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1) The Evernote blog published an article on using Getting Things Done (GTD) in Evernote. It included a link to some GTD templates. They were in a shared notebook, which I joined. There are no instructions on how to copy the templates into one of my own notebooks and they templates are locked. Why would Evernote go to the trouble of bringing my attention to these templates without fully explaining how to use them? I Googled and found a note about using templates that was irrelevant because there is no button that adds the notes to my version of Evernote. I haven't been on this forum in many months, but once again I am amazed by how poorly Evernote communicates to customers. 2) I can't figure out how to reach Customer Support. In the past, I reached it through a link on my account page or by Googling, but that method is not working. I keep being taken to a page where I have to log in and then I am sent back to my notebook page. Thanks for your help.