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Found 2 results

  1. amanda_h
    Hi y'all, Our development team is currently investigating an issue where the notebooks list is not loading within the Evernote Web Clipper in Safari and Chrome. If you're experiencing this issue, please submit a support request with the following information: If this is occurring in Safari: Send the activity logs from the Web Clipper: 1. Open Safari and click the Evernote Web Clipper icon in the toolbar 2. Select Options 3. Scroll down to Error logs and click View Logs 4. Copy/Paste the log information into a text file 5. Attach the text file in your ticket submission If this is occurring in Chrome: Send the complex log from the Developer Console: 1. In Chrome, enter chrome://extensions/ in the address bar 2. Enable Developer mode 3. Find Evernote Clipper 4. Click on the link background.html 5. Open the Console tab in the newly opened window 6. In the main browser, try to open the Clipper and load notebooks. 7. Return to background.html window and send us the Console contents in your ticket submission Thank you for your patience while our Technical Support Team and development team work together to help get this resolved.
  2. mcoops
    I am trying to fix a problem where a notebook fails to appear in the Notebooks list (Your list), even though it exists. I have a notebook "_TODO" - I name certain notebooks starting with "_" to ensure they appear near the top of the Notebooks list. This notebook used to appear in the main notebook list. Now it does not. Although it appears in the Recent lists after I have accessed or assigned a note to it. All the other notebooks named the same way still appear there, so the problem is limited to this notebook. Notes filed under this list are available to me. This condition occurs on all clients, and the web version of Evernote. I think I did something to cause this to happen, without realizing it (i.e. an errant click somewhere). Any thoughts how to restore it. Will a complete re-index work? Not sure, given same condition is on website. Would prefer not to re-index unless last resort. The database is large. Thanks
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