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Found 35 results

  1. I recently opened my Evernote, and my evernote shows that I have 6 notes in one of the notebook folders. However when i click on the folder it only shows one note and not the list of notes in the folder. What am I doing wrong?! Many thanks. Phill
  2. This is a crazy problem for an app that's only job is to save notebooks, but the iOS version of Evernote that I'm using just isn't saving my stuff. I open the app, type something in one of my notes, then push the home button and go into another app, and when I come back to Evernote, the stuff I wrote is gone. Or I simply go back to the Evernote main screen and then tap back into my note and the stuff I just wrote isn't there. The only solution I've found so far is to copy whatever I've written, close out of the note, and then open it again; if whatever I just wrote wasn't saved I paste it back in, close the note again, open it again, and repeat this process until the changes are saved. I have no idea why Evernote decides to save the changes--all I know is that it successfully saves my changes less than half of the time, which is, needless to say, incredibly annoying. Any ideas?
  3. Hi there, If you’re experiencing syncing issues with Evernote for Android, please see the following steps you can take to try and troubleshoot the issue, and hopefully fix it yourself: Check Evernote's status blog- Each week, the Evernote servers are updated with new versions of the various software components that power the service. During this time, the service can be slow or even intermittently unavailable. Check status.evernote.com to ensure that there isn't a server-side problem causing your sync error. Evernote Basic - If you have Evernote Basic, verify that you don't have more than two devices associated with your account in your account settings. Make sure you’re on the most current version of Evernote for Android. If you are not, please update (DO NOT reinstall) to the current version via the Play Store and retry syncing. Check your Evernote 'Trash' for any notes/items that you wish to keep. If there aren’t any notes you would like to keep, empty your Evernote Trash and retry syncing. (The Evernote ‘Trash’ is the third to last item listed on the bottom of the left-hand side bar) Try updating, and/or temporarily disabling, any security software or VPN that could cause internet connectivity issues and see if sync then works If this doesn’t work, see if there are any specific notes that are causing the syncing issue: With Evernote open, pull down on the screen to force a sync. It will fail, but this will put fresh data in the activity log. Tap on the ’three dot’ icon in the upper right hand corner of the screen to open the ‘Settings' menu. From the ’Settings’ menu, scroll to to the bottom and tap on Support > Send Activity Log Send the activity log to an email address you own Open the log file using an app like MS Word, Notepad, or Apple Notes and do a word search for Error, Failed, and/or Exception If you see the titles of one of your notes listed next to Error, Failed, and/or Exception, try copying the content of that note to a different location like, and then delete that note and empty it from the trash. (Repeat this process each note title you see) Retry syncing If you’re still experiencing sync issues, execute the following steps to rebuild the database on your Android device by reinstalling it. DISCLAIMER: (Be sure to execute the following steps exactly as they are listed. Improperly following the reinstall steps may cause irreparable damage and the loss of some of your notes/notebooks. If you do not feel comfortable proceeding with reinstalling Evernote on your Android Device, or need more assistance, stop here and open a support ticket or reach out to Shane D. via DM.) To reinstall Evernote for Android follow these steps: Before reinstalling Evernote for Android, make sure to copy the contents of any unsynced notes somewhere outside of the Evernote app. Any unsynced notes (notes marked by red corners) and photos are deleted when you reinstall the app. To save any unsynced photos to your Gallery, tap the options menu (three dots) and select Save to Downloads. If you're an advanced user and have many unsynced notes, let me know and I'll provide more instructions on how to save these. Then follow these steps: 1. Open the Play Store 2. Search for Evernote, choose it, then tap Uninstall 3. Restart your Android device 4. Download Evernote from the Play Store Hopefully, these steps helped you to fix any syncing issues you’ve been encountering. However, If none of these suggestions help, please see these best practices for opening a support ticket, and then contact us. If you'd like to open a ticket immediately, it's helpful to include the following in your ticket submission:  A copy of your activity log A description of what is happening What version of Evernote you are using Which device your notes are not showing up on A list of all the steps you took before you contacted Evernote Support
  4. Evernote for windows won't sync for the last 2 weeks. I've tried everything I could find to solve the issue but nothing helped. Updated to the latest version if it makes a difference. I'm using Windows 7 and I keep getting the exclamation mark on "sync". Never happened before. Any ideas on how to solve this? I tried logging in and out on all of my devices, uninstalling and reinstalling etc. Any help is greatly appreciated, thanks for taking your time to read this.
