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Found 8 results

  1. We, Humans, have been using cabinets, notebooks, folders, files and notes to store data for long. Why? Because this used to be the only technology we knew for it. However, It's not the natural way our mind deals with information. Our brain is a network rather than a cabinet. We need to quickly associate ideas, thoughts and all kind of information to be productive and creative! EN would become a killer if it allows more flexibility for outlining information. What about becoming more wiki-style, like some past programs (SeoNote, Treepad) or present services such as Confluence and Notion.so? By doing so, Evernote would allow teams to collaborate and share common places (not notes!) which could be actually workplaces or even hyperlinked Knowledge Bases (not a stack of notebooks!). I think this is the future of information management. I really want Evernote to embrace it.
  2. Related to the change in upload allowances on Premium (now 4GB), I thought it was high time to remind everyone that we have two resources in the Knowledge Base that are useful for anyone looking to compare Free, Premium, and Business subscription levels, or check on current account limitations. The limits article is here: https://evernote.com/contact/support/kb/#/article/23283158 The subscription comparison chart is here: https://evernote.com/contact/support/kb/#/article/23258452 We update these religiously, so any changes to the Evernote's core limits or feature sets should be reflected in these spots. As always, let us know if there's something that you think is missing or requires clarification/update.
  3. To: Evernote Staff Hi folks. Would you please clarify how to tell when Knowledge Base articles were published and *if* they are still current? Perhaps I'm just missing it, but I don't recall ever seeing a published or updated date on any of the KB articles. How, especially if your new or the article doesn't include screenshots to compare to what a user has, are we supposed to know if articles are up-to-date?
  4. We have a reworked educational resource for Evernote Business users, that brings together multiple resources into a single guide for those just getting started. Find it here: https://evernote.com/contact/support/kb/#!/guide/guide_business_basics/1
  5. Hi there, I'm hope one of the Evernote Staff will see this post. I chose not to send it directly to Evernote as Feedback, because I'd like to hear any thoughts other Forum Member might have about it. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EVERNOTE KNOWLEDE BASE (KB) REQUEST: Please read the below (bottom part of this post) and then seem my request after that. (Will make more sense that way Also, sorry for the CAPs, but Anroid doesn't show the forum's text editor. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I'm creating this post as a result of reading a recent thread where JVM and XiaoA ran into the same problem. Each had filled up their Evernote Trash - which, since the Trashed Notes are still synced along with all your other Notes - brought them both upto to the Total Allowed number 100,000 Notes per Free and Premium account. This rendered their accounts useless until they permanently deleted some of their Trashed Notes. XiaoA discovered that you can only permanently select and delete a *maximum* of 100 Notes at a time. Needless to say, with a maxed out account, it would take considerable very large amounts of Trashed Notes! Below is a link to the Thread I'm referring to: https://discussion.evernote.com/topic/55386-unable-to-empty-trash-100000-items/?p=292500/ >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I searched the Evernote Knowledge Base about how to handle the Evernote Trash function and came across the below helpful article. http://evernote.com/contact/support/kb/#/search?query=delete%20notes However, I noted it said nothing about the "deleting 100 Notes at a time *maximum.*" So then I tried a few search variations, but still, could not come up with anything about this restriction. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> EVERNOTE KB REQUEST: Actually, my original request led me think of three requests regarding the Knowledge Base. 1) Shouldn't the above linked article clearly state the amount of notes you can permanently delete from the Trash at one time? Sure, it might be relatively rare for people to completely max out their accounts, why not include all feature details in the KB Articles? 2) I'd like to see everything posted in the KB with a "Last Updated Date" for existing KB material, and "First Posted Date" on new articles, quick tips, etc. - until a few months have passed then have it reviewed by EN to ensure it is still current, update if not - and replace the "Posted Date" with a "Last Updated" one. I believe it would help users see and understand the information they are viewing is current. 