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Hi All - I've been a long time user of Evernote on a personal level, and have recommended their product to many people and even businesses. However, my recent experience left me very bitter about them. I've thought of them to be a nice friendly company, who although aren't perfect, do want to please. But apparently.... I don't have much words. Here is what happened. I've been using evernote for personal use for many years. I do business consulting. I was working with a specific company, who needed much help with their customer file organization. While working with them to build a database, I had them use evernote temporarily. Not a solid or permanent solution at all, but with evernote's business accounts, we were able to make it work. Needless to say, a whole lot of very critical data and information was in there. Obviously we kept backing it up and saving copies, but at the speed that the business was preforming, at any given moment, there was critical information which we needed to rely on evernote for. Somehow, the account wasn't renewed. And, we tried renewing the account, but it said that if we want to get back all of our notes (critical notes!) we need to contact evernote directly. We have filled out a handful of tickets on their website with our email and phone numbers - all clearly saying how critical it was for them to get back for a time sensitive issue of our data. Some of them read - - My account was somehow closed. We have very very very important information in there. Also time sensitive. We have about 45 customers trying to.... - You closed my account, and our entire business is on it! Please help... This was an extremely time sensitive matter. This was a glitch that costed literally thousands of dollars! True the company should have been backed up more appropriately, but that's why they hired me, and changes don't happen overnight. Evernote should have been able to handle this, and should have gotten back to us. We've tried endlessly and with continued failure to contact evenote on July 17th with ABSOLUTELY NO RESPONSE! Unbelievable. Shocking. Then - out of no where - on August 26th - over a month later! we get the following message from evernote - ------------------------- Evernote Support (Evernote Support) Aug 26 12:12 Thank you for contacting Evernote customer support. We are unable to personally answer your inquiry. I'm closing this request today and encourage you to find the answer to your inquiry via a search on the Evernote Support page or with our active user community in theEvernote forums. If you are having issues with login, account access, or a purchase, please reply to this email and we will respond to you as soon as possible. The Evernote Support team ----------------- No explanation. No further options for help. No compassion. No resolutions. Are they for real???? It says in the message that if there are further concerns, I should write back. At this point, the money is lost, and the damage is done. Nevertheless, I wrote back on August 26th - same day. So far nothing. No response. No communication. I am truly shocked, and disgusted. In business, while trying to make money, we have the opportunity to be good people, and give to the people around us. Good business. Good people. That's my methodology. Not with them. No real people... definitely no good people. Again, all I can say is shocking. Whoever would like can contact me at firstname.lastname@example.org Abe
Please take time to complete this very quick survey about your experience with Evernote Version 4 and 5. Disclaimer: This is not an official Evernote survey. However it was written in the hope that official Evernote employees will take notice of what their customers want. Note: For simplicity, this survey distinguishes only two versions of Evernote: 4 and 5. Limited to 100 participants only. Results so far can be seen here but I'd appreciate it if you could take the survey before you view the results. Many thanks for participating!!