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  1. First, I have sent several email to the support email, but never received a ticket number, let alone a response Secondly, the link https://www.evernote.com/SupportLogin.action pointing to further support is broken - I receive a message "Oops, we encountered an error. Sorry, we encountered an error while loading this page. Please try again later, or contact Evernote Support for assistance." Only, there is no other way to contact Evernote Support. This is abysmal service on Evernote's part - and it has been so for ages. Now to the issue: Since the introduction of Evernote 10, which I r
  2. Hi Evernote support, When I try to edit a scanned in pdf (via ScanSnap ix500 that I've had for a while now) in annotation editor, Evernote does not let me delete pages (right clicking on the small note in the sidebar no longer shows a menu with a page delete feature) and when I click the 3 dots in the top left of the editor all of the rotate options are greyed out. How do I fix this? Cleaning up pdf scans is a core part of my Evernote workflow, which I use primarily as my main digital filing cabinet. Thanks for the help!
  3. Is anyone else out there experiencing extremely high CPU usage from the Evernote Helper process? My laptop fan is constantly spinning up and when I looked at system activity I see the "% CPU" sitting at 99% and peaking at 150% I exited Evernote and then restarted it and the problem goes away for a period then comes back. Is it possible to quit the Evernote Helper without quitting Evernote?
  4. 'sync' seems to have disappeared as a functional concept. The UI now reports 'all changes saved' when it has done so after you make edits on the Mac, but there is no way to force it to sync if you know changes have happened on the notes from other devices. It seems to happen on a 10-20 second polling cycle so what am i meant to do... esp when i open up the mac for the first time in the morning, just leave it for a while and wait? How hard could it be, genuinely, to design it in such a way as to push the changes to other devices, rather than force them all to poll the server infrequently..
  5. Are we now relegated to using pre-determined text colors rather than having access to the standard Apple Color Picker? Does this mean that all previous text colors have snapped to this limited set of colors?
  6. My earlier problem with a blank, white Evernote 10.7.6 main app window is back, and it has just ruined my whole working day! I am using a MacBook Air 2018 with Big Sur 11.1 I can se my previously opened notes in their windows, but not the main window, so I cannot use Evernote at all now. I also discovered that my Evernote Legacy app has disappeared, have you disabled it somehow? I have deleted my Evernote app and re-installed it (3 times) , but the white window persists. I am a premium user since 2008 and totally dependent on Evernote, so I hope there is a quick fix for this!
  7. I am using Evernote 10.6.9 on my MacBook Air 2018 with 16 Gb RAM, on Big Sur 11.1. I get a white, blank Evernote window after starting Evernote. The previously opened notes show up correctly in their own windows, but the main Evernote windows is totally white, empty. Making my Evernote unusable! This also happened to me with 10.6.9 when I had Catalina, but only sometimes. How can I revive the main window?
  8. In Evernote 10.4.4 I have posted about this before. There are times when I have multiple windows open that keyboard shortcuts or menu options will not respect the active window. I think I used Printing when I last reported this. The problem still exists and is sporadic. Here is a short video demonstrating the problem with copy link using the ^⌥⌘ .
  9. What's the status of rotating PDF's in Annotate Mode? I see that you can Rotate Clockwise and Rotate Counterclockwise from the options that present, but they're grayed out on single page and multi-page PDFs.
  10. Two notes stored in my Evernote with Purchase Receipt information. 1st note contains a copy of the e-mail sent to Evernote a copy of the source .eml attached from Apple Mail 2nd note is a Web Clip of the website page where the purchase was completed I decided to merge them together on this occasion using the new merge process. Finding the result to be as below, I tried the merge process with and also without the options to insert a divider/retain or remove Note titles. The result of the merge is that the e-mail address details have text   inserte
  11. I miss support for URL schemes. I have depended on these in the past and hope that they will be added back into the product. I realize there are some portability issues with them but I am willing to endure them and I think most people who would use them would prefer to endure the platform specific nature of them (not working when used on a non-compliant platform) to using them completely. --- A bit off topic but in case it is useful to anyone, but I put together a simple Keyboard Maestro shortcut to allow opening a URL that is highlighted. It helps but the url is usually distr
  12. I have a number of notes which are built as templates stored in a Notebook. I duplicate these as needed to perform templated and recorded tasks With 10.5.6 and 10.5.7 when duplicated, the Note appears correct in macOS; when you check Web the attachments haven't synced - when macOS next syncs with Core they then vanish from the note in macOS
  13. I recently upgraded to Version 10 and it appears to be truncating very large PDFs that I have created with Scannable, making them unusable. This appears to happen with files over 50 megabytes. I have many large PDFs of scanned documents. Is there a way to keep this from happening?
