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Showing results for tags 'notebooks not loading'.
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Hi y'all, Our development team is currently investigating an issue where the notebooks list is not loading within the Evernote Web Clipper in Safari and Chrome. If you're experiencing this issue, please submit a support request with the following information: If this is occurring in Safari: Send the activity logs from the Web Clipper: 1. Open Safari and click the Evernote Web Clipper icon in the toolbar 2. Select Options 3. Scroll down to Error logs and click View Logs 4. Copy/Paste the log information into a text file 5. Attach the text file in your ticket submission If this is occurring in Chrome: Send the complex log from the Developer Console: 1. In Chrome, enter chrome://extensions/ in the address bar 2. Enable Developer mode 3. Find Evernote Clipper 4. Click on the link background.html 5. Open the Console tab in the newly opened window 6. In the main browser, try to open the Clipper and load notebooks. 7. Return to background.html window and send us the Console contents in your ticket submission Thank you for your patience while our Technical Support Team and development team work together to help get this resolved.