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Found 18 results

  1. This is a crazy problem for an app that's only job is to save notebooks, but the iOS version of Evernote that I'm using just isn't saving my stuff. I open the app, type something in one of my notes, then push the home button and go into another app, and when I come back to Evernote, the stuff I wrote is gone. Or I simply go back to the Evernote main screen and then tap back into my note and the stuff I just wrote isn't there. The only solution I've found so far is to copy whatever I've written, close out of the note, and then open it again; if whatever I just wrote wasn't saved I paste it back in, close the note again, open it again, and repeat this process until the changes are saved. I have no idea why Evernote decides to save the changes--all I know is that it successfully saves my changes less than half of the time, which is, needless to say, incredibly annoying. Any ideas?
  2. I recently opened my Evernote, and my evernote shows that I have 6 notes in one of the notebook folders. However when i click on the folder it only shows one note and not the list of notes in the folder. What am I doing wrong?! Many thanks. Phill
  3. Evernote for windows won't sync for the last 2 weeks. I've tried everything I could find to solve the issue but nothing helped. Updated to the latest version if it makes a difference. I'm using Windows 7 and I keep getting the exclamation mark on "sync". Never happened before. Any ideas on how to solve this? I tried logging in and out on all of my devices, uninstalling and reinstalling etc. Any help is greatly appreciated, thanks for taking your time to read this.
  4. Hi there, If you’re experiencing syncing issues with Evernote for Android, please see the following steps you can take to try and troubleshoot the issue, and hopefully fix it yourself: Check Evernote's status blog- Each week, the Evernote servers are updated with new versions of the various software components that power the service. During this time, the service can be slow or even intermittently unavailable. Check status.evernote.com to ensure that there isn't a server-side problem causing your sync error. Evernote Basic - If you have Evernote Basic, verify that you don't have more than two devices associated with your account in your account settings. Make sure you’re on the most current version of Evernote for Android. If you are not, please update (DO NOT reinstall) to the current version via the Play Store and retry syncing. Check your Evernote 'Trash' for any notes/items that you wish to keep. If there aren’t any notes you would like to keep, empty your Evernote Trash and retry syncing. (The Evernote ‘Trash’ is the third to last item listed on the bottom of the left-hand side bar) Try updating, and/or temporarily disabling, any security software or VPN that could cause internet connectivity issues and see if sync then works If this doesn’t work, see if there are any specific notes that are causing the syncing issue: With Evernote open, pull down on the screen to force a sync. It will fail, but this will put fresh data in the activity log. Tap on the ’three dot’ icon in the upper right hand corner of the screen to open the ‘Settings' menu. From the ’Settings’ menu, scroll to to the bottom and tap on Support > Send Activity Log Send the activity log to an email address you own Open the log file using an app like MS Word, Notepad, or Apple Notes and do a word search for Error, Failed, and/or Exception If you see the titles of one of your notes listed next to Error, Failed, and/or Exception, try copying the content of that note to a different location like, and then delete that note and empty it from the trash. (Repeat this process each note title you see) Retry syncing If you’re still experiencing sync issues, execute the following steps to rebuild the database on your Android device by reinstalling it. DISCLAIMER: (Be sure to execute the following steps exactly as they are listed. Improperly following the reinstall steps may cause irreparable damage and the loss of some of your notes/notebooks. If you do not feel comfortable proceeding with reinstalling Evernote on your Android Device, or need more assistance, stop here and open a support ticket or reach out to Shane D. via DM.) To reinstall Evernote for Android follow these steps: Before reinstalling Evernote for Android, make sure to copy the contents of any unsynced notes somewhere outside of the Evernote app. Any unsynced notes (notes marked by red corners) and photos are deleted when you reinstall the app. To save any unsynced photos to your Gallery, tap the options menu (three dots) and select Save to Downloads. If you're an advanced user and have many unsynced notes, let me know and I'll provide more instructions on how to save these. Then follow these steps: 1. Open the Play Store 2. Search for Evernote, choose it, then tap Uninstall 3. Restart your Android device 4. Download Evernote from the Play Store Hopefully, these steps helped you to fix any syncing issues you’ve been encountering. However, If none of these suggestions help, please see these best practices for opening a support ticket, and then contact us. If you'd like to open a ticket immediately, it's helpful to include the following in your ticket submission:  A copy of your activity log A description of what is happening What version of Evernote you are using Which device your notes are not showing up on A list of all the steps you took before you contacted Evernote Support
  5. So I'm a songwriter and I use Evernote to write. I have a bunch of sections of notes to stay organized, and I just lost a VERY large amount of lyrics I've written. Basically picture I have Note 1 Title with Note 1 Contents and Note 2 Title with Note 2 Contents. Literally out of nowhere, AS I WAS WRITING, I switched to Google Chrome and when I went back to Evernote I had Note 1 Title with Note 1 Contents and Note 2 Title with Note 1 Contents. Basically it replaced Note 2's contents with Note 1's, so now I have two note sections with the same exact notes but the original titles, as if I deleted then copy+pasted. Anyone have this problem? I want to revert back to before it made this change but I feel like I need Evernote Premium to do that and I don't have it. Is there a way the devs could go into their server and revert my notes back?