  5. So I'm a songwriter and I use Evernote to write. I have a bunch of sections of notes to stay organized, and I just lost a VERY large amount of lyrics I've written. Basically picture I have Note 1 Title with Note 1 Contents and Note 2 Title with Note 2 Contents. Literally out of nowhere, AS I WAS WRITING, I switched to Google Chrome and when I went back to Evernote I had Note 1 Title with Note 1 Contents and Note 2 Title with Note 1 Contents. Basically it replaced Note 2's contents with Note 1's, so now I have two note sections with the same exact notes but the original titles, as if I deleted then copy+pasted. Anyone have this problem? I want to revert back to before it made this change but I feel like I need Evernote Premium to do that and I don't have it. Is there a way the devs could go into their server and revert my notes back?
  6. Hey, I've been an Evernote user for years, after not using it for about 6 months I'm back to evernote web. Right now I'm running into a situation where on my PC, in chrome, I can log into evernote... see the snippets of my notes, but the note portion shows a blank screen. On my laptop, in chrome, I can view everything just fine? ** On my PC evernote desktop app works fine Anyone experience this before? So strange Cheers,
  7. Today I discovered that some PDFs have disappeared from my desktop app (on an iMac). They show up on my laptop, phone, and iPad. I rebooted the computer and the application, but still no attachments. What gives?
  8. Very frustrating problem - my notes for my account refuse to sync across from desktop app and web, to my phone (OnePlus 3T). I had this problem with my old phone too and cannot for the life of me remember how I resolved it. I'm definitely signing in using the same account. All three are definitely synced up-to-date as far as they tell me. They are also the latest updates of the respective programs. I have tried uninstalling the phone app and reinstalling but doesn't work. Oddly it shows 2 notes which I made at some point, which have synced across at some point as they are identical to the versions on the web/desktop versions. What on earth do I do with this? Thanks in advance, Katherine
  9. I am using Evernote with MacBook Pro, iPhone and iPad. I have added different files to my notes (pdf, xlsx, ics, eml) by dragging and dropping. Although I can view/open them without any problem on my computer, I cannot open the ics (iCal) and eml (Mail) files on my iPhone. They are not recognized and each file has a question mark on it. Excel and PDF files open fine on iPhone, too. Any solution, please?
  10. Hello, My note of 58 MB in size, and containing 192 images, is currently taking slightly more than 600 MB of memory on my laptop. Is this considered normal? What can be done to reduce this heavy memory allocation? Thanks, Par
  11. I am a pretty experienced user. In the most recent version on my Mac, highlighted text in Evernote doesnt show up as highlighted when i cut and paste into outlook, word, etc ... in other words, the formatting is lost in the transaction. i have seen a problem going the other way as well, where formatting from Mac Outlook is lost when dropped into an Evernote file. Thoughts?
  12. Hi, I love Skitch and have been using it for 2 years now, but recently I've been getting a message saying I've used 99% of my free quota and that it will reset in 1 day. I get the free vs premium stuff, but it's been stuck at "reset in 1 day" for over a month, so it's had more than enough time to reset and allow me to move on. I've tried deleting a TON of old stuff, but nothing works. Any thoughts?
