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Found 30 results

  1. Hi All, We often see posts and inquiries from users encountering issues with billing/payment, subscription, student discounts, or referral points Issues. In order to receive assistance with these types of issues you must open a support ticket as we cannot assist you with payment, billing, or subscription issues here in the discussion forums. The reasons for this are to avoid the dissemination of user’s private billing information within the forums, and because making changes to a user’s billing/subscription requires access to administrative tools that are only available to our commerce support team. To open a support ticket, go here. (You may be prompted to login to your Evernote Account) From the What can we help you with? dropdown menu, select the Billing and Payments category. From there, select the categories that most closely matches the type of billing/subscription issue you’re encountering. Once you have selected the topic, you should see the option to submit a support ticket at the bottom of the page. The button looks like this: Once you have submitted the ticket, one of our support agents will reach out to you to further assist you with the issue you’re encountering. We appreciate your consideration, and thank you for using Evernote!
  2. @pwutt

    Premium User

    I have a Premium account that I've just renewed . I was a premium customer but let it lapse for a couple of months after it ran out. I have just renewed and what I would like to know is will the renewal be on my basic account?The reason I ask is it said PREMIUM on my other premium accounts but not on this one, is it a change does anyone know? also where do I find please the email address I use for forwarding to my notes. TIA
  3. It's incorrect saying that I have it on more than 2 devices. I think it's because I recently had to reinstall Windows twice. But, I don't even think that I reinstalled Evernote on the first reinstall of Windows so I am surprised. Once I open the desktop software, Evernote does not let me do anything-- only option is to upgrade my subscription plan.
  4. I want to turn of auto-renewal payment but I don't want to lose the time I have paid for. This is not very good for the customer. Evernote has made it very difficult for customers to do this simple step without feeling like they lose their account.
  5. I've upgraded to evernote plus. My current (monthly) cycle is 11 May to 11 June 2018. I want to stop Evernote from billing me next month onwards (the next cycle starting 11 June), if I select to downgrade to 'basic' right now (11 May) will I keep my subscription til 11 June? I just don't want to be charged a second time, and I want to keep this month's subscription that I have already paid for.
  6. I bought Plus through Itunes, it said the purchase was successful, but my account doesn't seem any different and in account info it still shows it as the basic package. I tried once again to buy it but it says it's already purchased. So, what now? It also shows in my itunes subscriptions that I am subscribed to Plus by the way. Edit: Whelp, it's all good now. I guess I just had to update Evernote. Idk how to delete posts
  7. Shane D.

    Billing and Payment

    Hi there, We have closed the 'Billing and Payment’ Thread. The reason for this is to streamline billing and payment requests sent to our billing team, and to avoid the possibility of posting user's sensitive billing/payment information openly on the forums. If you have a question or issue pertaining to Billing and Payment, please open a support ticket.
  8. I have a request for a new payment subscription model. I am almost satisfied with the basic subscription model, that is for free, but would like to add some single features that are available in plus or premium. It is though not important enough, that I would buy the premium or plus subscription. My idea is to add a new payment model, that is feature based. Every user has the basic model with its features for free and is able to unlock single specific features for a small amount of money per month that he wants to use. For example, I would be able to use the basic model and add the email-feature for maybe 0,25€ per month. Also I would be able to buy 50 extra-MB of upload allowance because the 60 MB standard amount is just not enough for me, but 1 GB is way more than I need. For that I'd pay another 0,25€ per month. And now I would like to remove the ads in my evernote client for which I'd add another 0,25€ per month to my bill. Also I would like to annotate PDFs for another 0,25€ per month. This way, the users can pay for those features they want and do not need to pay for such, that they don't use. You could even add the possibility to add devices for maybe 0,10€ per month. Of course this makes the payment model more complicated, but I think its not too hard to implement it into the existing structure. You could keep the current three subscription models and make it possible for users to add single features to the model they use anyways. If this would be possible, I would at least pay a small amount to evernote per month for those features I want. Otherwise I will simply renounce those features. Regards, mrbenjoi
  9. Hi Everyone, I wanted to create a thread to provide some explicit detail on subscription cancelations. All Evernote subscriptions are enrolled in auto-renewal by default. Depending on how you signed up for your Premium or Plus subscription, you might take different steps to cancel the auto-renewal. To avoid being charged for the next billing cycle, be sure to cancel before the renewal takes place. Under the terms of our Refund Policy, subscriptions are non-refundable, and no prorated refunds or credits are offered for partially used subscriptions. We do understand there may be circumstances which require further investigation. In those cases, please open a support request and provide as much detail about the circumstance as possible. We cannot discuss private account and payment information on the forum. Details around third party payments will vary by processor: PayPal: Manage or cancel your subscription’s auto-renewal directly through your Evernote Account Settings. iTunes: Manage or cancel your subscription’s auto-renewal directly through iTunes. More info here. Google Play: Manage or cancel your subscription’s auto-renewal directly through Google Play. More info here. In all cases, when you cancel your Evernote Premium or Plus subscription, your subscription won't change until your current billing cycle ends. Once your subscription runs out, it will be canceled, and your account will automatically be converted to Evernote Basic. None of your data will be lost, and all of your data will still be accessible. If you do decide it’s time to go back to a Basic subscription, send us some feedback! Each section of our forum has a Product Feedback area for you to let us know how to make Premium or Plus subscriptions more valuable for you. **This thread is intended for informative purposes only. If you have an account query that requires assistance from our support team, please open a ticket to ensure your request does not get missed or delayed. Please note: all information contained in this post is current as of May 3, 2017**
  10. Hi, I recently renewed my premium prescription through iTunes but it is not working. I see that the $44.99 transaction has gone through on my bank statement but I am not able to use any of the premium features. Please help me out. Thanks
  11. Annoyed User

