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Found 4 results

  1. Hello, This website is the worst. I just want to submit a ticket about a issue I'm having. Someone hacked my account and deleted all of my notes. I just want to know if there is anything to get my stuff back. I have reset password. two step verification. and I revoked the other device from using my account. I just need help getting my notes back. someone please help me submit a ticket and try and help me with this situation.
  2. Maybe I am being dumb, but I can not figure out how to submit a ticket. I get to the support page, click to get to my type of support (Technical Issue -> Notes -> Annotation), and then I just get a page that recommends I submit a ticket, with no way to do so. My webpage is: https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=176617. There is no place to detail my issues with the annotation or even a submit button on the page. I attached screenshots of my page, can someone please help me out?
  3. Gracias por visitarnos en la sección de Auto-ayuda de la sección del Foro en Español. Al publicar o crear un post para solicitar ayuda técnica, por favor verifica que incluyas lo más posible la siguiente información: -------- •Nombre de la aplicación que tiene problemas: Evernote WEB, Evernote para iPhone/iPad, Evernote para Windows, etc • Número de la versión instalada (puedes obtenerlo en la sección de Ajustes o Menús de la aplicación) o Navegador (si se está usando la versión WEB) • Pasos exactos ( o a seguir) para reproducir el problema. Estos ayudan a que podamos hacer pruebas de nuestro lado • Links a imágenes o video, si es posible, que permitan ver el error o lo que se reporta. Puede borrarse o bloquearse cualquier información sensible como nombre, correos, o nombres de usuario • Observaciones o patrones que se identifiquen con el error (por ejemplo: solo sucede al ver una nota, solo sucede cuando tengo "X" app abierta, etc). • Número de ticket de Soporte, si es que se tiene uno abierto con el mismo reporte. --------- Esto ayudará a obtener el mayor número de datos necesarios para investigar cada caso y evitar demoras en las respuestas.
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