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Found 2 results

  1. Premium user here. I'm having a problem (unrelated to this), and I'm trying to contact support. But that's causing a new problem: it's impossible to contact support because the Evernote website keeps presenting me with a bug each time I attempt to load the contact form, and the bug causes an infinite look asking me to sign in, then appearing again. The error message says, "Unexpected error. Our server has experienced difficulties processing your request (/SupportLogin.action). You may need to sign into your account to access this page." The problem is: it says this even when I'm signed in. Then, if I follow the "sign in" link and try to submit another request, it says the same thing. On and on infinitely. So as of right now there's no way for me to contact support from the Evernote website, and there's no email address listed anywhere. What's the deal? See attached for error message.
  2. Hi all, hoping someone can help me out. I'm a premium subscriber and I logged a CS ticket 3 days ago and I've not heard anything back other than the default automated response. I've tried the chat window and thats also closed despite it being within support hours. - Is there some major support issue going on at the moment? Basically, I'm having issues with evernote not putting my PDF files through OCR. This didn't used to be a problem, but anything I've uploaded this year in PDF format is not being indexed. Same issues apparent on iOS apps, OSX app and web. Regards John
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