  13. Hello I have been using EN for about 3 months. I have liked it so much, I have shared it with others I want to collaborate with, the problem being... I have never been able to initiate a notebook or note sharing process from my account. I can receive shared notebooks or notes from others (those I asked to sign up), I can even go into their accounts (they live with me), set up EN on their computers and initiate sharing from their accounts and it comes to my account no problem. I just updated EN on my netbook running Win 7 and verified it is up to date, and still nothing. I just checked my EN app on IOS and do not see that sharing is an option there. I have tried many times, verified email addresses, etc. This is frustrating given this is the main reason I came to EN, to collaborate and initiate sharing. Can anyone suggest why it is only my EN that is unable to initiate sharing?
  14. Dear fellow Evernote Users, I have trawled these pages looking for suggestions and i have found. However, nothing worked. Below is the message i sent to the Evernote support. I have a ticket and a number. I sent it on Jan 2, and haven't heard a "dickey bird" I have tried the "Poodle suggestions", i have tried the force syncing, i have tried taking out the *** & the <<< >>> from any notes that i can find, and i have tried uninstalling and re-installing etc. Nothing worked. I have been using the web version (Beta) since the 1st, but today because its taking so long to solve have had to revert to the previous web version. This is definitely affecting my workflow, and very hard to keep my GTD going (I Don't need any comments about using Evernote with GTD, i'm very happy with my system) "On Jan 1st afternoon my desktop version kept failing when syncing. I have the Web Version, this is up to date with no issues. I also have the Ipad and Iphone version, these two devices have no syncing issues. I have been onto the Evernote Forums and i followed some advice regarding changing Internet Options, un-checking SSL 2.0 & 3.0 and checking the TS ones. I also tried the force syncing. This actually did sync some additional things, but still not in line with the web version. I also saw where there were some conflicting issues, and i deleted those notes, I also deleted within any of my notes the symbols <<< >>> *** Today the problem still exists. So i followed the official evernote knowledge based support to re-install. I saved the file to back up, though i don't believe i have any LOCAL notebooks. (On that point, its very difficult to know which ones are LOCAL, and which ones are synced.) I have re-installed, and the syncing is still failing. Of course, i can still work off the web version, but i would appreciate your help in rectifying this problem I believe that as i have recently updated to "Premium" version, that the support will be quicker. I look forward to your help. I have attached 2 Activity Log files. The file Jan 02 is before re-installing The other file with same date is after re-installing. I have put this in the file name. I look forward to hearing from you. Since i sent the above, i have also been in contact with @evernotehelps. They tweeted me a couple of times, but since yesterday morning my time (South East Asia) it's all dried up. Since i tweeted them i have started to get some notebooks syncing but not the notes within the NB. Also, i got a stray email came into my inbox, but not every email. I am linked to Gneo, and the tasks that i put in there also synced. I deleted stuff from my inbox (web version) - that synced OK. I will copy and paste the last part of my activity log, i'm not sure how to read it but i imagine one or two of you out there might be able to . Hope someone can help!!!! --- 21:48:21 [9040] 75% Submitting a batch of 37 note calls, size=1.4MB21:48:40 [9040] 75% No more data to read.21:48:41 [9160] Client synchronization finished, status: failed21:48:41 [9160] * 20 items received21:48:41 [9160] * elapsed time: 25s Thanks
  15. Good afternoon, I have shared notebooks with colleagues who are using Evernote using the Windows version, but they are not able to see the contents, only the title. They click on 'sync' and on the title of the notebook, but no notes appear. Previously, we were sharing notebooks without using the Work Chat feature, but now that we are sending links this way, it's no longer working. Do I need to change a setting on my account to enable Work Chat sharing of notebooks? Better yet, is there a workaround so that I can share notebooks as we were before (i.e. without the Work Chat)? Thanks very much, - Emily
