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Found 2 results

  1. Hi Evernote Friends, Does anyone know of a helpdesk** system (either application or web service) that uses Evernote as the primary interface for customer responses and knowledge base? I am aware there are many Evernote integrations into helpdesk software but I'm not interested in that. I'd like to use Evernote as my primary database of responses, solutions, questions, etc. Thanks for any insight or information. Michael Potter Pigeon, Michigan --------------------- **A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees. from Wikipedia, reference: http://en.wikipedia.org/wiki/Help_desk
  2. I've spent over an hour trying to figure out how to submit a ticket through evernote.com about an issue regarding cancelling my premium billing. I've tried IE, Chrome, and FF (windows 7) and every time the page hangs with the words "Submitting a ticket..." but no confirmation onscreen or email sent. I then tried submitting directing from my iphone on LTE in case there was some issue with the corporate firewall and same hang happened there. Is this normal or something not working in the system? I've attached an image of what page its hanging on. Is there a phone number for billing issues? I am at a loss on how to contact evernote. Greg
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