davecan 4 Posted October 19, 2016 Share Posted October 19, 2016 Hi all, not sure if this is the correct place to post this, if not please let me know. Is there a known issue with the notebook list in the web interface when using Chrome? I checked google but couldn't find anything other than references to issues with the web clipper. I've experienced a bizarre problem for several months now (can't recall when it started but it's been quite a while) and it has caused me to really cut back on using Evernote. In fact I dropped my premium subscription entirely because I found myself not using it very much as a result. Which is a shame because I like the product. Basically what is happening is when I scroll down in the notebooks list the list will suddenly jump up and the bottom part of the list will fill with whitespace. As I scroll up and down the visible part of the list gets smaller and the whitespace gets larger. Here is a recording showing the behavior: http://recordit.co/0EdyFXlH74 This behavior occurs only in the notebook list -- the notes list and tags list both work normally. Only the notebooks list is affected. This is using Chrome 53.0.2785.143 m on Windows 10 Home, but I'm pretty sure it was happening on Windows 8.1 before that since I didn't upgrade until late July. This behavior happens even when all extensions are disabled.This behavior does not occur in the Edge browser or in Internet Explorer. Has anyone else experienced this? Any ideas what is happening? Link to comment
Level 5* gazumped 11,664 Posted October 20, 2016 Level 5* Share Posted October 20, 2016 Hi. Have you tried clearing the history and cache in Chrome? (Beware that this means you'll lose any saved logins / browsing history and have to enter them all over again when necessary.) - Can't think of any reason why this odd scrolling issue should affect only one panel of the display. Alternatively, if you're on the 'new' version of Evernote Web and have the option in Settings to roll back to the old display, do you have the same problem there? Otherwise I can only suggest you contact support directly if you can, or message them on Twitter Link to comment
jascott 0 Posted January 21, 2017 Share Posted January 21, 2017 I have the same problem. Don't know whether it's an Evernote problem or a Chrome problem. Since it started several months ago, it gets fixed and then unfixed. Link to comment
BrianSt 10 Posted January 27, 2017 Share Posted January 27, 2017 I began experiencing the same problem in my Chrome browser just this morning. The behavior began after I updated Chrome to Version 56. I am not seeing this issue in my Firefox browser. Link to comment
Bane_The_Srbn 27 Posted January 27, 2017 Share Posted January 27, 2017 I have the same problem as well after the update of Chrome and also in Firefox it works fine. Link to comment
salvo200 0 Posted January 28, 2017 Share Posted January 28, 2017 I'm having the same issue atm, while using chrome. Link to comment
davecan 4 Posted January 28, 2017 Author Share Posted January 28, 2017 I'm just going to confirm that I'm still having this behavior. It's been happening consistently for more than three months since I first reported it, but I first noticed it happening as far back as last spring or even earlier. Several have experienced the bug here, and I'm sure others are experiencing it but not reporting it. How many just stop using the product because it continues to have a crippling bug for going on a year now? This does not inspire confidence in the product over the long term. Link to comment
Level 5* gazumped 11,664 Posted January 29, 2017 Level 5* Share Posted January 29, 2017 Does everyone report the issue to support when it occurs? A growing number of support requests is a good way to put pressure on a company to fix an issue - and until the receive a volume of reports, they may even write off something they can't recreate in the tech lab as 'user error'. Plus lots of reports means they have lots of instances where they can maybe spot the cause of an issue. Link to comment
Michael Flower 3 Posted January 29, 2017 Share Posted January 29, 2017 Me, too. Don't see the full list of my notebooks. And if I try searching for a particular notebook, nothing happens. Something is definitely amiss and needs to be fixed soon. Link to comment
BrianSt 10 Posted January 30, 2017 Share Posted January 30, 2017 On 1/28/2017 at 4:24 PM, gazumped said: Does everyone report the issue to support when it occurs? A growing number of support requests is a good way to put pressure on a company to fix an issue - and until the receive a volume of reports, they may even write off something they can't recreate in the tech lab as 'user error'. Plus lots of reports means they have lots of instances where they can maybe spot the cause of an issue. I did indeed report the issue to support but have not received any kind of response from them yet. Since more and more users are referencing this problem in the help forums, it doesn't seem like this is an isolated issue. Hopefully a fix will be forthcoming soon. 1 Link to comment
Michael Flower 3 Posted January 30, 2017 Share Posted January 30, 2017 I submitted a support ticket yesterday and received a prompt and encouraging response; here is part of it: "This is a problem we are aware of and our development team has been working on a solution that will be included in our next software update for Web Clipper. We don't have an ETA when the update will be available as the public release is still being worked on, however, we are finding that this problem is resolved in our testing versions on our end." In the meantime I am simply using Safari when necessary or going to the Evernote app on my Mac. Which is my way of saying, the bug is little more than an annoyance for me; it's gnat size! Link to comment
amateurexpert 0 Posted January 30, 2017 Share Posted January 30, 2017 I have this problem too, the same experience as the OP. I am using Chrome 56, and it's good to know there are a couple of workarounds either using a different browser, or via shortcuts. Another workaround is to use a cloud sync service to copy the notes and notebooks to another service, and access the data that way. For my part I'm unable to raise a support ticket, as this is only an option for paid users. Link to comment
JohnLongney 83 Posted January 31, 2017 Share Posted January 31, 2017 12 hours ago, Michael Flower said: I submitted a support ticket yesterday and received a prompt and encouraging response; here is part of it: "This is a problem we are aware of and our development team has been working on a solution that will be included in our next software update for Web Clipper. We don't have an ETA when the update will be available as the public release is still being worked on, however, we are finding that this problem is resolved in our testing versions on our end." In the meantime I am simply using Safari when necessary or going to the Dropbox app on my Mac. Which is my way of saying, the bug is little more than an annoyance for me; it's gnat size! A 'decent' company would come forward and inform their customers of any issues they are aware of! ETA? meaning expected time of arrival? Can't they just call it release date? Link to comment
erigobeli 0 Posted October 3, 2019 Share Posted October 3, 2019 2019/10 and I have the same issue in Classic Evernote version. Sorry, but the classic version is the best version of Evernote (more fast, more intuitive...). Link to comment
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