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Found 16 results

  1. I cannot stop Evernote from starting up!! I installed Evernote on my Mac a while ago but never got into it - I thought I had unistalled it by dragging the application into the trash but it still starts up every time the Mac restarts. It is NOT listed as an installed program, it is NOT in the startup folder, I cannot find any application files but still it starts up.I've tried everything I know so can someone suggest what I can try please? I'm running Sierra - latest version on a 2011 iMac 27". Thanks Johnnymag
  2. I'm having trouble updating Evernote in Windows 7. I have version 5.0.2.1392 (269392). If I try to upgrade (to version 5.9.1), the installer gives me the following error: "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path toa folder containing the installation package "Evernote.msi" in the box below." I have verified the location of the msi file (it's in C:\Users\[username]\AppData\Local\Temp. If I hit OK, I get the following: "The file... is not a valid installation package for Evernote v. 5.0.2. Try to find the installation package "Evernote.msi" in a folder from which you can install Evernote v. 5.0.2." It seems like it's trying to find the original installation package for version 5.0.2, but I don't know how to get that. The tough part is that I get the same exact error if I try to uninstall Evernote using both the Control Panel, and the Revo Uninstaller. Any thoughts?
  3. I want to completely wipe Evernote from my Mac, but, I am unable to get rid of two visible components in Location Services for the latest version of Mac OS X. "Evernote" and "EvernoteHelper" remain somewhere deeply rooted in my computer. I followed all removal directions from Evernote. See attached screenshots. It seems this is also an issue for other people. I would greatly appreciate someone's help. :-)
  4. I am trying to uninstall Evernote v. 6.0.6 from my gaming PC since I now have a work laptop, but every time I try, it gives me an error with the following message: "Could not delete key \Software\Classes\CLSID\{B58F31CA-DF43-4BEF-B800-E0B0F99CFF84}\Programmable. Verify that you have sufficient access to that key, or contact your support personnel" I am logged into an administrator account running Windows 10 Pro, and using "Uninstall or Change a Program" via the control panel to uninstall. The error window is attached Thanks for any replies AHT
  5. I have a new MacBook Pro on which I have transferred everything from an old Mac, including Evernote. How do I safely delete Evernote and data from the old Mac? Is it just a matter of deleting the application? What about the data? I don't want to accidentally delete files and have it sync things into oblivion as it syncs things up. Instructions please?
  6. How to Completely Remove and Reinstall EN Mac Rev 7.2.1: 2018-04-09 16:59 GMT-0500 This question seems to come up a lot recently, and since I could not find a good, official document on it, I put together this set of instructions about a month ago. I thought I'd publish it here where it is easy for all to see and reference. If you find any errors, omissions, or have any concerns about this process, please post below. If urgent, feel free to PM me. Procedure for Full Removal/Reinstall Do a full sync, UNLESS you do not want the EN Cloud Notes to update your local Mac version. Export to ENEX files* any Local NBs and unsync’d Notes that you may have Backup (Optional) and Completely Uninstall EN Mac App and data (click this link to see details) Download the version of EN Mac you want to install Re-download even if you previously have downloaded it For the latest version, from the Evernote.com web site Ver 6.11.1 Build 455059 (recommended) Ver 6.9.2 Build 454158 (download from FileHippo.com; you may need to refresh the page several times) Install the EN Mac version you downloaded Allow it to sync (download in this case) all of your Notes from the EN Cloud. Import the ENEX files, if any, (from Step #2) into this new install * When you export Notes to ENEX, it will break all links to these notes, and the following metadata is lost: Notebook, Stack, Tag hierarchy. ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Switch to Direct Download Version (Revised Fri, Dec 12, 2014) IF you just want to switch from the Mac App Store version to the Direct Download version, in most cases it is just a simple as downloading/installing the Direct Download version, and the Evernote installer will do the switch/conversion for you. If you are having problems with the AppStore version, this is highly recommended. For more info see these posts by Evernote employees Automatic Conversion from AppStore to DirectDL, Jackolicious, May 13, 2013 Switching from AppStore to DirectDL, SoftwareMarcus, Dec 12, 2014 NOTE: Switching back to AppStore is complicated IF you have Local Notebooks. –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– I have been unable to find any official Evernote documentation that provides the full, complete instructions for this, including dealing with Local NBs. REFERENCES: How do I uninstall and reinstall Evernote?, EN KB Troubleshooting Evernote installation, EN KB Evernote is crashing - what do I do?, EN KB I reset my password but don't see any notes in my account, EN KB Export, archive, and import Evernote notes, EN KB How to Change from the Appstore to the Direct Download Version of Evernote, Chris Mayo Uninstalling Applications in Mac OS X, MacRumors Guides Switch from Mac App Store to Direct Download Version, post by EN Employee Jackolicious Process for Switching to DirectDL, & Location of Remnant Files, SoftwareMarcus, Dec 12, 2014 _______________________________________________________________ Revisions: Rev 1: Added link to Ver 5.7.2 Rev 2: Added Ref #6. Rev 3: Added Ref #7, and links for release notices. Rev4: Added Switch to Direct D/L Procedure. Rev 5: Added links to Switch to DirectDL section. Rev 6: Added links for Ver 6.0.11 Rev 7: Added links for Ver 6.0.13 Rev 7.1: Changed Ver 6.0.13 D/L link to CNET to get the DMG version. Rev 7.2: Add link for Ver 6.9.2, and remove old links.
