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A recent tech support request to Evernote resulted in the usual tech support result: failure to explain the problem and failure to fix it. Then I was surprised to find a charge on my credit card for subscription renewal, even though no message (email) had been sent reminding me of the upcoming renewal. Given that Evernote emails me regularly about every other ***** thing, I expected a 'Heads up! We're going to renew your subscription in 30 days' would have been within the realm of possibility. But I guess this way the users don't have the opportunity to reconsider whether they are getting their money's worth and cancel or downgrade. Then when trying to provide feedback about all of that, I was reminded about how f****d up Evernote's website is. Wouldn't it be easier to just say "Customers, ***** YOU!' instead of requiring us to go though so much effort just to provide feedback.