  14. I just created 3 notes and dragged several attachments into them w/out issue. For the next, 2 notes I created, drag-and-drop would not work and I was seeing an error in Evernote. When I tail the electron.log file and try to drag-and-drop these attachments again, I see error logs stating "no such file or directory". But when I use the Insert Attachment option, I have no issues attaching the same files from the same locations.
  15. Hey there. Please don't mind my english Since i upgraded to the latest version (sorry but i cant see the version number because there's a loading screen in front of it) i got this loading screen appearing all the time (really, all the time). I restarted the app, the mac, reinstalled it and ... here we go again. Can anyone help me, please?
  16. I use drag-and-drop image from Evernote to other apps, but it don't work anymore in versions 10.x
  17. Hi, the "back to previous page" doesn't work correctly anymore - it seems it just brings me back to first note in notes list but not to the previously viewed page (if you jump from note to note by internal links). I can reproduce this only, when I use a saved search, open a note, click on a link to another note and then want to go back to prev note. If I just visit a notebook, open a note, click on a link to another note then the back arrow works fine.
  18. I must admit that I'm mind-boggled that Evernote silently released a barely tweaked preview version (that I tested months ago) (from my testing so far, I would consider it pre-alpha quality). Even the most rudimentary functionality has not been added, and even worse I'm finding that there's outright breakage and note destruction occurring. For instance, outlines (using bullet points) appear to be completely broken. Even worse, if you edit a single word of an old-Evernote created note in the "new" Evernote, it completely breaks all outlines in the OLD Evernote as well (meaning the n
  19. The new version of EN looks great in Dark Mode, but previous version had the option to retain light note backgrounds even while in app or system Dark Mode. Is this still possible in v.10?
  20. It appears that the new version of EN no longer has a force sync button or any obvious way for us to manually apply a server sync. I do see the 'All changes saved' status in the lower right-hand corner of the note window, but I'd like to know if this functionality is gone forever now.
  21. I personally would love it if the next round of upgrades was to get feature parity among the desktop platforms. For example: Things Windows has but macOS doesn't Indent/Outdent icons on the toolbar (even this web forum has those!) Import folders Ability to merge notes in the order selected instead of the order last modified. 3 Reminder fields to add in List View Ability to put shortcuts across the top where they are always visible instead of the left pane where they can vanish off screen Things macOS has but Windows doesn'
  22. There is news from Fujitsu: A new version 7 of ScanSnap manager is available for Download. It is 64bit and will ONLY run with Macs on Catalina. So everybody who has not upgraded to Catalina needs to stick with the current 32bit-version 6.x . The new version supports the current scanners (like the ix1500 and ix500), but will as well inofficially run for scanners like the S1500, S1500M, S1300 and S1000. Fujitsu just states that it will not offer any support for these end of lifetime models. However, those who want to load the new version NOW should think about it twice. The reason is that t
  23. Hi, I wonder why the feature of changing the style and color of the notebook is missing in Mac OS while it's there in Windows application. Any idea if this feature already there and I didn't notice it, or it's just really missing from there?
  24. I’m trying to install the software for my Evernote Edition ScanSnap, and the installer fails right away. I get an error message that says "Unable to locate the installer package." Is there a workaround to get this working? Or is there an update on the way that fixes this? Also, am I the only person with this problem? I can’t be the only one with the latest edition of macOS and this device, but I haven’t seen anyone else complaining about this issue. For what it's worth, this is what I heard back from ScanSnap when I wrote in to them: "It is installed from Evernote's website inst
  25. Last night I noticed that the number of notes I have across different devices do not match. I don't have any local notebooks, all synced across all devices. My work iPhone showed 10,918 notes while my personal iPhone showed the correct number of notes at 11,044. My iMac Evernote app showed 10,979 while online Evernote showed the correct 11,044 notes which is also correct on my work PC and my home PC. I sometimes notice a note missing from one device, but I wasn't aware of this kind of discrepancy especially on my iMac and work iPhone. Screenshots are taken aft
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