    Camera attachment BRICKS devices

    After 2 or more years of using the paid version of this app, I cancelled my subscription. Why? Because the app causes errors across my devices, I load to capture a document that I need for my business, the first shot sometimes works... But by the second shot.... My phone is in boot loader, repeat boot loader, the phone could have 100% battery and still not restart, if you have less than 50% battery then you dare not use the app as it my phone needs a PC connection to be restored/ restarted. So is it your device? NO... My poor phone has undergone testing and flashing on numerous occasions, I swapped to iphone... same problem, iPad... Same problem, LG latest phone... Same problem, latest Microsoft... Same problem, brand new tablet with only Evernote installed... Same problem. This app has something seriously wrong with the code, I am very disappointed that the time has come to purge Evernote from all my systems, recall all devices within the business, flash them and find an alternative for our business needs. Since I ended my subscription I find that Evernote does not offer Support to FREE customers, they didn't pay attention to any of my correspondence while I was a member and this is a shame. 2 Years ago I was immensely satisfied with all its great features, which I'm going to miss... But like the rest of the world, I need my devices and apps working correctly. If someone can suggest an alternative vendor that has customer support, I am looking to be able to scan a document and view it across the business, possibly something compatible with Dropbox. Thanks
  12. Hey Evernote peeps! Just received an email with the above subject, however looking back through my emails I never received one that alerted me that I had access to premium. This is too bad, as I would otherwise have tried them out to see if I should upgrade from the free version. Anyone else get the same thing? Since there doesn't seem to be an appropriate way of letting the team know, I'll write it here. Seems like a missed opportunity marketing-wise.
  13. sam@min-trak.com

