Posted December 28, 2016 Same problem for me. I submitted a request via twitter and they said to try and reinstall. Obviously it didn't work. "Glad" to see I'm not alone, anyway. Share this post Link to post
gazumped 6,923 Posted December 28, 2016 There seem to be occasional problems with access outside Europe and the US - what countries are you guys trying to connect from? Share this post Link to post
Shawn Padgett 0 Posted December 28, 2016 Having the same issue in the US. OS: Windows 10, fully updated Evernote: 6.4.2.3788 Syncing works fine on the Android app. Share this post Link to post
Fred S. 1 Posted December 28, 2016 I'm in California, within 20 miles of Evernote HQ. I can't sync on a Windows 7 and a Windows 10 system. Network connectivity seems fine, gmail and everything else on the web that I've tried works great. Ctrl-click on the Sync icon gives "No matching notes found" on both systems. Share this post Link to post
Austin G 294 Posted December 28, 2016 Thank you all for the reports. Our teams are investigating this "HTTP request failed, code: 503, error: Service Unavailable" now. Please try these steps to resolve the issue: 1. Press the ctrl key and click the Help option from the File menu 2. Uncheck the "Enable HTTP Request Batching" option 3. Select File>Exit 4. Reopen Evernote and select the sync icon If the issue continues, please submit a support ticket and reference this post. Until this is fixed, please use Evernote Web. Thank you all for your patience. 1 Share this post Link to post
Fred S. 1 Posted December 28, 2016 Thanks, Austin! The steps you suggested work fine, and syncing now works on both my systems. 1 Share this post Link to post
Austin G 294 Posted December 28, 2016 @Fred S. You're welcome. Thanks for the confirmation. Share this post Link to post
IvoS 0 Posted December 29, 2016 In my case this also works, all notes seem to have synchronized. Share this post Link to post
Austin G 294 Posted December 29, 2016 @IvoS That's good to hear. Thanks for the confirmation. @3k47, @Shawn Padgett, @Sergio F., Let us know if Evernote for Windows Desktop is still not syncing. Share this post Link to post
3k47 11 Posted December 29, 2016 Austin, received a response from support. Whatever you guys seemed to do on the back end appears to have worked. Two out of three Windows Clients are working so far, and I will be checking the other shortly. Thanks for the help! Share this post Link to post