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Showing results for tags 'renewal'.
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Can someone please tell me how to cancel auto renewal on my subscription? I've been in contact with support regarding another issue and he said to cancel auto renewal on my account but won't tell me how or where to go to do this. I don't want to deactivate the account, just make it so they won't charge me again without them asking me first.
I want to turn of auto-renewal payment but I don't want to lose the time I have paid for. This is not very good for the customer. Evernote has made it very difficult for customers to do this simple step without feeling like they lose their account.
Evernot Weirdness - you can't renew before your renewal date. My premimum renewal is up in mid-Feburary 2015. I have some money in a biz account that must be spent by the end of JAN2015, so I thought I'd get a jump and renew my premium account now. After searching thru all the account settings and finding nothing, I turned to Chat Support. According to Chat Support - it can't be done (shy of canceling my current account, losing a month or so, and then signing up and paying again). Really Evernote - you have a customer with money in hand, ready and willing to give it to you, and you're saying Nope, wait your turn? Really? This has to be the dumbest business practise I've heard of in a very long time. EVERNOTE - I WANT TO GIVE YOU MONEY. Please get your S**t together and figure out how to actually sell stuff. Thanks - Tom S.