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Found 8 results

  1. Hi, I’m doing my PhD on integreted help system, I was going through application to see their help integration and I noticed that your application (Tested on Mac OSX 10.11.6) is not using the integrated help system (helpviewer) to display information regarding your product. Instead, clicking on any of the items in the help menu launches links to be opened in default browser. I was hoping that you can provide information on why did your team decided not to use the integrated help system, if there is any limitation with the system or weaknesses please list them so I can use this data to investgate the issue. The information that will be provided from you will be used in a published paper and PhD thesis, if you have any concerns about sharing this information please let me know. Best Regards, Yousif Al-Raheem University Technology Malaysia
  2. I just received my Jot Script stylus in the mail today and downloaded Penultimate (for the first time today). All support documentation available for the app still references the now outdated version. When will the new documentation be available? I picked a heck of a day to jump aboard the Penultimate train. I would like to connect and start using my stylus, but the new version of the app does not seem to have an option at all to connect the stylus to it.
  3. To: Evernote Staff Hi folks. Would you please clarify how to tell when Knowledge Base articles were published and *if* they are still current? Perhaps I'm just missing it, but I don't recall ever seeing a published or updated date on any of the KB articles. How, especially if your new or the article doesn't include screenshots to compare to what a user has, are we supposed to know if articles are up-to-date?
  4. I think I will feel better after I share the following. I did send it as an email from the Houston, Customer Success Advocate who responded to a trouble ticket, but I suspect it will go into an autoresponder black hole. My original issue and chat discussion was about the Business Library in the new Evernote Business 2.0. Here is the official spin on why there is no more Business Library: "Technically, the Business Library "lives on", only it's now referred to as your "Business Notebooks" when viewing your home page in the app. The Notebooks that show there are still the same Notebooks that you and your co-workers "publish" for others to see. We've expanded the functionality to allow users to look at notes directly in this view." My response...an admittedly over-the-top rant. Hello, Houston. I appreciate the explanation, but I have to tell you that in my opinion Evernote has really stumbled here in many ways. Let me name a few, and I hope you will share this up the chain of command. If it turns out this note goes into an autoresponder black hole, I will happily post it on Facebook and LinkedIn. You took away the library. You are couching this change as something great and new, but what a blunder. Business Notebooks are part of EB 1.0, so don’t pretend you’re giving me something better when in fact you’ve taken away what to me was the deciding feature in favour of Evernote Business…and that is the ability to separate “library” notebooks that contain evergreen content or reference materials or repositories from true “business notebooks” that have to do with day-to-day business operations or team projects. Once a whole bunch of business notebooks get created by a bunch of different people with heaven only knows what bizarre naming conventions they come up with, no one will be able to find anything!! Ask your users in 6 months how great this new system is. Your rollout is way premature. I wish I could send you an invoice for the billable time I wasted today trying to figure out why the Web version had the library and the Windows version did not. And the time I wasted trying to find documentation that would explain any of this. I am sure Evernote was rushing to market because of the lucrative new deal with SalesForce.com, but you have done it at the expense of your core user base. It is frankly ludicrous and very disrespectful of your customers to roll out a product with significant changes and 1) not have all your platforms in synch but not bother to tell anyone; 2) take away the support resources that were on the web previously; 3) keep your how-to videos that no longer map to the product live on your web page, causing further confusion and 4) keeping KnowledgeBase articles that still refer to the Library (and heaven knows what else you’ve changed but not documented). If your website and your user guide and your web client aren’t ready, your product is not ready to launch. Your documentation. This one merits inclusion in two items in my rant. Evernote documentation has never been great. Heavy on fluff and self-promotion, light on the details about how to actually use the product effectively. Now, until you get around to updating your Knowledge Base or, heaven forbid, produce an actual user guide for Evernote Business 2.0, it’s also just plain wrong. And let me add, impossible to find. Only just now I stumbled upon a (very very high level) document called “Get to Know the New Evernote Business 2.0” – buried way down in the new “announcements” feature instead of putting it front and center on the “brand new business home” where it would be actually helpful. Instead, on the business home you give us a user guide link that instead goes to your marketing web page. Your over-the-top selling. As far as I can see, other than some improvements to search and some not-very-useful interface changes the biggest change in 2.0 is that you have given yourself TWO places to flog your related products---Announcements and Market. There is a fine line between keeping your customers informed about related products and services and plastering billboards across my personal space. I am a paying customer, and my Evernote client is my workspace…not your advertising channel. Thank goodness that (no thanks to you) I figured out how to hide these intrusive “features.” Do these graphics come out of my paid storage allotment? Who knows what else. I’m just getting started with Business 2.0 so I don’t know what else I will find that affects my use of Evernote. It’s a bit hard to get excited about the new features in the base Evernote Windows client—reminders, search all notes, shortcuts. We should have had those ages ago. And for what it's worth, I really don’t need or want to see my face on every notebook I create.
