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Found 3 results

  1. Hi guys, just wondering if this has happened to anyone, and if there is a way to fix it. I am a free user, since like 11 days ago. Yesterday, my data usage was 4 mb. Today I logged in and says I have used 27 mb. I am aware that every single edit in a note, will count the whole data of the note again for the montly usage. But the heaviest note I have is about 500 kb and theres is no way I edited that note more than 3 times. Please help? What happened?
  2. Mac OSX 109.9.3 EN 5.5.1 Direct Support Ticket# 586391 I have submitted a Ticket on this issue, however, I wanted to ask if anyone else is experiencing the same or has ever experienced same. When I opened my Mac EN Client today, it started it's normal Sync as always when opening the client. It finished the sync then continued to start another sync, then another, then another. While it was syncing, it was multiplying the Note Count as well as using up the Data Upload. The interesting thing about it, it is NOT duplicating any of my Notes. It is simply multiplying my Note count from 900+ files to over 9000 files. It has used over 2 gb of Upload Data as well. I have not added any new Notes to my account. I did a total un-install using MacKeeper, cleaning the computer well. I re-installed the EN Client from the EN Website and it continued to add to the Note Count and continued it's Syncing Cycles. I will post Support's Findings here when they get back with me. Has anyone else experienced this? If so, do you recall the fix? Thanks!
  3. My usage is showing as 197MB but I have only uploaded 10 MB since my billing cycle started 2 days ago. I'm scanning in a lot of paper at the moment. I reached 960MB on the last day of previous cycle, then I started saving the scans to an offline notebook. They're still in the local notebook so I assume they shouldn't be counting against my usage. Any idea what's going on?
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