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Showing results for tags 'subscription'.
Found 14 results
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Hi All, We often see posts and inquiries from users encountering issues with billing/payment, subscription, student discounts, or referral points Issues. In order to receive assistance with these types of issues you must open a support ticket as we cannot assist you with payment, billing, or subscription issues here in the discussion forums. The reasons for this are to avoid the dissemination of user’s private billing information within the forums, and because making changes to a user’s billing/subscription requires access to administrative tools that are only available to our commerce support team. To open a support ticket, go here. (You may be prompted to login to your Evernote Account) From the What can we help you with? dropdown menu, select the Billing and Payments category. From there, select the categories that most closely matches the type of billing/subscription issue you’re encountering. Once you have selected the topic, you should see the option to submit a support ticket at the bottom of the page. The button looks like this: Once you have submitted the ticket, one of our support agents will reach out to you to further assist you with the issue you’re encountering. We appreciate your consideration, and thank you for using Evernote! -
支払い方法を変更したいのですが、ご存知の方いらっしゃいますか？ クレジットカードが使用できないので方法を教えてください
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Hi! I'm having some issues with my credit card, which means Evernote is about to downgrade my subscription from Premium to Basic. I'd like to go back to it as soon as I fix things with the bank, but the question for now is (as in the topic): - Do I lose any data when downgrading subscription? Or just things like upload limit, search options etc.? - If I do, how can I back it up before downgrade? As for now, I exported all notes to html and copied whole database from C:\Users\[PC Name]\Evernote\Databases. Is it enough? I know it may sound a bit paranoid, but I'm very attached to my notes, thanks for any help! -
I have a Premium account that I've just renewed . I was a premium customer but let it lapse for a couple of months after it ran out. I have just renewed and what I would like to know is will the renewal be on my basic account?The reason I ask is it said PREMIUM on my other premium accounts but not on this one, is it a change does anyone know? also where do I find please the email address I use for forwarding to my notes. TIA
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It's incorrect saying that I have it on more than 2 devices. I think it's because I recently had to reinstall Windows twice. But, I don't even think that I reinstalled Evernote on the first reinstall of Windows so I am surprised. Once I open the desktop software, Evernote does not let me do anything-- only option is to upgrade my subscription plan. -
Can someone please tell me how to cancel auto renewal on my subscription? I've been in contact with support regarding another issue and he said to cancel auto renewal on my account but won't tell me how or where to go to do this. I don't want to deactivate the account, just make it so they won't charge me again without them asking me first.
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I want to turn of auto-renewal payment but I don't want to lose the time I have paid for. This is not very good for the customer. Evernote has made it very difficult for customers to do this simple step without feeling like they lose their account. -
I've upgraded to evernote plus. My current (monthly) cycle is 11 May to 11 June 2018. I want to stop Evernote from billing me next month onwards (the next cycle starting 11 June), if I select to downgrade to 'basic' right now (11 May) will I keep my subscription til 11 June? I just don't want to be charged a second time, and I want to keep this month's subscription that I have already paid for.
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I bought Plus through Itunes, it said the purchase was successful, but my account doesn't seem any different and in account info it still shows it as the basic package. I tried once again to buy it but it says it's already purchased. So, what now? It also shows in my itunes subscriptions that I am subscribed to Plus by the way. Edit: Whelp, it's all good now. I guess I just had to update Evernote. Idk how to delete posts
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Hi, I recently renewed my premium prescription through iTunes but it is not working. I see that the $44.99 transaction has gone through on my bank statement but I am not able to use any of the premium features. Please help me out. Thanks -
After 2 or more years of using the paid version of this app, I cancelled my subscription. Why? Because the app causes errors across my devices, I load to capture a document that I need for my business, the first shot sometimes works... But by the second shot.... My phone is in boot loader, repeat boot loader, the phone could have 100% battery and still not restart, if you have less than 50% battery then you dare not use the app as it my phone needs a PC connection to be restored/ restarted. So is it your device? NO... My poor phone has undergone testing and flashing on numerous occasions, I swapped to iphone... same problem, iPad... Same problem, LG latest phone... Same problem, latest Microsoft... Same problem, brand new tablet with only Evernote installed... Same problem. This app has something seriously wrong with the code, I am very disappointed that the time has come to purge Evernote from all my systems, recall all devices within the business, flash them and find an alternative for our business needs. Since I ended my subscription I find that Evernote does not offer Support to FREE customers, they didn't pay attention to any of my correspondence while I was a member and this is a shame. 2 Years ago I was immensely satisfied with all its great features, which I'm going to miss... But like the rest of the world, I need my devices and apps working correctly. If someone can suggest an alternative vendor that has customer support, I am looking to be able to scan a document and view it across the business, possibly something compatible with Dropbox. Thanks
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Hey Evernote peeps! Just received an email with the above subject, however looking back through my emails I never received one that alerted me that I had access to premium. This is too bad, as I would otherwise have tried them out to see if I should upgrade from the free version. Anyone else get the same thing? Since there doesn't seem to be an appropriate way of letting the team know, I'll write it here. Seems like a missed opportunity marketing-wise. -
I have two accounts (the second one created whilst travelling), one premium and one basic, but am about to lose the email address associated with the premium account. I need to consolidate my accounts into the (currently) basic account but don't want to lose the remaining premium subscription (I know, cheap charlie here!). Is there any way I can do this?
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I was copying some notes out of a Shared notebook I belonged to, saw a "getting close to monthly quota message and clicked on. Of course it advised my to upgrade to Premium, which I can't do at the moment, but clicked in it anyone just to see if the price had changed. Sure enough, it is now $59.00USD. Again with the zero notice. Would an announcent on the EN blog have been that hard?