  5. I really want a .pdf or other form of printable learning solution for Evernote. I know there are "books" available at Amazon.com. I know there are readers that you can use to write little notes and highlight items. I'm 54 years old. I grew up with textbooks, not e-books. I want to begin to tear into Evernote and really get some ideas how to use it and how it works in a format that I can put into a binder and read, note, make circles, arrows, etc., on. Of course, no one wants to write .pdf's these days because the changes come quick and can be overwhelming. But I don't see any books being sold anymore that keep up with new topics, so what options do I have? Can anyone give me any? I know Evernote cannot control how items are sold on Amazon, so I know that Amazon can't give me an e-book I bought in .pdf format. And, after checking, I don't see any true way of peeling off a DRM so I can print out a book I purchased. So, with that said, any ideas of how I can find materials I can write on with pens, pencils, erasers and sticky arrows & tabs, etc.? Thanks to any and all that can come up with some ideas. Tk2nu
  6. I use Evernote everywhere (except on my cheesy android phone-crashes). I had a light-bulb moment to use it for documentation of behavior and EC compliance. My principal was concerned that as a cloud based service, there might be privacy issues. (FERPA). Any thoughts?
  7. There have been a number of requests for Evernote to provide more user options/preferences, and to provide more up-to-date documentation. Recently in the Evernote Windows forum (see below) a solution was provided by an Evernote employee (Peter) for setting the image file format to JPG. To select this option requires the user to edit the Windows Registry. First, I would like to thank Peter for providing a solution for those willing to edit the Registry. Unfortunately, many users may not be comfortable with making changes to the registry. So, Peter's post prompted me to ask for the following: Provide more end-user options (like image format) under Options/Preferences Using the Windows Registry is great to make the option available ASAP But it quickly needs to be exposed to the UI for both EN Win and EN Mac (remember the Mac does not have a Registry) Update the Evernote KB immediately when previously unknown instructions are provided by Evernote employees (or maybe by anyone) When an EN employee provides instructions to the Forum, perhaps they could also notify the editor of the EN KB to add the same info. Request for Option Solution Provided
  8. For several years now users in these forums have been asking, even pleading, for better documentation of the main Evernote clients. Today, I have ran into an example which provides a great example of this need. In order to answer a question in these forums, and make sure I was correct, I needed to find: What attachment file types are supported by Evernote? I know in the beginning the file types were limited by the free accounts, but I thought (but was not sure) that this limitation had been removed recently. So, how do I get an authoritative answer to this question? Here is what I did, in order: Search EN KB for: attachments ===> no help attachment file type ===> no help file type ===> wrong EN Client Review Premium Account page ===> no help Review EN Getting Started page ===> no help Search Google for "evernote attachment file type" (without the quotes) ===> conflicting results Items 1-3 were of no help what-so-ever, except for 1.3 file type. However, the KB search for "file type" results were shown under a heading of "Windows Phone", so it was not clear what the file types were for other platforms. Item #4 (Google search) returned conflicting results: What attachment file formats does Evernote support? Evernote Removes File Type Restrictions for Free Accounts Google #1 is a link to an Evernote KB Shared NB that stated the file types were limited for free uses Google #2 is a link to an Evernote blog which states that Evernote now accepts all file types from all account types Summary: From the Evernote home page, it very hard to even find the KB Searching the KB will likely not find the desired information: The Getting Started page is too hard to find Links to KB and Blogs are buried in the Getting Started page, and are too hard to find Although a link to Support it provided on the Home page, it is hard to see/find It is buried in a bunch of other text in small grey text at the bottom of the page. [*]The Evernote FAQ is out of date and contains errors [*]User's Guides are hard to find, out of date, and contain errors Conclusions: Evernote needs a complete overhaul of its documentation system Accessing HELP from the Evernote Home page should be very obvious (like putting "Help" as a link at the TOP of the page) Evernote needs an online, dynamic Users Guide and KB that is kept up to date as you make product releases. This Guide needs to be written to clearly identify which EN Clients support each feature described, and to clearly provide any differences in how the feature is implemented (If any) A new Evernote user will likely not know the exact terms to search for The KB is built with a very limited set of keywords The results are reported with a header that shows the wrong EN Client
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