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If you're going to post a question in the forums, various users (including me) will have a go at 'helping', though our observations are sometimes necessarily vague because the questions aren't that specific about which OS / what version of Evernote the issue is about. There's an official post somewhere about how to raise a query (and for subscribers to request Evernote support), but the problem obviously applies to most forums and help teams - and I found quite a good general (and funny) post about that in LifeHacker. https://www.lifehacker.co.uk/2019/10/18/solve-your-own-problems-with-the-rubber-duck-trick I might try this out. I do own rubber duck...