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Where's Our Business Directory in this SPACED EBA??
Fabulous Filing Friends posted a topic in Spaces
I have a problem with my client's Evernote Business account, and I'm very afraid it's systemic. There appears to be no way to access the company's directory of members and shared notebooks in the latest version of EB, even without the beta on. This is disastrous. They had a very organised system that relied on the Company Directory, and being able to join and un join notebooks that had been published. Could you please let me know if this is a glitch or a permanent change? Is this a way to force Evernote Business customers to use Spaces? I had really hoped to be out doing workshops and getting new Evernote clients, but this latest shake up at Evernote Business with the whole Spaces thing is costing me a lot. Since December the un-billable hours are piling up horribly. Most of it is in support I have to give to clients that have been using Evernote for coming up to 8 years, and were happy with it. Before I spend much time figuring out what they can use instead of Spaced Evernote, is there any way to go back a version? The whole Spaces thing does not work for their situation. There are three tiers of access required for each of 12 companies. General staff have access to the general level of information, for the company or companies they work for. Managers need first and second level info about each of the companies they work with, and sometimes access to historic notes, but they don't always need on demand access to those notebooks. The corporate principals need to see completely different information, across all companies. The whole reason that Evernote is better than a folder hierarchy such as Dropbox is that users can have varying levels of access to each shared notebook individually, then stack them as they work for them. This is not possible with Spaces. OH! And what's up with the the idiot message that warns you, each time you put a note in a shared notebook, that the people you are sharing the notebook with will be able to see your note .... Well, as my client (who is NOT an information technologist or a software designer) said, "Isn't that the whole point of shared notebooks? This Evernote is getting to be more work than it's worth." This whole Spaces thing has been thought through somewhat the same way as NEW COKE. Evernote had a good thing for user friendly business electronic data sharing. Now it's pretty, but not very useful. The folks that could do something about it have too many layers of creative type and outside apps between them and the customer. Thanks for listening, -Mandy Watson, ECC at Fabulous Filing Friends Falkland, British Columbia, Canada -
So Evernote employees don't use Evernote. They use something called Growsumo. Only one person (Charlotte Boyd) monitors it and that is the only way we ECC's have of getting support regarding EBA referral support. I've spent most of today trying to get ahold of Charlotte, from emails, to Growsumo posts, to Facebook ECC group - I'm frustrated that there is no one available - and the EBA prices change tomorrow. Coincidence?