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Found 2 results

  1. So when updating to 5.6 a week ago (and then 5.7 today) it seems like something went wrong with my note migration. The notes are all these just fine but snippet view doesn't work for older notes. (Separate thread for that.) I tried a couple of different fixes but didn't have much luck, so I decided to maybe try forcing a rebuild of the database from the cloud version (I don't have any local only notebooks, so this has been a fix that's gotten me out of a few bugs in the past). But I noticed that older instructions on how to force a database refresh on Macs now seem out of date. This thread, for instance, refers to the user/library/application data folder, which now seems to be gone. The closest I can seem to find is "user/library/Application Support/com.evernote.Evernote/accounts," but without really knowing how the new database structure works in 5.7 I'm a little hesitant to just go in there and start deleting or renaming files. Does anyone have experience with forcing a database refresh in 5.7 on a Mac?
  2. This is my most recent support ticket help as of Feb 14, 2013: We show that for some reason the rebuild process isn't working properly and it's still causing your account to migrate from previous data. Can you please redo the steps below but with a slight change (that we've made already so just follow them exactly): (If you are unable to open Evernote at all, you may skip to step 1.) If you have some important Local Only or unsynced notes, be sure to read the directions at the end of this email to safeguard your information. Otherwise please try the following: Please try moving your Evernote database directory so that Evernote will regenerate a new local database by copying your notes back down from the service. To do this: Quit Evernote Your database is in a hidden directory. You can access it by opening the Finder, then selecting "Go" from the top menu and hitting the "Option" key. Once you have done that, you'll see the "Library" folder pop up. Select it. Then, go to: ~/Library/Application Support/Evernote/accounts and move the entire directory to another place. What place? the desktop? Then, try opening Evernote again. All of your notes from the service will now synchronize and create a new local database.*If you do have any Local Only notebooks, right-click the notebook name in the left-hand notebook pane and select "Export", then export the notebook to .enex format, exporting tags if desired. If you have some unsynchronized notes, you can go to the Note List view, sort by the "Sync" column, and export any notes that have a * in that column to .enex format before following the above instructions. Once those instructions are finished, you can then import the .enex files you created to restore these exported notes. I don't have notes to worry about as I think I've got them synced from here. So I don't know whether to move the whole evernote folder or the one with my user name. This evernote is kind of working now. Is another place to move the entire directory (evernote folder with everything in it?) to the desktop? And then what do I do with it? (so I remember where it went and then do I rename it or what?)
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