3) I recall Dlu once commenting that most people can't be bothered to search the Knowledge Base. Several of us vehemently disagreed and/or pointed out that it's why better documentation was needed. And Evernote has responded. I've seen quite a bit more documentation in the KB added in recent months. However, I believe one of the biggest issues stopping users, especially new ones, from fully utilizing the KB is the way it's set up. You (Evernote) have it set up much the way Evernote itself designed. The Search function is great, but I think you rely too heavily on it. When I search it - and I do frequently, both for myself and in attempts to help new users on the Forum - I almost always have to run several searches worded several different ways, to find what I'm looking for. And there are many time I never do find the answer(s), because after several minutes and many attempts, I just give up out of frustration! I realise part of the problem is that I don't know the rights terminology, phrases and questions to type into the KB Search function. But therein lies the problem, especially for brand new users who may well give on Evernote simply because locating the correct "How To" advise they need is too time consuming and too frustrating. As well, it seems to assume that anyone searching the KB, first time or not, *already knows* the basic Evernote lingo and that it is intended more as a digital data storage system, not a Note Taking software like most of are used to and expected when first we "discovered" Evernote. That may be the case for some new users, but it certainly wasn't my experience. Or that of any new user I've seen on the Forum in the year or so I've been here! Unlike many users, I have a lot of time on my hands when I can do little else but go online, as my health permits me to do little else much of the time. So if I get frustrated and want to give up, I can well imagine how frustrating, infuriating even, to busy, able bodied people who simply don't have the time to be super persistent. Heck, once upon a time, I *was* one those people and remember quite well how there were never enough hours in the day! Further down in this post, is a rough idea of how I'd like to see the Evernote Knowledge Base revamped. I realise it would take a substantial amount off effort and resources to accomplish, but it would pay-off in spades. Current, "devoted to the *concept* of Evernote," but not yet totally proficient and committed users, would be find the easier navigation more inviting so would use it more, becoming even more dedicated to Evernote if the information they need to speed up and simplify their workflow - ergo futher simplifying their lives & allieviating their stress levels - is easily found with one or two clicks. Which in turn could turn hesitent free users in paying users, who might also commit to sticking with Evernote through any bumps in the road like a particularly buggy release that did not go according to plan. New users, once directed to a *full and easily navigated* Knowledge Base - *in addition to* the Getting Started Guides already available for all the apps and the IOS - would be more likely to actually spend the time searching and reading through it. This would lead to less complaints about poor documentation and customer service. In my opinion, current, detailed product documentation covering all areas of product use, laid out in and easy to read *and navigate* format, is part of Customer Service & Support in cyber society. Especially when the product is software. If the goal is, as Evernote states, that free users will be so happy they will *want* to become paid users to obtain the extra perks and support Evernote as a concept and a company (paraphrasing here), then such a Knowledge Base would greatly encourage free users to do just that! Many people, myself included, still tend to think in terms of hierarchical structuring, especially when looking at what amounts an online version. When we use a paper manual, the two most important features are the Table of Contents (TOC) and the Index. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Here's a rough idea of what I envision as a great KB revamp: The main Evernote Knowledge Base (KB) page would include (*Note, all Links would be clickable and take you to the first page of what is described.) ➡ A text summary about what the Knowledge Base is, what it consist of - I.E. articles, step-by-step instruction for the more complicated features, functions and abilities of Evernote, screenshots, etc. - and a statement of goals in terms of documentation and user support. ➡ Prominent and clearly labeled links to: * The Knowledge Base Table of Contents page * To all the main (*only) pages for each section *major* of the Evernote Website * In it's own list, libks to the main pages of all related Evernote resources, including - but not limited to - the Blog, the Forum, the YouTube Channel, etc. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> TABLE OF CONTENTS (TOC) Page: ➡ Where applicable, items listed in the TOC would be Clickable Links, *including* sub-listings under main headings, i.e.: EVERNOTE APPLICATIONS (TOC sub-title) ♦Windows Desktop (main heading) ➡ Getting Started with Windows Guide (clickable sub-heading to said Guide) ➡ Articles specific to the Windows App (clickable link to a list of said Articles which are Date, or Topic, or Relevence sorted, etc.) ➡ Other resources specific to the Windows App (sorted by type, i.e. Evernote How To videos made by Evernote and "presiding elsewhere on the site" - then by title - all with clickable links) ➡ And so on for any other applicable to the Windows App resources ♦Rinse and repeat for each App (including Windows 8) and the IOS version ♦Rinse and repeat above, for items that are not app or IOS specific, but *do* relate to the Evernote program itself. *Not* the ancillary apps like Skitch, Food or Hello, etc. Keep in mind this is just a very rough layout. I know you have your own version of what I suggest here: http://evernote.com/contact/support/kb/#/product/account/ But that page strikes me as having too many disparate "topics" - for lack of a better word - all smunched together. As in the apps that actually run Evernote on various devices, are overshadowed by everything else you have on this page. That stuff could be moved to another page and just be linked on the main page with a link title that reads "More Great Stuff by Evernote!" (Or whatever. A Jingle writer I am not...
