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So Evernote employees don't use Evernote. They use something called Growsumo. Only one person (Charlotte Boyd) monitors it and that is the only way we ECC's have of getting support regarding EBA referral support. I've spent most of today trying to get ahold of Charlotte, from emails, to Growsumo posts, to Facebook ECC group - I'm frustrated that there is no one available - and the EBA prices change tomorrow. Coincidence?