    Transfer subscription

    I have two accounts (the second one created whilst travelling), one premium and one basic, but am about to lose the email address associated with the premium account. I need to consolidate my accounts into the (currently) basic account but don't want to lose the remaining premium subscription (I know, cheap charlie here!). Is there any way I can do this?
  14. Hello Evernote Community! I am about to leave for a trip that will take around 10 years, maybe a little more. I will be completely away from both civilization, and an internet connection. I very much want to have an easy way to collect my research, thoughts, writings, and everyday notes in one place during my trip. I have seen colleague's using Evernote, and entered information into their Evernote notebooks for them during experiments and meetings, and I very much enjoyed the UI and the different features. Here now we get to my problem: Since I will be away from civilization, and the internet, for 10 years, I am unsure how to go about using Evernote. I have noticed some limitations, when already attempting to utilize the Evernote software while offline. First, I could not find a way to get it to work while offline and with no way to verify my online account. This is going to be a problem. Since I had no account configuration file yet, and had no internet access, I could not use the software. This is a problem, because during my 10 years away from civilization and the internet, I will almost guaranteed have to re-install windows at least a dozen times, and if I end up losing the configuration files with my account information, I need to be sure that I can still use the software after a fresh install (from USB drive). Next, I can only find a way to pay for a single year of premium. So, how can I pay for 10 years of the premium subscription now? Also, when the single year ends, how do I convince the software, without an internet connection, that I have paid for 10 years? Will I be able to get 10 product codes? Or is there some other way to re-enable the software before then? Finally, is it possible to sync using bluetooth between an android based device and a windows 10 surface based device while completely offline? It will be nice to be able to leave the surface in one place, and use an android watch or android glasses to check, add, or update information in my notes. Thanks in advance for any advice or suggestions! If this will not work, I will hate to have to spend the next few days trying out other software. I leave for my trip on Friday, and will not be able to respond after Thursday mid-day.
  15. I was copying some notes out of a Shared notebook I belonged to, saw a "getting close to monthly quota message and clicked on. Of course it advised my to upgrade to Premium, which I can't do at the moment, but clicked in it anyone just to see if the price had changed. Sure enough, it is now $59.00USD. Again with the zero notice. Would an announcent on the EN blog have been that hard?
  16. I only use Evernote occasionally and the Free/Basic version is what works best for me. For the past few weeks everytime I open Evernote I get the following error message: " Your subscription has expired. Renew now to keep enjoying great features likes offline notebooks and larger uploads. Renew now. " I click on the renew now link and it bring up a sign up/version selector that doesn't allow me to select the Free/Basic version. Is Evernote doing away with the freebie/basic version or is this some glitch? Thanks!
  17. Hi, I have purchased a 1-year subscription through google play store on my android device but few hours later it still shows me as a free member. Have send a ticket (Ticket #16051-271054) with log as well as a screenshot of the google play store receipt but still no response. Very disappointed!!
  18. It would be great if Evernote could create support for people to store their information on a personal password-protected webDAV server. This would put individuals back in control of their own data by allowing customers to encrypt all their data with their own key and store it on their own server of choice. Perhaps a new version of Evernote could be sold purely as a software product with no subscription -- customers could simply purchase a WebDAV-capable version of the Evernote software and phone app. This new webDAV version of Evernote could exist side by side with the subscription version -- customers could choose which version suits them best. For those customers who might prefer to stay with the current subscription model, it would be nice to see Evernote eventually offer to subscribers the option to encrypt all stored data using the strongest encryption available, and using a user-specified encryption key, so that only the individual users themselves are able to decrypt the information. Many users use Evernote as a kind of digital File-cabinet, and it would be nice if the files were as secure as those stored in a physical file cabinet.
  19. Hello, I need to decide whether to continue using a complimentary Evernote subscription, or whether reverting to Evernote Basic is fine for my needs. It's personal use only (some extensive note-taking, but otherwise just as a personal organiser). No groups or business use. Apparently Evernote Basic doesn't allow offline access to notes via mobile (see image), which seems weird. I don't need notes to necessarily sync straight away, but surely I can still create and save a note to mobile under the Basic package, even if I have no Internet access? Thanks for any thoughts.
  20. Hi, I am new to this forum so please forgive me if I posted in the wrong area. I'm trying to take advantage of the "extra 6 months for the price of 12 months" offer. I am currently at Premium level and would like to renew at the Plus level, but it is not allowing me to do so. Can anyone tell me why this is happening? The offer ends today and my subscription is good through 12/5. Thank you in advance for any help you can provide.
  21. I purchased one year Premium subscription a few days ago, and now I found this bundle deal that offers 1 year of Evernote Premium: http://www.parallels.com/premium-mac-app-bundle/ > This offer is for a one-year Evernote Premium subscription. * Would it be possible to have this year added to my existing Premium subscription? Thanks!
  22. I'd like to pay for 3-5 years instead of just one. Or even a "lifetime" license. Is there a way to do that?
  23. Related to the change in upload allowances on Premium (now 4GB), I thought it was high time to remind everyone that we have two resources in the Knowledge Base that are useful for anyone looking to compare Free, Premium, and Business subscription levels, or check on current account limitations. The limits article is here: https://evernote.com/contact/support/kb/#/article/23283158 The subscription comparison chart is here: https://evernote.com/contact/support/kb/#/article/23258452 We update these religiously, so any changes to the Evernote's core limits or feature sets should be reflected in these spots. As always, let us know if there's something that you think is missing or requires clarification/update.
  24. Hi! After updating to Yosemite i found, that i don't receive any notifications about due reminders. As i remember, before i had a notification marked on the satellite icon and in the system notifications list. I tried to use the advice from the knowledge base (subscribe to a notebook), but i can't do that! I find no options to subscribe to a notebook. I enter "subscription options" submenu but the only thing i can do there is putting a tick near the option " notify via e-mail", but the list of the subscribed notebooks is still uneditible for me. (here is the screenshot in russian https://www.dropbox.com/s/olj54w5lo4rzwhx/%D0%A1%D0%BA%D1%80%D0%B8%D0%BD%D1%88%D0%BE%D1%82%202015-03-04%2009.20.34.png?dl=0) I would be really thankful if anyone can help me with that.
  25. I am a Canadian user of Premium for a year. It is now time to renew my subscription: $59.99 (I was also frustrated about the unannounced increase !) I also own a free account where Evernote offers me a yearly subscription at $24.99 a year. Nothing is said about introductory price or anything like that. Are there 2 prices, or is it a 2nd account price... or is it just a strategy to get new clients ?