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Showing results for tags 'data loss'.
Found 11 results
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Help! My cat loves sitting on my laptop when im not around. He managed to select a large portion of the note and clicked random keys thus deleting a huge chunk. Problem is, I didnt realise that was my huge note until after I had closed and re-opened evernote the next day. So undo is not an option. If i sign up to premium, will i have access to View History for notes edited prior to signing up?? I have been working on this note for close to a month so its possible that previously saved versions exist - maybe? (I tried finding an older version in Finder in the folder entitled com.evernote.Evernote but it only opened the same 90% deleted version) -
Hi, I'm just starting with Evernote and, in 3 hours, I've been facing several bugs. Last one, quite confusing, is about losing the content of a note just after writing it on my iPhone! The content of this note that I wrote was erased, just magically, by the content of a note that I "clipped" earlier with Evernote Web Clipper. Here is what happen : First, I created my note "A" on my Windows Desktop Evernote. The sync went well. 15 minutes later I continued to edit this note "A" on my smartphone. When I was over, I closed the note "A". Still on my smartphone, I was seeing the main interface containing the list of all my notes including, in the first position, the one I had just edited. A few seconds later, I've got a new idea that I wanted to add to my note "A". So, I edited the note ... And, the content of the note "A" was not at all what I had just edited! The content of the note "A" was erased by the content of a note "B" that I added by Evernote Web Clipper an hour earlier ! I couldn't believe it... So, I closed the note, seeing again the main interface containing the list of all my notes including, still in the first position, the one I had just edited. The title was correct and the preview (first two sentences) was also correct. But when I opened it again, the content was not the one that I just previewed and that I wrote earlier! I closed the note again, but this time, the preview was also updated with the new non-desired content Here are some complementary information perhaps useful for diagnostic / debugging : The note "B" still exists by its own. The two notes were and still are in the same notebook and have the same tag. The titles of the two notes were different and are still different. Only the content of the note "A" has been erased. Neither the title nor the URL source were copied. The pictures from the web page contained in the note "B" were not copied when erasing content of the note "A" The website clipped for note "B" was : https://help.evernote.com/hc/fr/articles/209004767-Comment-capturer-des-idées-avec-votre-smartphone Configuration : Desktop : Windows 10 : Evernote 6.5.4.4720 Web clipped extension installed on Chrome 60.0.3112.90 Smartphone : iPhone 6 with IoS 10.3.2 Can it be related to the problem described since 2014 in this threat (still unresolved!) : PLEASE TELL ME WHAT HAPPENED before I quit using Evernote... I can not using a product so unstable. Or is it a way perhaps to convince customer to buy the "Premium" option to get the the history feature... Best regards, Alex PS. Hope my English will be understandable... -
I usually use an Evernote Basic account from my iPhone, but recently accessed the account from the web (Windows, Chrome). I was having issues loading a particular note (only the first bit of content was present), and on refresh I continued to have the issue. I accessed the note on my phone to see the same issue, and eventually realized that the large majority of my content in this note was completely deleted. In searching the Evernote support pages, the closest help I came across was https://help.evernote.com/hc/en-us/articles/208314448, which requested I "Select 'Report data loss' in the 'What can we help with?' field on the support ticket form," an option which doesn't exist. It and other pages suggested getting an Activity Log, which I was unfortunately unable to figure out from the web platform, or checking the version history, which I do not have access to as a Evernote Basic user. Can anyone recommend a path forward? The content I lost is one of the most important running documents I have (started last April) and I would be seriously set back by losing all of this information.