  7. Finder, Applications, trash Skitch.app Finder, Pictures, trash the Skitch folder Finder, Home, Library, Application Support, trash the Skitch folder Finder, Home, Library, Preferences, trash com.skitch.skitch.history and com.skitch.skitch.plist Empty the trash and restart
  8. I have been having problems with my Evernote and am getting nowhere with tech support, so I'm hoping somebody here has some insight. My Evernote wouldn't allow me to update the program on my computer, but I didn't worry about it until I noticed that nothing was syncing to my computer from my other devices. I contacted tech support, who ran me through a bunch of stuff that didn't work and eventually had me install Revo to "thoroughly" uninstall the program. I used this, and then they had me try to reinstall...wouldn't work. They then sent me this: "Please this file in the following path on your system: C:\Users\[uSERNAME]\AppData\Local\Temp Please replae [uSERNAME] with your windows user many (without the [ ] brackets) Once it is on the directory, you can double click it to start the installer." Tried this (even with all the typos) and it doesn't work. I continue getting the following error messages: "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again or enter an alternate path to a folder containing the installation package "Evernote.msi" in the box below." When I try to continue I receive this message: "The file is not a valid installatin package for the product. Try to find the installation package 'Evernote.msi' in a folder from which you can install it." Then it tells me: "The older version of Evernote cannot be removed. Contact your tech support group." Finally, it tells me: "(./Bootstrapper.cpp:915) 0x643: Fatal error during installation." I can't figure this out. Any help is appreciated. I've looked around at some of the other troubleshooting posts, specifically this one: https://discussion.evernote.com/topic/36401-windows-error-code-2732-workarounds/ I've tried the Ultimate Fix, and it doesn't work. I can't continue with the other fixes because C:\Program Files (x86)\Evernote\Evernote doesn't seem to exist on my computer as I've deleted everything related to Evernote. So I'm just kind of stuck in limbo, where I have uninstalled everything, but can't install it back. Any help is appreciated!
  9. Anyone had this issue? its driving me nuts. On my macbook (retina 2014) I have had to install Skitch like 8 times because it keeps vaporizing on me. Its the weirdest thing. I install it, it works great for about 2-3 months, then one day its gone. Not in my applications folder and a search turns up nothing. Which I find the craziest part because even after a full uninstall you will always find random trash files or something. But there is ZERO trace of it anywhere. The only evidence that remains is in my dock, there is a "?" icon where skitch used to be, and a label that says "skitch. I use boot camp, and on my windows side, skitch works perfect. thanks in advance
  10. I tried to install the new update (5.4), and kept getting an error message. I then tried to uninstall the previous version, but now I keep getting an error saying "Evernote was already installed by another user. Only one per user installation is supported. An administrator can install EN after the per user installation is removed." Using windows 7. Please help!!
  11. Windows版Ver.5.4.0.3698 (271698) Public を使用しています。 intitleを用いた検索がうまく行かないので、1度アンインストールし、再度インストールしようと思いました。 しかし、アンインストールの際に、エラー2053およびエラー2502と表示され、アンインストールが出来ません。 再インストールで検索の異常が解決するかはわかりませんが、アンインストール出来ないのは気持ちが悪いというか、システムにとっても好ましい状態では無いと思います。 解決策をご教授いただければ幸いです。よろしくお願いします。
  12. I've been having issues with the webclipper in FFv21 and I tried to uninstall it. The uninstall doesn't seem to have worked since it's "stuck" and still says Evernote has been removed, and never actually clears it out (even after a dozen restarts of Firefox), and there are a number of Evernote named files/folders in my FF profile that remain, so I don't think the uninstall of the addon did much of any actual removal. (see screenshot #1) I tried re-installing the addon, and it downloads OK, but fails when installing saying "Firefox can not modify the file needed" (see screenshot #2) I'm pretty savy, and would tackle manually uninstalling if I knew what files & wher to rip it out of the profile. Any help? I can post any debug logs or additional infor you want, just let me know what you need!
  13. I have Adobe Acrobat Pro XI (11.0.03) installed. Clipping pdf files with the Evernote Web Clipper was going fine... Right up until I decided to disable the Acrobat Pro pdf plug-ins for Safari (so that pdf files in Safari would open in the browser's default, not Acrobat Reader). I followed the instructions on the Adobe site here: http://helpx.adobe.com/acrobat/using/display-pdf-browser-acrobat-xi.html Now, however, I get an error when trying to use the Evernote Clipper, telling me to try reloading the page. When I reenable the Adobe plugins in Safari (by putting them back in the Internet Plug-ins folder in Library, by reversing above instructions), the Evernote Clipper works again. Disable it again—same problem. I've tried uninstalling the Web Clipper, and also tried closing Safari and restarting the machine before each step of changing the plugins—none of that makes any difference. Anyone have any ideas? I'd love to use Acrobat, Safari's preview of pdf's, and Evernote Web Clipper all together—and everything but the Web Clipper works fine. Thanks in advance for any help or suggestions. W.
  14. Since installing Web Clipper for mac, my mac is as slow as a snail. How do I uninstall Web Clipper? How do I uninstall Evernote?
  15. I am NEW to the Mac world (PC user for years) and I wanted to un-install the Evernote app after I saw that it downloaded all of my notebooks. I'd rather just stick with the cloud version. Where are the Notebook files/data stored on the Mac -- and how can I get to them to delete? Thanks in advance,
  16. Hi, Please HELP! How to uninstall EVERNOTE from my iMac? I need to uninstall the browse add-on as well, and everything which might run in the background. Thanks.
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