  6. Hey, I've been an Evernote user for years, after not using it for about 6 months I'm back to evernote web. Right now I'm running into a situation where on my PC, in chrome, I can log into evernote... see the snippets of my notes, but the note portion shows a blank screen. On my laptop, in chrome, I can view everything just fine? ** On my PC evernote desktop app works fine Anyone experience this before? So strange Cheers,
  7. Today I discovered that some PDFs have disappeared from my desktop app (on an iMac). They show up on my laptop, phone, and iPad. I rebooted the computer and the application, but still no attachments. What gives?
  8. Very frustrating problem - my notes for my account refuse to sync across from desktop app and web, to my phone (OnePlus 3T). I had this problem with my old phone too and cannot for the life of me remember how I resolved it. I'm definitely signing in using the same account. All three are definitely synced up-to-date as far as they tell me. They are also the latest updates of the respective programs. I have tried uninstalling the phone app and reinstalling but doesn't work. Oddly it shows 2 notes which I made at some point, which have synced across at some point as they are identical to the versions on the web/desktop versions. What on earth do I do with this? Thanks in advance, Katherine
  9. I am using Evernote with MacBook Pro, iPhone and iPad. I have added different files to my notes (pdf, xlsx, ics, eml) by dragging and dropping. Although I can view/open them without any problem on my computer, I cannot open the ics (iCal) and eml (Mail) files on my iPhone. They are not recognized and each file has a question mark on it. Excel and PDF files open fine on iPhone, too. Any solution, please?
  10. Hello, My note of 58 MB in size, and containing 192 images, is currently taking slightly more than 600 MB of memory on my laptop. Is this considered normal? What can be done to reduce this heavy memory allocation? Thanks, Par
  11. I am a pretty experienced user. In the most recent version on my Mac, highlighted text in Evernote doesnt show up as highlighted when i cut and paste into outlook, word, etc ... in other words, the formatting is lost in the transaction. i have seen a problem going the other way as well, where formatting from Mac Outlook is lost when dropped into an Evernote file. Thoughts?
  12. Hi, I love Skitch and have been using it for 2 years now, but recently I've been getting a message saying I've used 99% of my free quota and that it will reset in 1 day. I get the free vs premium stuff, but it's been stuck at "reset in 1 day" for over a month, so it's had more than enough time to reset and allow me to move on. I've tried deleting a TON of old stuff, but nothing works. Any thoughts?
  13. Hi: I'm using hierarchical tags and also the web clipper (Evernote Web Clipper 6.2.6 -- in Chrome and Win 7 64x). When I try to add a tag that is on the 3rd level in my hierarchy, the clipper does not auto-complete the tag. Moreover, if I type in the tag, it gets thrown out of the hierarchy (and placed as top-level tag). Does anyone know of to solve this issue? Thanks! Steve
  14. Hi there, I've just come across an interesting discovery while reading articles on The Guardian website: the clip selection works fine in the main article, but once I try to clip stuff in the comments section below, Evernote isn't able to transfer the text, it just copies the link to the main article without the selected section. http://www.theguardian.com/society/2014/aug/27/rotherham-child-abuse-police-commissioner-urged-resign Have you had similar experience? I'm using Evernote Web Clipper 5.9.1 for Firefox.
  15. I grabbed a screenshot in Skitch. I opened that note in Evernote and moved it to a different notebook. I changed its title and tagged it. But when I tried to add a comment in text in Evernote I found I could not access the body of the note to type something. I am not trying to annotate it using Skitch's tools. I'm trying to treat it like a normal Evernote note and type a comment above the image. Is that possible? In addition, even though I moved it, the note doesn't show up when I click the "All Notes" button. I think the app is set to hide the Skitch notebook's content by default, but I have moved it to a normally-visible notebook. Yet I don't see it unless I navigate to that notebook using the "Notebooks" icon in the sidebar. What gives? Any answers? Thanks!
  16. Hi, I'm using a new iPhone 5S on iOS 7.0.4 and when I use (in EN) the photo/document feature to take a photo or document scan it saves the pictures into my Camera Roll fine, but they're nowhere in EN at all. I then have to go back and create a Note and insert the pictures. Only then a maximum of four can be added to a single Note, despite the fact I'm a Premium user and nowhere near my monthly limit. Am I using this wrong? Or am I expecting too much?? Cheers, Capt Cook.
  17. We are receiving lots of reports from teachers, who use Evernote Web Clipper, that it breaks basic functionality of netclick.me classroom response system. You can verify that by enabling the Evernote Web Clipper in e.g. Chrome and going to our Demo (www.netclick.me). For now we are telling teachers to switch off or remove Evernote Web Clipper, but I thought it would be go to reach to you guys so you can fix it.
  18. I gave my wife a livescribe sky, which was working fine until yesterday, when she took part in an important professional meeting but... she can't sync her audio notes to evernote. the image is there, the audio is not. this will have serious professional consequences, since she was counting on the smartpen to register everything and then later share it with her bosses. so... I went through your support pages and nothing worked so far. I deleted the evernote files, I re-authorized the app, I even tried to sync with another evernote account... in vain. the weird thing is: if I create a new note with audio, it works fine. is there a way to re-sync everything? is there a way to get this infou out of my smartpen? her job is at risk and I don't know what to do
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