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I've been bringing my iPad with my Evernote app to meetings these past few weeks, but I'm encountering a serious issue in which none of my notes appear to be saving. Steps to reproduce: Hit the + symbol on the top-right. Type in the note's title + content. Hit Save. The note goes away and does not appear to be saved. When I tried to reproduce this on my iPhone, the note successfully saved. I've even deleted the app from my iPad and reinstalled it, but the same problem still persists. Because of this, notes that I'm entering just disappear into the void. This is a serious data loss issue for me. Any ideas how I might be able to troubleshoot this? I'm using iOS 9.3.3. -
Hello I had to have my iPhone replaced due to a problem with the touchscreen. The old phone had to be destroyed to get the new one. On my new device I could not find all my notes anymore. So I followed all the trouble shooting instructions according to the Evernote help website. Still, everything lost! (I could not find any of my files on Evernote web as well). Is there anyone who can help me? Thank you very much in advance!
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I just updated my phone to iOS 10 and installed EN v7.17.1. The app works well if I open notes the conventional way through the app. However, when I tried to access a note by 3D pressing the EN icon then through the widget I didn't realize it at the time, but it opened EN's local version of the note. When I synced I had effectively overwritten the latest version of the note that I synced from my mac. To clarify again, I edited a note on my mac, then opened the same note on my phone through deep pressing the app. After syncing the note on my phone, I found that I lost the work I did on my computer. I couldn't figure out how to submit a ticket, I hope this is the right place. Thanks in advance. -
Today my note claimed it needed to clear formatting and when i selected that option, my entire note is gone, empty with only the title left? Any idea how I can get the content back? Would upgrading to premium gets my content back? It is hell to try to get into email support and I looked and looked in the android support page which keeps referring me back to the same support page. I only got the support after doing google search and have to be done in my laptop. Why is it so difficult to get hold of support? is it, in a way, discrimination against free users? support ticket #180281
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Dear Evernote, I like your app, and using it extensively and was about to become premium. so far I was using Penultimate only locally on my iPad. Last week I had to make a backup restore to my iPad and all of my notes in penultimate went blank. I see the circle of notebooks, even all the notes, however with a bank front page and not able to open any of them. I have not sync them into evernote yet, as I just wanted to become a premium member. I tried all potential solutions, several backup restore of my iPad in various ways. I read the before iPad 8.3 it was possible to access the data related to an app. I see on my iPad the 140 MB of documents and data, however it is not working in the app. Please help!
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Hi, I have an issue with my web clipper. I was using the web clipper to take notes on a film for a paper I'm writing. In addition to text, these notes also included a lot of screen captures that I made by pausing my film and pressing "Clip rectangle or window" to take a screenshot. All of the screen captures were displayed in the web clipper before I pressed "Save to Evernote." After saving my notes to evernote, I went to reread them on my evernote Mac App. None of the screen captures were displayed: "�en_attachment�" appeared in their place. The same thing happened on evernote.com: I couldn't view my images. When I clicked 'info' on my note, I realized its size was way over the alotted 4 MB (it is 26KB). Is there any way to get the data back? Can I still get my original note (the way it was before I pressed 'save')? I'd be willing to pay premium membership to access those screen captures. Thanks!
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I teach using Evernote, and two students had the same problem with disappearing notes today in our computer lab. (I've searched the forum for this exact problem, and while there are many disappearing notes posts, none seemed exactly the same.) As far as I can tell, both students did the same thing: At home, they added new notes through a web browser (Firefox for one, Safari for the other). There was no problem, and the auto-syncing of using web notes seemed to work. When they came to class, they logged into their accounts through Internet Explorer in the computer lab on Windows 7 PCs in the lab. They each found that one of their notes (I believe the newest one?) was still there, with the title intact, but with the content erased. When they added a new note in class, the same thing happened again: the previous note's title remained, but its content suddenly disappeared.These were both in folders they had shared with me, so I logged in through both the desktop client (Windows 7) and web client to check, and what I saw echoed what they saw on their screens: notes remaining with missing content. Any advice? -
I used to use Evernote on my phone to store entries in my dream journal (to help with lucid dreaming) and I recently had to do a factory reset but thought that my notes would be safe. After I found out that not a single note since February 2013 had been synced. I found that they still seem to be stored on the sd-card in a html-format. Is there any way to get them back into Evernote? I have read a few threads about similar problems but have not found any answers.
