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Showing results for tags 'payment'.
Found 9 results
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Hi All, We often see posts and inquiries from users encountering issues with billing/payment, subscription, student discounts, or referral points Issues. In order to receive assistance with these types of issues you must open a support ticket as we cannot assist you with payment, billing, or subscription issues here in the discussion forums. The reasons for this are to avoid the dissemination of user’s private billing information within the forums, and because making changes to a user’s billing/subscription requires access to administrative tools that are only available to our commerce support team. To open a support ticket, go here. (You may be prompted to login to your Evernote Account) From the What can we help you with? dropdown menu, select the Billing and Payments category. From there, select the categories that most closely matches the type of billing/subscription issue you’re encountering. Once you have selected the topic, you should see the option to submit a support ticket at the bottom of the page. The button looks like this: Once you have submitted the ticket, one of our support agents will reach out to you to further assist you with the issue you’re encountering. We appreciate your consideration, and thank you for using Evernote! -
I paid for premium on 10/14 in the amount of 69.99. I am still unable to access my account because it tells me to continue the process of payment. My credit card shows that the payment went through on 10/14. I want my account activated and the full year to begin with the activation date. I tried getting a ticket however they want you to have a backup number which I do not have. I have personal items on Evernote and I will not give somebody else access. I find it unconscionable that it is so difficult to contact Evernote with such an issue
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Dear Evernote, I'd like to try Evernote Premium. Unfortunately it is nog possible to pay with Paypal(without a creditcard link) or Ideal. Is it possible to increase the possiblilities for payments? With kind regards, Peter Spaan
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支払い方法を変更したいのですが、ご存知の方いらっしゃいますか？ クレジットカードが使用できないので方法を教えてください
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Hi! I'm having some issues with my credit card, which means Evernote is about to downgrade my subscription from Premium to Basic. I'd like to go back to it as soon as I fix things with the bank, but the question for now is (as in the topic): - Do I lose any data when downgrading subscription? Or just things like upload limit, search options etc.? - If I do, how can I back it up before downgrade? As for now, I exported all notes to html and copied whole database from C:\Users\[PC Name]\Evernote\Databases. Is it enough? I know it may sound a bit paranoid, but I'm very attached to my notes, thanks for any help! -
I want to turn of auto-renewal payment but I don't want to lose the time I have paid for. This is not very good for the customer. Evernote has made it very difficult for customers to do this simple step without feeling like they lose their account. -
I've upgraded to evernote plus. My current (monthly) cycle is 11 May to 11 June 2018. I want to stop Evernote from billing me next month onwards (the next cycle starting 11 June), if I select to downgrade to 'basic' right now (11 May) will I keep my subscription til 11 June? I just don't want to be charged a second time, and I want to keep this month's subscription that I have already paid for.
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Hi, I recently renewed my premium prescription through iTunes but it is not working. I see that the $44.99 transaction has gone through on my bank statement but I am not able to use any of the premium features. Please help me out. Thanks -
若您想要選擇信用卡以外的支付方式，來購買行動裝置上的軟體，像是訂閱 Evernote 專業版，可以透過電信業者的「行動電話帳單代付」達成。目前在台灣有以下的業者提供這樣的服務： Android 遠傳電信 Far EasTone Telecom 台灣大哥大 Taiwan Mobile Telecom 亞太電信 Asia Pacific Telecom 台灣之星 T Star 中華電信 Chunghwa Telecom iOS 遠傳電信 Far EasTone Telecom 使用方式說明 Android 使用者：新增付費方式 > 直接併入電信費帳單 iOS 使用者：遠傳電信說明網頁