  6. Hello Please add more powerful ways to organize notes. I`m using Evernote for a year and allready have 212 notes in 46 notebooks, grouped in 8 notebook groups. With so many items it became hard to navigate between them, especially in mobile versions. Flexible organization of notes, relying on searching and sorting makes it very easy to start using Evernote. But optional tools for enforcing structure to notes can be very useful for hardcore users. What I ask: Deeper notebook hierarchy (2 levels is not enough for me).Wiki features.Advanced tags ("Projects") - which will not only select tagged notes, but also enforce some type of structure to them. From all software I tried Evernote is closest to be the excellent personal knowledge base. I will switch to premium account if Evernote will have features for organizing large knowledge base.
  7. The display and color scheme of the Evernote Knowledge Base make it hard to read and use: The color scheme of light grey text on white background (or even worse, on a grey background) make it very hard to read. I totally support every company using their company colors on their web site. While light-grey (and light-green) text on while may look cool, it is very hard to read. It would be much easier to read if the text were in black Please put function before form. Readability of the text is much more important than having a cool color scheme. Surely there must be other ways to use company colors. Many KB articles are displayed with inappropriate and/or inaccurate header links that imply the article is about one EN client, when actually it is about another client, or applies to a number of different platforms. For example, the article on "An Introduction to Sharing" displays "Knowledge Base > Android" at the top Here is a screen shot that illustrates these issues: Evernote, please review these issues and take action to correct. Thanks.
  8. For several years now users in these forums have been asking, even pleading, for better documentation of the main Evernote clients. Today, I have ran into an example which provides a great example of this need. In order to answer a question in these forums, and make sure I was correct, I needed to find: What attachment file types are supported by Evernote? I know in the beginning the file types were limited by the free accounts, but I thought (but was not sure) that this limitation had been removed recently. So, how do I get an authoritative answer to this question? Here is what I did, in order: Search EN KB for: attachments ===> no help attachment file type ===> no help file type ===> wrong EN Client Review Premium Account page ===> no help Review EN Getting Started page ===> no help Search Google for "evernote attachment file type" (without the quotes) ===> conflicting results Items 1-3 were of no help what-so-ever, except for 1.3 file type. However, the KB search for "file type" results were shown under a heading of "Windows Phone", so it was not clear what the file types were for other platforms. Item #4 (Google search) returned conflicting results: What attachment file formats does Evernote support? Evernote Removes File Type Restrictions for Free Accounts Google #1 is a link to an Evernote KB Shared NB that stated the file types were limited for free uses Google #2 is a link to an Evernote blog which states that Evernote now accepts all file types from all account types Summary: From the Evernote home page, it very hard to even find the KB Searching the KB will likely not find the desired information: The Getting Started page is too hard to find Links to KB and Blogs are buried in the Getting Started page, and are too hard to find Although a link to Support it provided on the Home page, it is hard to see/find It is buried in a bunch of other text in small grey text at the bottom of the page. [*]The Evernote FAQ is out of date and contains errors [*]User's Guides are hard to find, out of date, and contain errors Conclusions: Evernote needs a complete overhaul of its documentation system Accessing HELP from the Evernote Home page should be very obvious (like putting "Help" as a link at the TOP of the page) Evernote needs an online, dynamic Users Guide and KB that is kept up to date as you make product releases. This Guide needs to be written to clearly identify which EN Clients support each feature described, and to clearly provide any differences in how the feature is implemented (If any) A new Evernote user will likely not know the exact terms to search for The KB is built with a very limited set of keywords The results are reported with a header that shows the wrong EN Client
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