  16. Hi: I'm using hierarchical tags and also the web clipper (Evernote Web Clipper 6.2.6 -- in Chrome and Win 7 64x). When I try to add a tag that is on the 3rd level in my hierarchy, the clipper does not auto-complete the tag. Moreover, if I type in the tag, it gets thrown out of the hierarchy (and placed as top-level tag). Does anyone know of to solve this issue? Thanks! Steve
  17. I have been having problems with my Evernote and am getting nowhere with tech support, so I'm hoping somebody here has some insight. My Evernote wouldn't allow me to update the program on my computer, but I didn't worry about it until I noticed that nothing was syncing to my computer from my other devices. I contacted tech support, who ran me through a bunch of stuff that didn't work and eventually had me install Revo to "thoroughly" uninstall the program. I used this, and then they had me try to reinstall...wouldn't work. They then sent me this: "Please this file in the following path on your system: C:\Users\[uSERNAME]\AppData\Local\Temp Please replae [uSERNAME] with your windows user many (without the [ ] brackets) Once it is on the directory, you can double click it to start the installer." Tried this (even with all the typos) and it doesn't work. I continue getting the following error messages: "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again or enter an alternate path to a folder containing the installation package "Evernote.msi" in the box below." When I try to continue I receive this message: "The file is not a valid installatin package for the product. Try to find the installation package 'Evernote.msi' in a folder from which you can install it." Then it tells me: "The older version of Evernote cannot be removed. Contact your tech support group." Finally, it tells me: "(./Bootstrapper.cpp:915) 0x643: Fatal error during installation." I can't figure this out. Any help is appreciated. I've looked around at some of the other troubleshooting posts, specifically this one: https://discussion.evernote.com/topic/36401-windows-error-code-2732-workarounds/ I've tried the Ultimate Fix, and it doesn't work. I can't continue with the other fixes because C:\Program Files (x86)\Evernote\Evernote doesn't seem to exist on my computer as I've deleted everything related to Evernote. So I'm just kind of stuck in limbo, where I have uninstalled everything, but can't install it back. Any help is appreciated!
  18. PLease find the log below Evernote for Windows 5.7.2.5753 (273753) PublicOS: Windows 6.3.9600 User: atreya3691Memory: 39.6MBCreated: 2014/12/07 14:36:42---Bootstrap info: loadedDatabase<bootstrap_info><profile name="Evernote"><settings account_email_domain="m.evernote.com" cardscanUrl="https://cscan.evernote.com/cardagain" enable_facebook_sharing="1" enable_gift_subscriptions="1" enable_google="1" enable_linkedin_sharing="1" enable_shared_notebooks="1" enable_single_notesharing="1" enable_sponsored_accounts="1" enable_support_tickets="1" enable_twitter_sharing="1" marketing_url="http://evernote.com" service_host="www.evernote.com" support_url="https://evernote.com/contact/support/"/></profile></bootstrap_info> ---14:36:03 [4132] 25% * resource recognition data, size=147814:36:03 [4132] 25% Retrieving resource, total size=10273514:36:03 [4132] 25% * guid={35692876-bb15-4e46-811e-fba5894fc984}14:36:03 [4132] 25% * note={128b31f7-9c36-42a8-855a-05eb8622bdff}14:36:03 [4132] 25% * resource data, size=10244314:36:03 [4132] 25% * resource recognition data, size=29214:36:03 [4132] 25% Retrieving resource, total size=17870614:36:03 [4132] 25% * guid={861c88ab-4ba3-4aeb-be90-1ee46c05f1b4}14:36:03 [4132] 25% * note={128b31f7-9c36-42a8-855a-05eb8622bdff}14:36:04 [4132] 25% * resource data, size=17821014:36:04 [4132] 25% * resource recognition data, size=49614:36:04 [4132] 25% Retrieving resource, total size=47223714:36:04 [4132] 25% * guid={0ce53d7f-4010-4034-b541-fb95f081a174}14:36:04 [4132] 25% * note={128b31f7-9c36-42a8-855a-05eb8622bdff}14:36:04 [4132] 25% * resource data, size=46259214:36:04 [4132] 25% * resource recognition data, size=964514:36:04 [4132] 25% Retrieving resource, total size=12558914:36:04 [4132] 25% * guid={e4347279-d848-4dd2-9cb3-07818fc95b13}14:36:04 [4132] 25% * note={128b31f7-9c36-42a8-855a-05eb8622bdff}14:36:04 [4132] 25% * resource data, size=12267914:36:04 [4132] 25% * resource recognition data, size=291014:36:04 [4132] 25% Retrieving resource, total size=47441014:36:04 [4132] 25% * guid={9d9a8d09-bbc2-43a2-baf1-43967097937b}14:36:04 [4132] 25% * note={128b31f7-9c36-42a8-855a-05eb8622bdff}14:36:04 [4132] 25% * resource data, size=47265314:36:04 [4132] 25% * resource recognition data, size=175714:36:05 [4132] 33% Submitting a batch of 25 note calls, size=5.2MB14:36:30 [4132] 33% No more data to read.14:36:30 [3824] Client synchronization finished, status: failed14:36:30 [3824] * elapsed time: 27s
  19. Hi everyone! So, I rarely use Evernote on my computer since it's more a note taking app for my phone, but lately I have needed to save whole pages of internet, which I've done using the Chrome add on. The problem is, when I open Evernote on Windows, it says "impossible to connect to the server. Sync has failed". I've updated the software, restarted the computer, everything, but this has been going on for at least a week and it's a real problem, since I need to print some of my saved notes from the PC! Any help would be greatly appreciated!
  20. Hi there, I've just come across an interesting discovery while reading articles on The Guardian website: the clip selection works fine in the main article, but once I try to clip stuff in the comments section below, Evernote isn't able to transfer the text, it just copies the link to the main article without the selected section. http://www.theguardian.com/society/2014/aug/27/rotherham-child-abuse-police-commissioner-urged-resign Have you had similar experience? I'm using Evernote Web Clipper 5.9.1 for Firefox.
  21. Hi, I asked about this a while ago and have had no success since. I have sent in two enquiries to evernote support and have had no feedback. I'm assuming they simply cannot help. I updated my evernote on my S3 a few months ago and upon logging in again only some of my notes (some only half) were there. The rest were just the note titles (but remained empty). I logged in online and find that there are only about a 1/3 of my notes there. The ones with just the note titles are missing completely. I would just like to know if there is any hope of retrieving those missing notes (that are an accumulation of years of note taking) or are they lost forever? I.e. is there by any chance some locally based storage on the phone in which a file can be retrieved? Or could I roll back my evernote to that previous version? Thank you, anyone who can shed light on this for me Attached is my log logs.zip New Text Document (2).txt
  22. I grabbed a screenshot in Skitch. I opened that note in Evernote and moved it to a different notebook. I changed its title and tagged it. But when I tried to add a comment in text in Evernote I found I could not access the body of the note to type something. I am not trying to annotate it using Skitch's tools. I'm trying to treat it like a normal Evernote note and type a comment above the image. Is that possible? In addition, even though I moved it, the note doesn't show up when I click the "All Notes" button. I think the app is set to hide the Skitch notebook's content by default, but I have moved it to a normally-visible notebook. Yet I don't see it unless I navigate to that notebook using the "Notebooks" icon in the sidebar. What gives? Any answers? Thanks!
  23. Several days ago EN started freezing. Now I cannot access at all when I open it. Does anyone know how to trouble shoot this? Ive placed two tech support tickets over the past week and no one at EN has responded.
  24. Installed software - no problems; plugged into USB port and installed drivers - no problems. When I scan, it only copies the front page and only one page captured at a time. What could possibly be wrong?
  25. Hi, I'm using a new iPhone 5S on iOS 7.0.4 and when I use (in EN) the photo/document feature to take a photo or document scan it saves the pictures into my Camera Roll fine, but they're nowhere in EN at all. I then have to go back and create a Note and insert the pictures. Only then a maximum of four can be added to a single Note, despite the fact I'm a Premium user and nowhere near my monthly limit. Am I using this wrong? Or am I expecting too much?? Cheers, Capt Cook.
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