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Evernote is ripping me off and wont respond to tickets

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Three weeks ago I accidentally upgraded one of my accounts to premium.  I immediately had a chat with customer support and they said they would cancel the order and refund my money.  Ever since then I have not seen a refund nor a downgrade to basic.

We all know getting help from Evernote is almost impossible but I want my money back!

Can anybody tell me how to actually talk to a human being.  Am I missing something?  I can't even find the chat area in support anymore.

This almost has me switching to OneNote, almost.  Few things bother me more than using MS software so for now I will keep trying.

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Hi @umhlabelo - I'm showing your account has been refunded and one of my coworkers responded to your ticket yesterday confirming this.

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